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frederick

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Posts posted by frederick

  2. IVR re-routing to Voice Mail Box

    in General Setup

    Posted

    It is the IVR Node (with Account No.).

    From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt?

     

    So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt.

     

    Thanks again.

     

    Hi! I think I was able to figure it out. Instead of using the IVRNode, I used the AA (IVR Tab), and I was able able to route the call to Voicemail prompt.

     

    Thanks again.

  3. IVR re-routing to Voice Mail Box

    in General Setup

    Posted

    Ehh - you mean "IVR Node"? Or auto attendant IVR tab?

    It is the IVR Node (with Account No.).

    From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt?

     

    So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt.

     

    Thanks again.

  5. IVR re-routing to Voice Mail Box

    in General Setup

    Posted

    Hi!

     

    I'm doing some tests on re-routing based on business hours and holidays for both english and french accounts.

    I was able to re-route calls during holidays scenario and sent them to an IVR (language).

     

    But my question is how can I activate a mailbox and link this mailbox to the IVR?

    Our objective is when the Caller listens to an IVR, he can be able to leave a message on a Voice Mail (any agent's voice mail number).

     

    Example:

    Caller ---> French ---> Holidays IVR (En) ---> Voice MailBox Number 1 (to leave a message)

    Caller ---> English ---> Holidays IVR (Fr) ---> Voice MailBox Number 2 (to leave a message)

     

     

    Thanks again.

  7. Detecting Inband DTMF

    in General Setup

    Posted

    A difficult topic. I believe if the user agent advertizes RFC2833 (the new number is actually RFC4733) the PBX has no motivation to burn CPU resources on analyzing it. Yes, you should see "DTMF: Power:" on log level 9 (Media).

     

    Does this mean that if a Voip-Device communicates DTMF-Inband to our PBXnSIP server, the dtmf will not be detected? Which particular settings we can look to make it work (both rfc2833 and inband)?

     

    Thanks again.

  8. Detecting Inband DTMF

    in General Setup

    Posted

    I see in the general settings the Inband DTMF detection: ON;

    But when I tried to do an inbound call with Inband-DTMF, the pbxnsip cannot detect this.

     

    What could be wrong? Also I did Log Level 9 for general logging and log media events ON, but can't get the logs I would like to analyze for Inband-DTMF.

    When I used DTMF-rfc2833 on my device, the DTMF works! and I can get some logs (example: [6] 2009/01/16 10:02:46: Received DTMF 1 ).

  9. Inbound Caller ID

    in General Setup

    Posted

    There are two ways to do this: You don't use the Caller ID Name.

     

    1. When the caller presses 1 have the AA send the caller to a ACD Group that has a Display Name "Gold Account"

    When the caller presses 2 have the AA send the caller to a different ACD Group that has a Display Name "Silver Account" etc....

    Set the "From: Header" in the ACD to "Group Name (Calling Party)"

     

    When the caller is answered from the ACD Group the "Group Name with Calling Party" will appear.

     

    2. You can use the same method with "Hunt Groups" if you don't want to have them wait in a Que Group.

     

    I have not tried this out myself, but we do use a similar method. So I'm not sure if "Calling Party" is the Caller ID Name or Number.

     

    BillH

     

    Thank you. I used it in the ACD. it works fine!

  10. Inbound Caller ID

    in General Setup

    Posted

    Maybe you can make an example, I still don't get the point...

    Okay, we are trying to identify callers based on the selection they do in the AA or Agent Group, for ex. 1 caller selected gold account, another caller selected basic account, etc.

    Using a caller ID name, we can see (from the agent's caller ID display) that the call is for gold clients queue or basic queue, but the calling number has to be the original number from the Client.

     

    Thanks again.

  11. Inbound Caller ID

    in General Setup

    Posted

    Do you want to use an external application for modify the Caller-ID? Do you want to change the Display-Name or the telephone number? Maybe the address book could be an option for that.

    Basically, we would like to change the inbound Caller ID name, but retain the Caller Telephone number.

    Is this inbound Caller ID modification supported in the AA side? If not are there any plans to include this in the future?

     

    Thanks,

  12. Simultaneous Callers in Queue

    in General Setup

    Posted

    Frederick - Rogier,

     

    Would you share information on the number of logged in users in the agent groups? What Phones are you using?

     

    We have soon to be approved project with 40+ sales agents logged into the same agent group and least busy ring will be the used. Agent Group Status, Info. Instant Messaging is Critical for the success of this project. Monthly inbound 800 numbers will peak near 200,000 minutes and missing calls is not an option. Are the troubles mentioned in this post firmly resolved and what advice might you give on managing these ACD Agent Groups?

     

    Cheers

     

    Hi! unfortunately, I can only simulate few calls as my sip line has limitations of concurrent calls, but I was able to detect the problem before.

    Now, with the new version it works fine. I don't have an environment to simulate the scenario you are referring with.

  14. Unable to Dial-out on SIP-Trunks

    in Trunk Setup

    Posted

    That means that the PBX does try to send the call on the trunk 15144480382. The trunk sends a response code that the call got rejected by the carrier (you can see that by the Call-ID which ends with @pbx). Turn SIP logging on and then you'll see the exact response from the carrier. Maybe something simple as a wrong password or the carrier does not like 11-digit numbers.

     

    Thank you. With your idea, yes i see that my switch rejects the outbound calls, the reason is the "from field" being sent out by pbxnsip is with some additional numbers.

     

    The Caller ID was added in the main number:

    example:

    sip.From == "<sip:1514448038243@sip.domain.ca>

     

    In the ext.43, I see that Block outgoing caller-ID: is NO, then I changed this to YES, the from field becomes;

    sip.From == "<sip:15144480382@sip.domain.ca>

     

    That fix my issue.

     

    But, my question now is that if this Block Outgoing Caller-ID is set to NO, why the ext. number was attached with the main number in the from field?

     

    Thanks again.

  15. Unable to Dial-out on SIP-Trunks

    in Trunk Setup

    Posted

    This could be easy, but I tried to check the config and still cannot find the reason why my outbound calls are always rejected by the pbx.

    Inboud calls are OK.

     

    I'm always getting this rejection in the logs:

     

    [5] 2008/12/18 11:31:13: Dialplan Standard User: Match 915148793318@192.168.150.43 to <sip:15148793318@sip.domain.ca;user=phone> on trunk 15144480382

    [5] 2008/12/18 11:31:13: INVITE Response: Terminate 61ce2f6c@pbx

     

    Which config does this error points to?

     

    Thanks again,

    Frederick

  17. Simultaneous Callers in Queue

    in General Setup

    Posted

    Make a backup of your working directory and try upgrading to this: http://pbxnsip.com/download/pbxctrl-3.1.1.3100.exe.

     

    Hi! this link is not working http://pbxnsip.com/download/pbxctrl-3.1.1.3100.exe,

    where can we get this version?

     

    I also tried to go to the download software area of pbxnsip but didnt find this version;

     

    I just saw the following other versions:

    PBX 3.0.1.3023 2008/10/03 Windows 32 Executable

    PBX 3.0.1.3023 2008/10/03 Windows 32 (update) Executable

    PBX 3.0.1.3023 2008/10/03 Mac OS (Darwin 9.0) Executable

    PBX 3.1.0.3043 2008/11/24 Linux (CentOS 5) Executable

    PBX 3.0.1.3023 2008/10/03 Linux (SuSE 10) Executable

    PBX 3.0.1.3023 2008/10/03 Linux (RedHat ES4) Executable

    PBX 3.0.1.3023 2008/10/03 Linux (Debian 4.0) Executable

    PBX 3.0.1.3023 2008/8/13 CS410 Update package Executable

    PBX 2.1.14.2498 2008/8/8 Windows 32 Executable

    PBX 2.1.14.2498 2008/8/8 Windows 32 (update) Executable

    PBX 2.1.14.2498 2008/8/8 Linux (SuSE 10) Executable

    PBX 2.1.14.2498 2008/8/8 Linux (RedHat ES4) Executable

    PBX 2.1.14.2498 2008/8/8 Linux (Debian 4.0) Executable

     

    Thanks!

  18. Simultaneous Callers in Queue

    in General Setup

    Posted

    Hi! Juan,

    In fact it is to the 3rd option in my case, then I change it to (2) Ring longest idle first, and also to Random (default). It didn't worked on both cases.

    Strange is, if the other agent (on call) hang-up, it will start ring the free agent (idle), and later on the other agent.

     

    Any other advise?

     

    Thanks,

    Fred

     

    Is there any defined timeline for the commercial release of this version 3.1.1?

  19. Simultaneous Callers in Queue

    in General Setup

    Posted

    Hi Fred:

     

    I have the same problem, change at agent group setting, the Agent Selection algorithm from Random (default) to Ring longest idle first or to the 3th option, it works.

     

    Best Regards

     

    Juan Acevedo

    acevedo1@une.net.co

     

    Hi! Juan,

    In fact it is to the 3rd option in my case, then I change it to (2) Ring longest idle first, and also to Random (default). It didn't worked on both cases.

    Strange is, if the other agent (on call) hang-up, it will start ring the free agent (idle), and later on the other agent.

     

    Any other advise?

     

    Thanks,

    Fred

  21. Simultaneous Callers in Queue

    in General Setup

    Posted

    That sounds more like a bug to me: Two guys in the queue, one of then ringing agents. That call is being picked up by *87, and the other call does not advance in the queue and just stays there in the queue listening to music. Right?

     

    Yes, the 2nd Caller on the queue just remain on the queue and just listening to music, it doesn't advanced to the agents, UNLESS the 1st Caller hang-up, then both agents will ring.

     

    Please confirm when can we realize this solution.

     

    Thanks,

    Fred

  22. Simultaneous Callers in Queue

    in General Setup

    Posted

    I have an issue on queue processing for PbxNSip;

     

    This is when I have simultaneous callers on queue, and 1 caller is picked-up, the 2nd caller continuous to be on-queue instead of ringing the free Extension.

     

    But when the 1st Caller hangs-up (or the Extension handling that call hangs-up), the call from 2nd Caller immediately went thru both Extensions.

     

    Is there a parameter setting to make simultaneous callers on queue be handled by different Extensions? That is when the 1st Caller on queue was answered, the 2nd Caller will be sent to the free Extension and be answered as well.

     

    Thanks,

    Fred

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