[IVR]

This is a good idea. One drawback is that the call is already connected and the first coin fell down. But probably it make sense for longer phone calls where the employee does not want to pay the whole conversation (or the PBX operator has a great rate for calling the mobile).

 

 

So can this be implemented

[IVR]

question if you have an extension on the pbxnsip and on the redirection if you have your CLI on it. When you call into the pbxnsip, it detects the CLI, so ask to press 1 to place an outbound call, press to for your voicemail, and press 3 for the auto attendant. Can we add press 4 for callback, and since it already know the CLI it will just ask to callback the CLI number.

[Conference]

Well, we had some code in there already when we realized what the real problem will be - in most cases there will be a mailbox picking up or just no answer or busy. Then the next question is if the PBX should give up inviting that person or retry after a time.

 

If it is about saving the participant the cost for the call a transfer into the conference is the better answer.

 

But can it be done. We would like to know if this can be done and what is the time factor if it can be done.

[Conference]

When you schedule a conference, can the system send a call to the participant and if they pick up they can call the extension of the conference ext #.

[Callback]

Oh you want a callback when a hunt group becomes available? Call back only works if you dial a specific extension. (It is hard to imagine how you would find out if a hunt group becomes available again.)

 

Even when I place the access number added to the callback extension, no dtmf tones

[Callback]

Currently the callback is really just for the callback. You cannot do something else than dialling the person that became available.

 

Did you try to press "*"? I am not sure, but it could be that this is a escape code that brings you back to the auto attendant.

 

 

If i dial the auto attendent and dial the ext for the callback the dtmf works, but if i point a number via hunt group to the callback extension it does not work here are the logs. The inbound access number i am dialing is 973 528 7903 logs are attached

[Callback]

If you are using callback, and when call comes back to the cellphone or landline, after that it asked to dial the destination number, can it be setup to call an extension number on the pbx.

 

Also I am setting up so it does not use the auto attendent, but when it goes directly to the callback or i use the hunt group i do not get dtmf tones, but when i use the auto attendent is works great

[Help On CDR Downloads]

All you have to do is set the SOAP CDR Url to "cdr:192.168.1.2:10000", where 192.168.1.2:10000 is your SOAP server's ip:port. PBX will send the SOAP CDRs in the format explained in http://wiki.pbxnsip.com/index.php/Simple_CDR_Format and http://wiki.pbxnsip.com/index.php/Processi...DR_from_the_PBX

 

Can you please provide some working samples as the SOAP URL Change is not working for me and i am not able to findout the issue. still i am getting the blank response.

 

 

Thanks and Regards

Ramesh

[Help On CDR Downloads]

CDRs are PUSHed from the PBX and not pulled the way you wanted.

What you can do though, set the SOAP address on the PBX(probably already done) and receive all the CDRs and then filter it in your program.

 

Thanks for your reply, still we dont know how to download CDRs. Can you please put some sample codes so we can understand easily and integrate the same with our application. We required to find the users online can We use the same SOAP technic to send request for the same, if possible please explain how to do it.

 

Regards,

Ramesh

[Help On CDR Downloads]

Yes, in the regular log.

 

Thanks for your reply and we have added the trusted IP and now it is not redirecting for login, but we are not getting proper response means we are not able to download the CDRs. we have searched in this forum and we found some altration like file:cdr.txt instead of CDR URL. We tried that also but we are not getting cdrs it is retruning blank response. Please help us to resolve the issue.

 

Regards

Ramesh

[Help On CDR Downloads]

I assume you put the source IP address in the list of SOAP trusted IP addresses? Do you see this in the LOG "[5] SOAP: Need a professional license" or "[2] SOAP: Request from untrusted IP address"?

 

 

Thanks for your reply. Please let us knwo where we can see the SOAP Log. Is it the same log where we can see the sip log n the PBX.

 

Regards

[Help On CDR Downloads]

Hi,

I need to download CDRs on extension basis and I am sending the xml to the endpoint URL as per the document available on Wiki. But i am redirecting to the login page every time. I hope there is some parameter must be missing in the code and i am not able to find out where is the problem. I have pasted the code below :

 

set xmldoc = server.createObject("MSXML2.DOMDocument.4.0")

Set xpre = Server.CreateObject("Msxml2.XMLHTTP")

 

ts = DateDiff("s", "01/01/1970 00:00:00","02/26/2009 00:00:00")

tse = DateDiff("s", "01/01/1970 00:00:00",Now())

ss = ss & "<?xml version='1.0'?>"

ss = ss & "<env:Envelope xmlns:env='http://schemas.xmlsoap.org/soap/envelope/' xmlns:sns='http://www.pbxnsip.com/soap/pbx'><env:Body>"

ss = ss & "<sns:CDR>"

ss = ss & "<FromUser>1021</FromUser>"

'ss = ss & "<TimeStart>"& ts &"</TimeStart>"

'ss = ss & "<TimeConnected>"& ts &"</TimeConnected>"

'ss = ss & "<TimeEnd>" & tse & "</TimeEnd>"

'ss = ss & "<CallID></CallID>"

ss = ss & "<Type>extcall</Type>"

ss = ss & "<Domain>sipc.globaltelelinks.com</Domain>"

ss = ss & "</sns:CDR>"

ss = ss & "</env:Body>"

ss = ss & "</env:Envelope>"

 

xmldoc.loadXML ss

xpre.open "POST", "http://pbx.optonetwork.com/cdr.xml", False

xpre.setRequestHeader "SOAPAction", "http://pbx.optonetwork.com/CDR"

xpre.setRequestHeader "Content-Type", "text/xml"

xpre.setRequestHeader "Content-Length", Len(ss)

xpre.send xmldoc.xml

 

'Response.write ss

res = xpre.responseText

 

Response.write res

 

Set xpre = Nothing

Set xmldoc = Nothing

 

Please help me to download the CDRs based on the extension

 

Thanks & Regards

Ramesh

[Dialer]

http://www.sangoma.com/products_and_soluti...l_analyzer.html has the details. We should be able to use the address book to upload numbers and blast them out through this software which will figure out if the other end picks up or not and then send he call to the agents in waiting but that needs some looking into I am sure.

 

 

So if you have not done this how do we try to test it i spoke with them and they do not do this it just analyzes the call and tell if it is a real person, and voicemail. I just need to know if you can do this .

[Dialer]

There is such a software available I believe from Sangoma. Thanks to the SIP standard it can be used with the PBX.

[/quote

 

Do I have to buy the Sangoma card or can we do just via SIP please explain where to get this information

[callforwarding with caller ID]

Have you checked out http://wiki.pbxnsip.com/index.php/Outbound_Calls_on_Trunk page? This talks about different cases of the caller ID.

 

 

Right now what comes default is the extension number, but I want to see the number of the orginate CLI who is calling.

[Dialer]

Can you add a Blaser or even predictive dialer. Blaster where we can import phone numbers and send out the calls to those phone numbers and when they pick or voicemail picksup it send a wav file message about new products or any news.

[callforwarding with caller ID]

We need to pass the CLI when the call is forwarding to the landline or cell number.