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Flavio

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  3. Call log not retaining caller number when passing call

    in Call Treatment

    Posted

    Hello MR X!

    This is what I got in the "Call Log":

     

    2011/04/14 11:29 My Secretary (42) Me Myself (41)(41) 00:27 0911234567

     

    This is the corresponding "Logfile":

     

    [5] 2011/04/14 11:29:52: Identify trunk (line match) 1

    [6] 2011/04/14 11:29:52: Sending RTP for qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq to 172.16.16.17:4000, codec not set yet

    [5] 2011/04/14 11:29:52: Global trunk 0911234567@pbx.piramide.local sends call to 72 in domain pbx.piramide.local

    [3] 2011/04/14 11:29:52: Hunt group 72 wants to add 4 members

    [6] 2011/04/14 11:29:52: Codec pcmu/8000 is chosen for call id qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq

    [6] 2011/04/14 11:29:59: Codec pcmu/8000 is chosen for call id fd630615@pbx

    [6] 2011/04/14 11:29:59: Sending RTP for fd630615@pbx to 172.16.16.231:52088, codec pcmu/8000

    [5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 4ef1b0c7@pbx

    [5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 91b1e516@pbx

    [5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 5223328d@pbx

    [5] 2011/04/14 11:29:59: INVITE Response 487 Request Terminated: Terminate 773ca7ef@pbx

    [6] 2011/04/14 11:30:08: Codec pcmu/8000 is chosen for call id fd630615@pbx

    [6] 2011/04/14 11:30:09: Sending RTP for 3c6960323099-0iponi9rshnz to 172.16.16.231:64890, codec not set yet

    [6] 2011/04/14 11:30:09: Codec pcmu/8000 is chosen for call id 3c6960323099-0iponi9rshnz

    [6] 2011/04/14 11:30:13: Codec pcmu/8000 is chosen for call id 90b3ae3d@pbx

    [6] 2011/04/14 11:30:13: Sending RTP for 90b3ae3d@pbx to 172.16.16.230:61804, codec pcmu/8000

    [5] 2011/04/14 11:30:19: Call fd630615@pbx: Last request not finished

    [6] 2011/04/14 11:30:19: Codec pcmu/8000 is chosen for call id 90b3ae3d@pbx

    [5] 2011/04/14 11:30:19: BYE Response: Terminate 3c6960323099-0iponi9rshnz

    [5] 2011/04/14 11:30:19: Tuning to new SSRC

    [5] 2011/04/14 11:30:19: BYE Response: Terminate fd630615@pbx

    [5] 2011/04/14 11:30:26: BYE Response: Terminate qBdMwBMEmhK.qH4IvBtJPGsHjcIryJuq

     

    Is it correct that the CallerID is missing for the incoming call?

    Thanks,

    F.

  4. Call log not retaining caller number when passing call

    in Call Treatment

    Posted

    Hello everybody.

     

    I noticed missing registrations in the "Call log". Following is the scenario:

     

    1) external call coming in;

    2) secretary (ext 42) picking up, talks to the remote part;

    3) secretary transfers the call to my m9 by means of the BLF-keys (Function keys are configured with BLF for our extensions);

    4) I answer the phone, talk to my secretary;

    5) she hangs up;

    6) call gets transferred;

    7) I talk with the remote part;

    8) call is terminated.

     

    If I then look at the "Call log", I just see the call between the two extensions, the external caller number does not appear!

    Is there any parameter I missed to set/configure?

     

    Thanks and kind regards,

    F.

  5. Incoming anonymous calls showing IP address

    in Call Treatment

    Posted

    On the phone, there is a "Number Display Style" option under "Preferences" page. Maybe you should try different options to see if it displays "Anonymous" along with the IP address. You do not have to reboot the phone for this.

    I've tried every single option but it didn't remove the IP address showing up.

     

    Again: may this depend on the VoIP provider's settings?

     

    Kind regards,

    F.

  6. Incoming anonymous calls showing IP address

    in Call Treatment

    Posted

    Well, here is the problem: There is no username in the SIP URI of the From header. So the phone falls back to display the IP address.

     

    IMHO not beautiful, but what else should it do...

    So you are telling me that it should rather look like

     

    From: "Anonymous" <sip:USERNAME;user=phone>;tag=1204182133

     

    If yes, is this depending on the VoIP provider or on my snomOne PBX?

     

    Thanks,

    F.

  7. Incoming anonymous calls showing IP address

    in Call Treatment

    Posted

    You need to turn the SIP logging on if you want to see the INVITE request, it is a SIP request.

    Hello, back again.

     

    Here it goes:

     

    INVITE sip:46@192.168.1.220:1034;line=b0ac8vw4 SIP/2.0

    Via: SIP/2.0/UDP 192.168.1.200:5060;branch=z9hG4bK-a8348b8044f65b804662e8b425dafa9b;rport

    From: "Anonymous" <sip:192.192.192.192;user=phone>;tag=1204182133

    To: <sip:41123456789@192.192.192.192;user=phone>

    Call-ID: fd24d171@pbx

    CSeq: 10787 INVITE

    Max-Forwards: 70

    Contact: <sip:46@192.168.1.200:5060;transport=udp>

    Supported: 100rel, replaces, norefersub

    Allow-Events: refer

    Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

    Accept: application/sdp

    User-Agent: snom-PBX/4.2.0.3959

    Alert-Info: <http://127.0.0.1/Bellcore-dr4>

    Content-Type: application/sdp

    Content-Length: 337

     

    v=0

    o=- 642798310 642798310 IN IP4 192.168.1.200

    s=-

    c=IN IP4 192.168.1.200

    t=0 0

    m=audio 49768 RTP/AVP 8 0 9 2 3 101

    a=rtpmap:8 pcma/8000

    a=rtpmap:0 pcmu/8000

    a=rtpmap:9 g722/8000

    a=rtpmap:2 g726-32/8000

    a=rtpmap:3 gsm/8000

    a=rtpmap:101 telephone-event/8000

    a=fmtp:101 0-16

    a=rtcp-xr:rcvr-rtt=all voip-metrics

    a=sendrecv

    post-3617-0-28082500-1301386848_thumb.png

  9. Incoming anonymous calls showing IP address

    in Call Treatment

    Posted

    Yes, in the SIP trace, the INVITE request. There is a From-header, it would be interesting to see what is there.

    Hello.

    I got this one now, from the Call log:

     

    [5] 2011/03/01 14:03:08: Identify trunk (line match) 1

    [6] 2011/03/01 14:03:08: Sending RTP for bef1776-31dd02fe-73ed13a0-8112@62.65.128.50 to 195.190.166.249:54602, codec not set yet

    [5] 2011/03/01 14:03:08: Global trunk [12345678]@pbx.piramide.local sends call to 72 in domain pbx.piramide.local

    [3] 2011/03/01 14:03:08: Hunt group 72 wants to add 4 members

    [6] 2011/03/01 14:03:08: Codec pcmu/8000 is chosen for call id bef1776-31dd02fe-73ed13a0-8112@62.65.128.50

    [5] 2011/03/01 14:03:22: INVITE Response 487 Request Terminated: Terminate 08914055@pbx

    [5] 2011/03/01 14:03:22: INVITE Response 487 Request Terminated: Terminate ee0bf877@pbx

    [5] 2011/03/01 14:03:22: INVITE Response 487 Request Terminated: Terminate e91673ea@pbx

    [5] 2011/03/01 14:03:22: INVITE Response 487 Request Terminated: Terminate bcc69cc1@pbx

     

    I didn't pick up the incoming call.

     

    F.

  10. How to setup "out-of-office" message?

    in Call Treatment

    Posted

    Check out the auto attendant and the service flag. The auto attendant contains the message that should be played; and the service flag is used to define when that message should be played.

    Hello there!

    I recorder my IVR on my Auto Attendant (ext 70).

    I created ext 65 as a Service Flag account as follows:

    Mode: manual

    State: clean

    Confirmation tone: Service active/inactive

    Extensions that may change status: 41

     

    Then I put 65 in the Auto Attendant IVR corresponding to my previously recorded message.

     

    If I put on my trunk the destination to ext 70 and I enable from ext 41 the Service Flag, I get to hear my message.

    What I now would like to do, is that first of all the phones extensions 40-43 should ring, then after say 20 seconds, the Service Flag should intervene.

     

    How to achieve this?

    Thanks,

    F.

  15. How to redirect to syslogd?

    in General Setup

    Posted

    Hy there,

     

    is there any howto/guide to set up syslogd redirection?

    I'd like to configure it to log to localhost (OSX Snow Leopard Server) redirecting to a separate /var/log/snomOne.log file.

    Eventually, also intergrating some rotation would be nice.

     

    And, most important: which facility is used by snomOne to log?

     

    TIA.

  16. Crashes immediately

    in MacOS related topics

    Posted

    I have to say that changing the ports is mentioned somewhere in the instructions, but it is not made sufficiently clear or even easy to do since you have to delve into pbx.xml which is inconveniently totally unformatted.

     

    In fact, IMO they should supply it with a default setting that will work and then advise users to change them back to std. if that is what they need. At least with the PBX running this can be easily done via the web interface.

     

    Still, glad I could help.

    Well, a thing that I'd like to see implemented is that during the installation process, some script detects which ports are in use and prompts for their change.

     

    Cheers,

    F.

  17. Crashes immediately

    in MacOS related topics

    Posted

    Have you set HTTP and LDAP away from the std. ports? If you haven't done that it WILL crash on startup. Just change them to ports NOT being used by OSX Server.

     

    Great!

    UKenGB, you saved my life! :)

    It changed ports:

     

    80-->90

    443-->444

    389-->390

     

    Now it is *running*.

     

    Thanks again!

  18. Crashes immediately

    in MacOS related topics

    Posted

    Here is the latest binary file (not the installer) - http://downloads.snom.net/snomONE/mac/pbxc...2011-4.2.0.3959.

     

    Steps to follow (as root):

     

    1. Stop the PBX (/Library/StartupItems/PBX/PBX stop), if it is running.

    2. Download and copy above file to /Library/snomone

    3. Apply the executable permission to this file (chmod a+x pbxctrl-darwin9.0-2011-4.2.0.3959)

    4. Delete the pbxctrl-darwin9.0 link (rm pbxctrl-darwin9.0)

    5. Recreate the link to the new binary (ln -s pbxctrl-darwin9.0-2011-4.2.0.3959 pbxctrl-darwin9.0)

    6. Restart the PBX (/Library/StartupItems/PBX/PBX start)

     

    BTW, PBX is working on a mac-mini (Darwin Kernel version 9.7.0 i386) even without this change. Also, we know that there are few customers running this on Mac for a while (not sure of their OS version though)

     

    Hello there.

    I'm also facing the crash problem on OSX Server 10.6.5 (all updates applied as of today, 31.12.2010).

     

    I've gone through this thread, downloaded both 3959 and 3962 executables, tried both of them but *still* getting crashes!

     

    Any help will be appreciated, but first I'd like to know which user is allowed to start/stop that PBX service: I'm actually using "sudo" for each command you wrote above...

     

    Here some infos:

     

    server:snomone admin$ cd /Library/snomone/

    server:snomone admin$ ls -la

    total 66912

    drwxr-xr-x 10 admin staff 340 Dec 31 10:44 .

    drwxrwxr-t+ 65 root admin 2210 Dec 31 09:55 ..

    -rw-r--r--@ 1 admin staff 6148 Dec 31 09:26 .DS_Store

    drwxr-xr-x 4 root staff 136 Dec 28 17:07 PBX

    drwxrwxr-x 371 root admin 12614 Dec 31 10:15 audio_en

    drwxrwxr-x 21 root admin 714 Dec 31 10:15 audio_moh

    lrwxr-xr-x 1 root staff 33 Dec 31 10:44 pbxctrl-darwin9.0 -> pbxctrl-darwin9.0-2011-4.2.0.3962

    -rwxrwxr-x 1 root admin 11405576 Oct 15 18:54 pbxctrl-darwin9.0-2011-4.2.0.3958

    -rwxrwxr-x@ 1 root staff 11413996 Dec 31 10:41 pbxctrl-darwin9.0-2011-4.2.0.3959

    -rwxrwxr-x@ 1 root staff 11422196 Dec 31 10:41 pbxctrl-darwin9.0-2011-4.2.0.3962

    server:snomone admin$ sudo chmod a+x pbxctrl-darwin9.0-2011-4.2.0.3959

    server:snomone admin$ rm pbxctrl-darwin9.0

    server:snomone admin$ sudo ln -s pbxctrl-darwin9.0-2011-4.2.0.3959 pbxctrl-darwin9.0

    server:snomone admin$ sudo /Library/StartupItems/PBX/PBX start

    Starting the PBX Service

    Changing to directory /Library/snomone

    server:snomone admin$ /Library/StartupItems/PBX/PBX start

    Starting the PBX Service

    Changing to directory /Library/snomone

     

    Attached is the crash report... pbxctrl-darwin9.0-2011-4.2.0.3959_2010-12-31-104720_server.crash.txt

     

    Thanks in advance!!!

    F.

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