[Installation fails with run post install script with pbx_mac]

Working on it. We had some upgrade issue sometime back. I guess fixing that caused this issue.

 

If I run the installer a second time without removing what was placed there the first time, it starts pbxnsip running. Some things don't work though (like voicemail).

[Installation fails with run post install script with pbx_mac]

I've reinstalled. Same problem...

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: /Library/StartupItems/PBX/PBX: line 9: ./pbxctrl-darwin9.0/pbxctrl-darwin9.0-3.0.1.3023: Not a directory

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook Installer[16323]: Install failed: The following install step failed: run postflight script for pbx-mac. Contact the software manufacturer for assistance.

 

Looks like it's trying to treat the executable as a directory for some reason.

[Installation fails with run post install script with pbx_mac]

Seems like there is some issue with the post install script. I will take a look at it. Meanwhile, could you please make a backup of your pbx working directory (you can find the working directory location by going to Admin->Status page), remove the old installation manually and then reinstall the desired version?

 

I've reinstalled. Same problem...

 

Nov 21 13:47:44 MacBook /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[16323]: vm_allocate: 0, 0x5800000 - 0x25800000

Nov 21 13:47:44 MacBook /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[16323]: vm_protect: 0

Nov 21 13:47:44 MacBook Installer[16323]: @(#)PROGRAM:Install PROJECT:Install-384.1

Nov 21 13:47:44 MacBook Installer[16323]: @(#)PROGRAM:Installer PROJECT:Installer-281

Nov 21 13:47:44 MacBook Installer[16323]: Hardware: MacBookPro2,1 @ 2.33 GHz (x 2), 2048 MB RAM

Nov 21 13:47:44 MacBook Installer[16323]: Running OS Build: Mac OS X 10.5.5 (9F33)

Nov 21 13:47:44 MacBook Installer[16323]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Nov 21 13:47:44 MacBook Installer[16323]: Env: TMPDIR=/var/folders/z+/z+XE6sf6GjiuJ3WVU4farU+++TI/-Tmp-/

Nov 21 13:47:44 MacBook Installer[16323]: Env: SHELL=/bin/bash

Nov 21 13:47:44 MacBook Installer[16323]: Env: HOME=/Users/nstuyvesant

Nov 21 13:47:44 MacBook Installer[16323]: Env: USER=nstuyvesant

Nov 21 13:47:44 MacBook Installer[16323]: Env: LOGNAME=nstuyvesant

Nov 21 13:47:44 MacBook Installer[16323]: Env: DISPLAY=/tmp/launch-tnMmOY/:0

Nov 21 13:47:44 MacBook Installer[16323]: Env: SSH_AUTH_SOCK=/tmp/launch-EnD1mW/Listeners

Nov 21 13:47:44 MacBook Installer[16323]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0HWLN8/Render

Nov 21 13:47:44 MacBook Installer[16323]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0

Nov 21 13:47:44 MacBook Installer[16323]: Env: SECURITYSESSIONID=696a10

Nov 21 13:47:44 MacBook Installer[16323]: Env: COMMAND_MODE=unix2003

Nov 21 13:47:44 MacBook Installer[16323]: pbx-mac Installation Log

Nov 21 13:47:44 MacBook Installer[16323]: Opened from: /Users/nstuyvesant/Downloads/pbx-mac.pkg

Nov 21 13:47:46 MacBook installdb[16325]: started (uid 96)

Nov 21 13:47:46 MacBook installdb[16325]: Opened receipt database on '/' with schema 17.

Nov 21 13:47:50 MacBook Installer[16323]: Found receipt (full match) for (pbx-mac / com.pbxnsip.pbxmac.applications.pkg): (pbx-mac / com.pbxnsip.pbxmac.applications.pkg)

Nov 21 13:47:52 MacBook installdb[16325]: done. (0.008u + 0.007s)

Nov 21 13:47:59 MacBook runner[16326]: Administrator authorization granted.

Nov 21 13:47:59 MacBook Installer[16323]: ================================================================================

Nov 21 13:47:59 MacBook Installer[16323]: User picked Standard Install

Nov 21 13:47:59 MacBook Installer[16323]: Choices selected for installation:

Nov 21 13:47:59 MacBook Installer[16323]: Upgrade: "pbx-mac"

Nov 21 13:47:59 MacBook Installer[16323]: pbx-mac.pkg : com.pbxnsip.pbxmac.applications.pkg : 1.0.0.1.0

Nov 21 13:47:59 MacBook Installer[16323]: ================================================================================

Nov 21 13:47:59 MacBook Installer[16323]: It took 0.00 seconds to summarize the package selections.

Nov 21 13:47:59 MacBook Installer[16323]: -[iFPKGDerivedDocument sortedPackageLocations]: result = (\n file://localhost\n)

Nov 21 13:47:59 MacBook Installer[16323]: -[iFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Nov 21 13:47:59 MacBook Installer[16323]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/nstuyvesant/Downloads/pbx-mac.pkg

Nov 21 13:47:59 MacBook Installer[16323]: _installNextPackage of 1

Nov 21 13:47:59 MacBook installdb[16327]: started (uid 96)

Nov 21 13:47:59 MacBook installdb[16327]: Opened receipt database on '/' with schema 17.

Nov 21 13:47:59 MacBook Installer[16323]: Found receipt (full match) for (pbx-mac / com.pbxnsip.pbxmac.applications.pkg): (pbx-mac / com.pbxnsip.pbxmac.applications.pkg)

Nov 21 13:47:59 MacBook Installer[16323]: Starting installation:

Nov 21 13:47:59 MacBook Installer[16323]: Preparing volume "Internal 200 GB" for installation

Nov 21 13:47:59 MacBook Installer[16323]: Configuring volume "Internal 200 GB"

Nov 21 13:48:00 MacBook Installer[16323]: Preparing disk for local booted install.

Nov 21 13:48:00 MacBook Installer[16323]: Free space on "Internal 200 GB": 135 GB (145840824320 bytes).

Nov 21 13:48:00 MacBook Installer[16323]: Create temporary directory "/private/tmp/pbx-mac.pkg.16323Bbj0uJ"

Nov 21 13:48:00 MacBook Installer[16323]: Processing pbx-mac:

Nov 21 13:48:00 MacBook Installer[16323]: Determining files to install

Nov 21 13:48:00 MacBook Installer[16323]: It took 0.07 seconds to create the install plan for pbx-mac.

Nov 21 13:48:00 MacBook Installer[16323]: Configuring deferred files

Nov 21 13:48:00 MacBook Installer[16323]: Determining obsolete files

Nov 21 13:48:00 MacBook Installer[16323]: Assembling temporary receipt

Nov 21 13:48:00 MacBook Installer[16323]: Performing pre-extraction actions

Nov 21 13:48:00 MacBook Installer[16323]: Removing obsoleted files

Nov 21 13:48:00 MacBook Installer[16323]: Creating destination path

Nov 21 13:48:00 MacBook Installer[16323]: Validating package payload

Nov 21 13:48:00 MacBook Installer[16323]: Starting file extraction

Nov 21 13:48:01 MacBook pkgExtractor[16329]: Extracting...

Nov 21 13:48:02 MacBook pkgExtractor[16329]: 185 of 185 files written in 1.95 seconds.

Nov 21 13:48:02 MacBook pkgExtractor[16329]: 14448 kilobytes installed at 7.2 MB/s.

Nov 21 13:48:03 MacBook Installer[16323]: Performing post-extraction actions

Nov 21 13:48:03 MacBook Installer[16323]: Finishing receipt

Nov 21 13:48:03 MacBook Installer[16323]: run postflight script for pbx-mac

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: PBX Executable: pbxctrl-darwin9.0-3.0.1.3023

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: Stopping the PBX Service

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: No matching processes were found

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: Starting the PBX Service

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: Changing to directory /Library/pbxnsip

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]: /Library/StartupItems/PBX/PBX: line 9: ./pbxctrl-darwin9.0/pbxctrl-darwin9.0-3.0.1.3023: Not a directory

Nov 21 13:48:03 MacBook runner[16326]: postflight[16331]:

Nov 21 13:48:03 MacBook Installer[16323]: Install failed: The following install step failed: run postflight script for pbx-mac. Contact the software manufacturer for assistance.

Nov 21 13:48:03 MacBook Installer[16323]: IFDInstallController 857830 state = 7

Nov 21 13:48:03 MacBook Installer[16323]: Displaying 'Install Failed' UI.

Nov 21 13:48:03 MacBook Installer[16323]: 'Install Failed' UI displayed message:'The following install step failed: run postflight script for pbx-mac. Contact the software manufacturer for assistance.'.

Nov 21 13:48:05 MacBook installdb[16327]: done. (0.005u + 0.003s)

[Installation fails with run post install script with pbx_mac]

Always make a backup before removing something...

 

Definitely prudent. Still not sure if those are the folders (and only things) to remove. I'm just evaluating the product so there's nothing I really need to save (though I might hold on to the tftp folder that contains the firmware updates for my Polycoms).

[Installation fails with run post install script with pbx_mac]

Seems like there is some issue with the post install script. I will take a look at it. Meanwhile, could you please make a backup of your pbx working directory (you can find the working directory location by going to Admin->Status page), remove the old installation manually and then reinstall the desired version?.

 

Would be glad to. Should I just delete the following directories:

/Library/pbxnsip

/Library/StartupItems/PBX

/private/var/run/pbx

 

Is there anything else to remove? I ran into this error the first time I installed the software (which was with the latest installer).

[Installation fails with run post install script with pbx_mac]

I'm using an Intel-based MacBook Pro on 10.5.5 and am getting the "The following install step failed: run postinstall script for pbx-mac. Contact the software manufacturer for assistance."

 

Here's my log:

Nov 19 20:08:18 MacBook /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[12003]: vm_allocate: 0, 0x5800000 - 0x25800000

Nov 19 20:08:18 MacBook /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[12003]: vm_protect: 0

Nov 19 20:08:18 MacBook Installer[12003]: @(#)PROGRAM:Install PROJECT:Install-384.1

Nov 19 20:08:18 MacBook Installer[12003]: @(#)PROGRAM:Installer PROJECT:Installer-281

Nov 19 20:08:18 MacBook Installer[12003]: Hardware: MacBookPro2,1 @ 2.33 GHz (x 2), 2048 MB RAM

Nov 19 20:08:18 MacBook Installer[12003]: Running OS Build: Mac OS X 10.5.5 (9F33)

Nov 19 20:08:18 MacBook Installer[12003]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Nov 19 20:08:18 MacBook Installer[12003]: Env: TMPDIR=/var/folders/z+/z+XE6sf6GjiuJ3WVU4farU+++TI/-Tmp-/

Nov 19 20:08:18 MacBook Installer[12003]: Env: SHELL=/bin/bash

Nov 19 20:08:18 MacBook Installer[12003]: Env: HOME=/Users/foobar

Nov 19 20:08:18 MacBook Installer[12003]: Env: USER=foobar

Nov 19 20:08:18 MacBook Installer[12003]: Env: LOGNAME=foobar

Nov 19 20:08:18 MacBook Installer[12003]: Env: DISPLAY=/tmp/launch-tnMmOY/:0

Nov 19 20:08:18 MacBook Installer[12003]: Env: SSH_AUTH_SOCK=/tmp/launch-EnD1mW/Listeners

Nov 19 20:08:18 MacBook Installer[12003]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0HWLN8/Render

Nov 19 20:08:18 MacBook Installer[12003]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0

Nov 19 20:08:18 MacBook Installer[12003]: Env: SECURITYSESSIONID=696a10

Nov 19 20:08:18 MacBook Installer[12003]: Env: COMMAND_MODE=unix2003

Nov 19 20:08:18 MacBook Installer[12003]: pbx-mac Installation Log

Nov 19 20:08:18 MacBook Installer[12003]: Opened from: /Users/foobar/Downloads/pbx-mac.pkg

Nov 19 20:08:20 MacBook installdb[12005]: started (uid 96)

Nov 19 20:08:20 MacBook installdb[12005]: Opened receipt database on '/' with schema 17.

Nov 19 20:08:26 MacBook installdb[12005]: done. (0.007u + 0.007s)

Nov 19 20:08:35 MacBook runner[12006]: Administrator authorization granted.

Nov 19 20:08:35 MacBook Installer[12003]: ================================================================================

Nov 19 20:08:35 MacBook Installer[12003]: User picked Standard Install

Nov 19 20:08:35 MacBook Installer[12003]: Choices selected for installation:

Nov 19 20:08:35 MacBook Installer[12003]: Install: "pbx-mac"

Nov 19 20:08:35 MacBook Installer[12003]: pbx-mac.pkg : com.pbxnsip.pbxmac.applications.pkg : 1.0.0.1.0

Nov 19 20:08:35 MacBook Installer[12003]: ================================================================================

Nov 19 20:08:35 MacBook Installer[12003]: It took 0.00 seconds to summarize the package selections.

Nov 19 20:08:35 MacBook Installer[12003]: -[iFPKGDerivedDocument sortedPackageLocations]: result = (\n file://localhost\n)

Nov 19 20:08:35 MacBook Installer[12003]: -[iFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Nov 19 20:08:35 MacBook Installer[12003]: -[iFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/foobar/Downloads/pbx-mac.pkg

Nov 19 20:08:35 MacBook Installer[12003]: _installNextPackage of 1

Nov 19 20:08:35 MacBook installdb[12010]: started (uid 96)

Nov 19 20:08:35 MacBook installdb[12010]: Opened receipt database on '/' with schema 17.

Nov 19 20:08:35 MacBook Installer[12003]: Starting installation:

Nov 19 20:08:35 MacBook Installer[12003]: Preparing volume "Internal 200 GB" for installation

Nov 19 20:08:35 MacBook Installer[12003]: Configuring volume "Internal 200 GB"

Nov 19 20:08:36 MacBook Installer[12003]: Preparing disk for local booted install.

Nov 19 20:08:36 MacBook Installer[12003]: Free space on "Internal 200 GB": 136 GB (146347622400 bytes).

Nov 19 20:08:36 MacBook Installer[12003]: Create temporary directory "/private/tmp/pbx-mac.pkg.12003fV5ByP"

Nov 19 20:08:36 MacBook Installer[12003]: Processing pbx-mac:

Nov 19 20:08:36 MacBook Installer[12003]: Determining files to install

Nov 19 20:08:36 MacBook Installer[12003]: It took 0.09 seconds to create the install plan for pbx-mac.

Nov 19 20:08:36 MacBook Installer[12003]: Configuring deferred files

Nov 19 20:08:36 MacBook Installer[12003]: Assembling temporary receipt

Nov 19 20:08:36 MacBook Installer[12003]: Performing pre-extraction actions

Nov 19 20:08:36 MacBook Installer[12003]: Creating destination path

Nov 19 20:08:36 MacBook Installer[12003]: Validating package payload

Nov 19 20:08:36 MacBook Installer[12003]: Starting file extraction

Nov 19 20:08:36 MacBook pkgExtractor[12012]: Extracting...

Nov 19 20:08:39 MacBook pkgExtractor[12012]: 185 of 185 files written in 2.61 seconds.

Nov 19 20:08:39 MacBook pkgExtractor[12012]: 14448 kilobytes installed at 5.4 MB/s.

Nov 19 20:08:39 MacBook Installer[12003]: run postinstall script for pbx-mac

Nov 19 20:08:39 MacBook runner[12006]: postinstall[12013]: PBX Executable: pbxctrl-darwin9.0-3.0.1.3023

Nov 19 20:08:39 MacBook runner[12006]: postinstall[12013]:

Nov 19 20:08:39 MacBook runner[12006]: postinstall[12013]: Stopping the PBX Service

Nov 19 20:08:39 MacBook runner[12006]: postinstall[12013]:

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]: No matching processes were found

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]:

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]: Starting the PBX Service

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]:

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]: Changing to directory /Library/pbxnsip

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]: /Library/StartupItems/PBX/PBX: line 9: ./pbxctrl-darwin9.0/pbxctrl-darwin9.0-3.0.1.3023: Not a directory

Nov 19 20:08:40 MacBook runner[12006]: postinstall[12013]:

Nov 19 20:08:40 MacBook Installer[12003]: Install failed: The following install step failed: run postinstall script for pbx-mac. Contact the software manufacturer for assistance.

Nov 19 20:08:40 MacBook Installer[12003]: IFDInstallController 857FB0 state = 7

Nov 19 20:08:40 MacBook Installer[12003]: Displaying 'Install Failed' UI.

Nov 19 20:08:40 MacBook Installer[12003]: 'Install Failed' UI displayed message:'The following install step failed: run postinstall script for pbx-mac. Contact the software manufacturer for assistance.'.

Nov 19 20:08:41 MacBook installdb[12010]: done. (0.004u + 0.003s)