[69.2.4: call show 3 times in history]

Hi,

One call show 3 times in history

Regards

[69.2.2: New history call does not show in windows app nor browser]

fix on 69.2.4

[69.2.2: New history call does not show in windows app nor browser]

Hi,

We have noticed some delays in the display of new calls in the windows app and the browser (see screenshot).

Allow up to 10 minutes for the calls to appear in history.

[69.2: place the call on HOLD on windows app and we can not hear or speak anymore]

this is still on 69.2.1 

any update?

[69.2.1: put the call on park and visual became undefined]

Hi All,

on 69.2.1, if I put the call on park, the call should display on your screen, but the visual becomes undefined. (see screenshot)

New bug?
Regards,

Duc

[69.2: place the call on HOLD on windows app and we can not hear or speak anymore]

Unfortunately, the bug persists on the second version of 69.2.

[69.2: place the call on HOLD on windows app and we can not hear or speak anymore]

Hi,

I am experiencing a problem with 69.2. When I make a call, put it on hold and resume it, the audio is lost.

Is this a known bug?

Thank you,

Duc

 

[69.2: history call display overlap information and history call 1 day back]

Hello,

I have noticed that sometimes the information on the screen overlaps when I make or receive a call, or when I check the call history.

I am using the Vodia app version 6.0.8.

Another issue is that if UTC time is still 1 day behind(for example Sydney is 8am and UTC time is 9pm a day before), the history call shows on the first login is 1 day behind and I have to manually change the date

Are these known issues? Please advise.

Sincerely,

Duc

[69.1.2: Windows application and web application issues list]

there is no issue on 69.1.1 

It happens only on 69.1.2

Any update on the other issues?

[Ring Groups: stage extensions does not go to stage 3]

Hi,

Any Update?

[69.1.2: Windows application and web application issues list]

Hi,

Any Update?

[69.1.2: Windows application and web application issues list]

Hi,

Thanks for the reply.

we already have the certificates(see screenshots)

The web GUI is in English, just the phone. it turns to German.

I also put the Yealink config.

 

 

 

 

 

yealink config.txt

[69.1.2: Windows application and web application issues list]

Greetings,

I am performing a quality check on version 69.1.2 and I have noticed some malfunctions with the following features:

- When I park a call, I cannot retrieve it. There is no visual indicator.

- There is no audio and microphone on both applications.
- The buttons for hanging up or putting the call on hold in the top right corner are not working.
- I cannot add a new phone from Accounts/extension/provisioning menu. I have to go to Device Management in the advanced settings.

- the yealink_commun.txt is coded to german

Please advise if you can replicate these issues or if you have any recommendations for fixing them.

Kind regards.

 

[Ring Groups: stage extensions does not go to stage 3]

Hi Admin,

We are having some trouble with the settings of the system.

Could you please guide us on how to modify them?

Thank you for your assistance.

[Ring Groups: stage extensions does not go to stage 3]

same issue with a VoIP phone(I reduce the time to 1 min on the ring group)

[Ring Groups: stage extensions does not go to stage 3]

Hi 

Thanks for the fast reply

Yes it was on 60 seconds and now I have changed it to 600 seconds

there is still the hang-up after the second ring group call.

[Ring Groups: stage extensions does not go to stage 3]

I am having trouble with the ring group stage extensions.

I configured the call flow to start with an auto attendant(400), then a ring group(200) with three stages of 60 seconds each and the same extensions, then another auto attendant(401), and then back to the ring group(200). 

However, the ring group never reaches stage 3, and the call ends after the second ring, which also skips stage 3. All agents are active and available, but no one answers.

Can anyone offer any assistance or advice on this?