[Redirect to AA gets additional message?????]

When I redirect a number to an Auto attendent the PBX does not go directly to the AA recorded message but says " to reach an outbound call press 1 to recieve an call back on this number press 2 to go to the mailbox press 3 to go to the auto attendant press 4 "

 

 

Where doe this message come from and how do I turn it off??????????

 

Thanks,

 

Viking

[Auto attendant not available]

What is the version you are running?

I am running 3.0,1,3023 (Win32)

[Auto attendant not available]

When I try to record a call attendant message from an approved extension I dial *98XXX and the system says "this feature is not available at this time" What am I doing wroing???

 

Other times the system tells me to record a message and press * to erase but nothing else and after recording the message it is no where to be found???????

[Polycom 500]

I have a customer who has 8 Polycom 500 phones. We have taken them back to Factory settings updated the server logon info. Downloaded the Polycom 2.1.2 zip file into the tftp folder. When I go to register the phone they download the settings and I get a 0x20 error and phone just keep on trying to configure. One time I got to a point that the phone said configuraiton error 0x0.

 

We have been trying for two day now with no luck. HELP ME Please.

 

 

Viking