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Agent group status access


Kristan
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Hi All,

 

We've setup an agent group for a customer and they would now like for the agents in the queue to be able to access the status of the queue they are in. Unfortunately there doesn't seem to be a way to do this without giving them domain admin rights.

 

Is it possbile to maybe have an agent login (the extension number) or have it in the "lists" section of the extensions options?

 

Or is there another way I can get deployed quickly for them?

 

Thanks

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Ok -I've downloaded and installed the PAC but I guess the agent group support is something that needs to be added. The customer is happy to beta test this - do you have an ETA on when it would be available? There are only 5 agents so a projector is a bit over kill :)

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