jonscool
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Posts posted by jonscool
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Well, the daily email report includes also the outbound calls. They are not marked explicitly as outgoing calls. However by looking at the length of the number it should be easy to have a outbound call identification.
You may also want to take a look at the simple CDR method - http://wiki.pbxnsip.com/index.php/Simple_CDR_Format.
Where is the CDR tool? And is there a place where you can specify what's recorded in the daily emails?
On the agent group there is an option to send the daily CDR report to an email address. Can this be sent to more than one email address and if so what kind of seperater needs to be used to acheive this.
Thanks
Jon
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Hmm. You mean if the eyeBeam has a local calls directory? Not sure about that...
Not exactly; sorry I didn't word it very well. I need to know if Sip pbx daily stats email can include out going calls - if so, how do I enable it OR is there another way of tracking the amount of time spent making out going calls.
Thanks
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Is it possible to track out going calls with eyeBeam; and then log incoming time and duration time?
On a slightly separate note what's the difference between Total duration holding and Total duration talking. I know the clue is probably in the words but the stats I'm getting for these two aspects don't really make a lot of sense.
Any help is very appreciated.
Jon
Tracking out going calls
in General Setup
Posted
Thanks for this level of detail; however I'm having trouble just finding where the CDR is. The only reference I can find is the Wiki one; but in terms of finding the tool, activiating it and using it we're a bit lost.
What are the first steps for practical application of the CDR tool?
Jon