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Daniel IT-Stöd

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Posts posted by Daniel IT-Stöd

  3. Open a door using DTMF

    in Call Treatment

    Posted

    Tried, nothing happens there either :(

     

    The log file says:

    [6] 5/3/2013 11:50:11: webserver::request 42: GET /command.htm?key_dtmf=1234 HTTP/1.1 <--- tones are heard

    [6] 5/3/2013 11:50:34: webserver::request 42: GET /command.htm?key_dtmf= HTTP/1.1 <--- Note, the # is not recognized at all (hence why I should have tried %23?)

    [6] 5/3/2013 11:50:58: webserver::request 48: GET /command.htm?key_dtmf=%23 HTTP/1.1 <--- Nothing is heard

     

     

    * is working as a DTMF...

  5. Open a door using DTMF

    in Call Treatment

    Posted

    Customer uses a SnomOne PBX and the building they are in have a speaker phone so the tennants can open the door by pressing the hash key (#) on their phones.

    Before thay had the SnomOne/ Snom 320 setup they used analogue phones (or cellphones) and that worked fine.

    However after switching to their current config this does not work, the door won't open when they press " and the documentation on this in SnomOne is rather sparse, the only thing I've found is this: http://wiki.snomone.com/index.php?title=DTMF_Detection but I can't find the settings IN SnomOne.

     

    I've checked the SIP Trace and the Logfile but I see nothing relating to pressing # when we've tried.

     

    Doing some further reading, I looked up the http interface/ API of the phone and

    On my phone, which is also a Snom 320 (however a different platform), I tried to use the web interface to send DTMF commands during a call of my own.

    http://192.168.201.102/command.htm?key_dtmf=1234 sends the 1234 tones to my phone during a call but

    http://192.168.201.102/command.htm?key_dtmf=# does not do anything.

     

    Hence, I don't think it's possible to use the # key for the purpose of opening a door using a Snom 320. :angry:

  6. Music on hold instead of IVR

    in Call Treatment

    Posted

    Scenario:

    Customer wants the welcome message to play at the same time as phones are ringing, so if staff answers the message is "cut short".

    Main number is connected to a hunt group and I've set the MoH wav.file to both domain default as well as the hunt group.

     

    However, The moh never plays.

     

    Am I missing something here?

  7. IVR in ACD while ringing

    in Call Treatment

    Posted

    You can do couple things to work around your set up

     

    1. you can increase the "Agent recovery time"

    or

    2. "After hearing ringback for 30s

    ... redirect the call to the destination (e.g. "73") option to an IVR account

     

    the system will redirect the caller to an IVR account, you can also add your custom msg there as well and after a timeout of 10-15s the system will redirect the caller back to the agent group.

     

    Note in the " DTMF Match List:" you can add something like !T!4545! 4545 being the ACD group, sure you populate "timeout" field.

     

    http://wiki.snomone.com/index.php?title=IVR

    http://wiki.snomone.com/index.php?title=IVR_Settings

    Thank you for your reply!

    About option #2: If I redirect the call to an IVR as you suggest, what happens to the call during the time it is "at the IVR" ? is it possible for agents to pick it up? And when it's transferred back, will the cycle repeat? Will it go to the IVR again after 30 s? It should go to the external call center after a total of 1 minute, so we don't want the call to be stuck in a circle.

  8. IVR in ACD while ringing

    in Call Treatment

    Posted

    If you're running the latest you can use the "Caller setup" in the ACD section this should handle the "Caller handling" There is also a Queue position announcement as well.

     

    Well, that's the thing. The Caller Handling settings only affects call that is waiting ie. all agents must be occupied. As long as there are free agents, the call is ringing.

     

    I tried to put a wav file as Message 1 but it is never played in the call since it's ringing...

     

    [edited original post to clarify]

  9. IVR in ACD while ringing

    in Call Treatment

    Posted

    We have a customer with a snomOne PBX and he wants the following setup:

     

    4 agents, logged in at all times.

     


    1.  
    2. Call comes in ->Ring all agents.
    3. If no agent answers within 30s, IVR: "many calls right now, we'll answer asap" (Even if there are free, unoccupied agents)
    4. Ring for 30 more seconds and if no one picks up,
    5. Transfer to external call center

     

    Since all agents are logged in all the time, there is no actual "waiting", only ringing so the Agent Group (ACD) greeting system does not work.

     

    Suggestions?

     

    Basically, a queue with an IVR after 30 s if no one answers.

     

    [edited post to clarify]

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