[auto attendant (and others) use existing files]

Hi, we are moving away from 3CX, and have a number of customers that have already setup and recorded their own personalised greetings and auto attendant messages, we have now got the wav files, but from looking around the gui I have found a place to upload them, but when I go back to auto attendant there is no way to pick a custom wav file, only select the pre-defined messages, I dont really want to go back to them and say "those recordings you spent all that money one, cant be used.

[No one knows the password not in welcome email]

On 3/21/2024 at 3:46 AM, Scott1234 said:

You might simply just need to go to, Settings -> Security -> General -> and edit "Include extension password and PIN in user welcome email" settings. 

Thank you, found it and resolved most of the issues other than the "URL for logging in" showing as the IP address rather than the fully qualified domain name.

[No one knows the password not in welcome email]

With regards the IP address showing, this is already set with DNS

There is a DNS entry for each tenant, and the correct ssl, it is just the welcome email putting in the IP and not the FQD, so in the welcome email the correct FQD is showing under "Name of domain:" but under the "URL for logging in:" this shows the IP address and not the FQD

 

As for the password, so I do see what you are saying, but lets say they go and buy their own desk phone, how can they configure and set it up if they do not know the extension password? and again, if they click the url for logging in it presents them with the username and password so the username will be the extension, but who knows the password?

[No one knows the password not in welcome email]

Hi there, we are new to Vodia, just getting multi tenant setup.

When we create a new extension it asks us to create a pin (no problem, we then know what this is) but it has a place to auto generate a web password and auto gen a sip password, but when the email comes through it does not list the password, so the user does not know it and neither do we.

Also in the URL for loggin in it shows the IP address and not the DNS URL

How can this be resolved?

All we get in the welcome email is the following:

• The name which was set for your account: <Users Name>
• Your extension number: 10
• Name of your domain: <our domain name>
• Company name: <tenant name>
• Position:
• Building:
• Department:
• Call your mailbox: 10
• URL for logging in: <url for login in but in IP format>

Thank you.

Karl