Worm78 Posted May 29, 2008 Report Share Posted May 29, 2008 I'm running 1.5.2.10 I keep running into an issue where I can't dial out on my sip or pots line trunks. Happens every 3-4 days. It happened twice right after I registered a user on a phone but I thought this was a coincidence. If I reset the pbxnsip service all is good again. I have 9 set for my sip and 8 set for my gateway. If you try to dial it gives you a recording saying you are dialing an invalid extension. Trunks both show good and registered at this point. It normally happens mid day and I need to get us back up so I don't have much time for troubleshooting. Yesterday I upped the log levels and tried to make a call during the down time, then cleared the log and made another call after the service was reset. I don't see any errors jumping out however I'm failry new to voip. anyone see anything? .0.0.0 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 29, 2008 Report Share Posted May 29, 2008 What about the logs between the provider and the PBX? Whers is the 404 coming from?! If it is sporadic than I would not assume it is something in the dialplan. Quote Link to comment Share on other sites More sharing options...
Worm78 Posted May 30, 2008 Author Report Share Posted May 30, 2008 What about the logs between the provider and the PBX? Whers is the 404 coming from?! If it is sporadic than I would not assume it is something in the dialplan. The log from teliax or is this something from my end? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 30, 2008 Report Share Posted May 30, 2008 The log from teliax or is this something from my end? It is okay if the log is from the PBX, but it show the messages between teliax and the PBX... Quote Link to comment Share on other sites More sharing options...
Worm78 Posted June 2, 2008 Author Report Share Posted June 2, 2008 I found the issue. It appears all the co lines are staying active but only 1 person is on a call. We have 12 total lines. I had an issue with several co lines that did not disappear when deleting an old trunk so this may be a remaining issue. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 2, 2008 Report Share Posted June 2, 2008 I found the issue. It appears all the co lines are staying active but only 1 person is on a call. We have 12 total lines. I had an issue with several co lines that did not disappear when deleting an old trunk so this may be a remaining issue. Whow. Check the XML files in the colines directory - or just get rid of the CO-lines if you don't really need them. CO-lines were a pain in the neck in 1.5. Quote Link to comment Share on other sites More sharing options...
Worm78 Posted June 2, 2008 Author Report Share Posted June 2, 2008 Whow. Check the XML files in the colines directory - or just get rid of the CO-lines if you don't really need them. CO-lines were a pain in the neck in 1.5. I checked all the xml files and removed the dups and redirections in the other folder with another forum assisted fix. We removed all co lines then went in and removed the refs for the ramining ones listed in accounts. I then addedthe co lines back in. So I can just delete all refrences to co lines in both trunks? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 2, 2008 Report Share Posted June 2, 2008 I checked all the xml files and removed the dups and redirections in the other folder with another forum assisted fix. We removed all co lines then went in and removed the refs for the ramining ones listed in accounts. I then addedthe co lines back in. So I can just delete all refrences to co lines in both trunks? I would first try to delete the CO lines in the trunk and see if there is anything left in the colines directory. If that should be the case, then just delete them in the directory and restart the service. Quote Link to comment Share on other sites More sharing options...
Worm78 Posted June 2, 2008 Author Report Share Posted June 2, 2008 I would first try to delete the CO lines in the trunk and see if there is anything left in the colines directory. If that should be the case, then just delete them in the directory and restart the service. How would I setup my receptionist phone if i don't have co lines? If I remove them I get a busy signal once one call comes in. She uses a snom 360. Scenario is trunks rolls to hunt group 700, rings 101 being the receptionist for 10 seconds then rolls to 701 which is the auto attendant, or 702 at night. Without co lines, I called in and answered the call then took another cell and called in and I get a busy. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 3, 2008 Report Share Posted June 3, 2008 Without co lines, I called in and answered the call then took another cell and called in and I get a busy. Turn call waiting on the phone... Or use an agent group! Quote Link to comment Share on other sites More sharing options...
Worm78 Posted June 3, 2008 Author Report Share Posted June 3, 2008 Turn call waiting on the phone... Or use an agent group! If using call waiting option will this allow for several calls to be put on hold? I was debating just call forwarding busy to the auto attendant. That way if she in on the phonethey don't let it ring for 10 seconds for no reason. Quote Link to comment Share on other sites More sharing options...
Guest Pats Posted June 3, 2008 Report Share Posted June 3, 2008 I'm running 1.5.2.10 I keep running into an issue where I can't dial out on my sip or pots line trunks. Happens every 3-4 days. It happened twice right after I registered a user on a phone but I thought this was a coincidence. If I reset the pbxnsip service all is good again.I have 9 set for my sip and 8 set for my gateway. If you try to dial it gives you a recording saying you are dialing an invalid extension. Trunks both show good and registered at this point. It normally happens mid day and I need to get us back up so I don't have much time for troubleshooting. Yesterday I upped the log levels and tried to make a call during the down time, then cleared the log and made another call after the service was reset. I don't see any errors jumping out however I'm failry new to voip. anyone see anything? .0.0.0 You mean your cs410 is running 1.5.2.10, correct? Quote Link to comment Share on other sites More sharing options...
Worm78 Posted June 4, 2008 Author Report Share Posted June 4, 2008 You mean your cs410 is running 1.5.2.10, correct? No, this is on 1.5.2.10 server. Issue above was on a cs410 Quote Link to comment Share on other sites More sharing options...
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