Great Office - Hummig KG
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Posts posted by Great Office - Hummig KG
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I use the 'Buttons' feature in combination with SNOM Phones where i defined two 'park orbit' buttons as 'PARK1' and 'PARK2' function. On every phone the call can be put in these specific Park Orbits just by pressing the button while having the line. On every phone it will be visible if a call is parked in PARK1 or PARK2. By pressing the button the call can be continued on every phone.
This setup works perfect in our relatively small environment.
That's exactly I'd like to set-up buttons on our SNOM Phones with no sucess. I'm able to SEE the calls in the orbit (LED flashing), RETREIVE calls out of the orbit by pressing this button, but not to PARK the calls into the orbit.
The problem is setting up the Button in the SNOM-User-Webinterface:
- If I specify the Park Orbit's Extension using an extension with a phone registered, this phone will ring by pressing the Park Orbit Button
- If I specify the Park Orbit's Extension using an extension with no phone registered the caller gets the message that the extension isn't available right now and gets disconnected
- If I specify the Park Orbit's Extension using a hunt group is the same as above, depending wheter a registered phone is a member of the hunt group or not
Current workaround:
Pressing the transfer Button, dialling *85EXT to put into orbit. Pressing Function Button to retreive the call.
Any Idea to use the same button to put the call into the orbit?
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Many thanks for your reply,
it does not seams to like PBXnSIP so fare...
I am looking for a simple RTP server that I can run locally and have PBX listenning to it something like iTune would be perfect!
We have used this very good software for years on our Panasonic (through Audio Jack). RTP can be set up on the software but wont work at all. We only get some terrible noise. Did anyone had sucess setting up this software with pbxnsip?
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Practically all installations just assign a DID to a FAX. Then there is no need for a fax detection. But it would be interesting to see if we also get the FAX detection working in the auto attendant.
The PBX has a fax CNG tone detection (1100 Hz) - if the PBX detects a FAX tone, it sends the DTMF 'F' to the application. You can use this for example in the auto attendant as a direct destination. But you must perform inband detection in this case, because the FAX tone is usually not part of the RFC 2833.
How to do this? Up to now we didn't had any success receiving a fax on a Fax Machine connected to a Grandstream HandyTone-286. The Auto Attendand recognizes the Fax tone and sends the DTMF "F", but I think there is a problem switching to T.38. I'm searching for a solution one DID is routed directly to the extension (no problem) but setting "Extension is only speaking T.38" seems to be impossible. I can prefer between lots of audio codes but I'm missing the T.38 Codec in the Extension Setup (PBXnSIP). Also, I can enable T.38 Fax on the Grandstream but I cannot set, the Grandstream is ONLY speaking T.38.
There's a nice advice in this thread:
QUOTE(brandywinetech.com @ Jan 30 2008, 09:14 PM) <{POST_SNAPBACK}>
I have found it's more headaches than it's worth trying to save the customer $40 a month for that line could cost you thousands in service calls when you are constantly going back for intermittent issues that are very hard to reproduce and become bothersome
But that isn't easy: Unfortunately I cannot setup PSTN Lines (with seperate fax-numbers), because the fax numbers on the businesscards are DID-Numbers of the Trunk connected to the PBX.
Not even the following Workaround is a solution:
We've just set an external Number on the Fax Extension "when not registered". This is a PSTN Line with a Fax Machine, working well, when called directly. Obviosly the calls forwarded to this numbers are not re-routed but pushed through and parsed through the PBX so the connection is always lost after starting the fax-transmission. I can see the Fax-Sender-ID on the display of the fax machine. Then the connection is lost always. Absolutely no success.
Regards,
Lucas Hummig
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Solved!
After resetting the configuration to factory reset the problem was solved.
I've reconfigured the pbx and did some testing with creating and deleting accounts and extensions and now the problem is solved.
thnx
We had similar problems. Our solution was to encrease the limits in the domain settings. But these settings are quite hidden: Click the "Edit" Button in the Domain List, then edit the Maximum Number of Accounts / Maximum Number of Extensions / Maximum Number of Calls!
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Over 3,900 views hit the Dynamic Service Flag post in Best Practices Forum since first Posted a year ago. There has been a very clear discussion and understanding of the need to have the ability to flip a scheduled flag. It's been 20+ years since I actually used Boolean and State Machine Logic, but isn't this a simple equation.
Manual Flag A (MFA)
Manual Flag B (MFB)
Scheduled Flag A (SFA)
AutoAttendant A (AAA) day
Autoattendant B (AAB) night
If MFA=0 and SFA=0 then AAA processes calls
If MFA=0 and SFA=1 then AAB processes calls
If MFA=0 and MFB=1 and SFA=1 then AAA processes calls
If MFA=1 and SFA=0 then AAB processes calls
If MFA=1 and SFA=1 then AAB Processes calls
Just kidding..... The key is allowing designated extensions to simply flip a FLAG and allow the prescheduled timings to resume processing as occur..........
Just for right understanding: Is the way you are describing a "should work", a "hint for the developers" or a "working solution"? For the last: How to enter the Equation in the service-flag fields?
Best regards,
Lucas Hummig
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It works only if the service flag is in the manual mode
So this means, we have no solution for the request this case was opened? (Time-Scheduled Service-Flag with manual exceptions?)
Could we solve this problem in a way like described below?
Feature described in WIKI: The Night Service in Auto Attendand can be set with two or more Service Flag seperated by space.
Service Flag: A B C D
Destination: a b c d
Based on this, the solution would be, (if we are able to tell that the pbx):
The time scheduled Service-Flag is A in this case
Service Flag B means "forced night service" regardsless state of Service-Flag A (staff leaves exceptionally earlier the office)
Service Flag C means "forced day service" regardless state of Service-Flag A (staff runs extraordinary service in the office)
Service Flag: A "AND NOT" C "OR B" = Night Service
So the Question to the developer is: Can we use any Regular Expression in the "Night-Service" Fields?
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I tried it here. For me it works - of course... However, I was using snom version 7.3.14 and there all SUBSCRIBE messages now show Expires: 0. Needed to change that to 3600, then it was much better.
Just to assure, I'm understand you right:
You are able to set and clear the Service-Flag by phone ALTHOUGH it is in automatic-mode (time-scheduled)?
That does not work on our pbx. Maybe the BLF shows the wrong status, but the Set/Clear Status isn't updated if you're looking at the configuration unless to switch into manual (=non-automatic) mode.
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Hi, FOr now the only way to do it is to record a 1second clip and then go into the file folder on the pbx and overwrite the file with the wav file you want to use for that greeting.
Very good and simple workaround! Thanks a lot!
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Dear Members,
we have the problem exactly described in the Release Notes 3.1 to be fixed:
"Also, when the cell phone was used to place an outbound call, the PBX sometimes presented the Caller-ID of the cell phone, not the extension. The purpose was to hide it. That was fixed, and now users can use their cell phones to place outbound calls and present the caller-ID of the PBX."
If we use the DISA-Feature (Cellphone calls PBX and make external call through the PBX) the Caller-ID of the Cellphone is sent. We tried to set the Extensions-ANI with the PBX's Caller-ID, but this do not prevent to still send the very secret Cellphone-Caller-ID.
Any idea?
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Did you try different options in "Representing the Source" section of this page? These settings are applied on the trunk settings page.
We always get the CLIP of the caller passed through to the cellphone "out-of-the-box". No special settings were necessary in our pbxnsip configuration. We use SIP-Trunk from QSC (Germany). If you have ISDN you have to order the special feature "CLIP no screening" which is available from Deutsche Telekom (No. 1. Network provider in Germany). They charge you around 5 EUR per ISDN-Line. Whith that option you can send every CLIP out of the trunk. Of course you can abuse this feature e. g. for hacking cellphone mailboxes without entering a pin or make junk-calls with 0900-payphone numbers and hope, someone hits the "call-back" button without checking, which expensive service is dialled...
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Hmm. What if we just introduce a setting that says "maximum number of connected calls" in a agent group? In the above example, set it to "1" and then that poor guy who is on duty can work without phones ringing around him.
Exactly! That's the way I would resolve this problems with some traditional PBX's (Panasonic, AGFEO). Does anybody know if this is on a feature-list for future releases?
Regards
Lucas Hummig
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TFTP is UDP, telnet is TCP. Check out "netstat" from the command line to see what ports the PBX uses.
Thank you so much. Netstats lists different ports, but nothing about the TFTP-Port 69... The "NTP-Port" below (in the System Administration) is empty and not described in the WIKI at the Port Setup. Does this cause the problem?
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Dear Members,
how to upload soundfiles instead of recording them through phone? This can be easily done for Auto Attendands (Tab "IVR"), but obviously not for the up to 10 different messages for the waiting queues. Any workaround?
Regards,
Lucas Hummig
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If I want to change the service Flage outside of my office with a non-SIP Phone (Cell Phone, Public Phone) I only can dial the extension and toggle the Service Flag.
Disadvantage: I have to recognize, which beep I have heard and if the beep means "Set" or "Clear". In addition, I do not know, if I call the service-flag-extension to set or clear it's state unless I have just called it before and got the beep.
Best solution would be (example): Service Flag gets two extensions: One for "Switch to Set", one for "Switch to Clear". If I want to set the Flag, I just cal the "Set"-Extension, regardless if the Flag was "Set" already of in "Clear" Condition. With this option I can use speed-dialling on my mobile-phone. Just dial Speed Dial No. 1 for Set and Speed Dial No. 2 for Clear.
Possibly a new feature or can this be solved similar with the current version?
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I want it automatic normally...but (as an exception) one day you get in early or late and you want to toggle it manually for some reason.
At pbxnsip training i heard you just dial the extension, but that doesn't change its status for me.
tx
matt
Exactly. Found the same. You get the two different beep when dialling the extension, and think the flag is toggled, but the state doesn't change. During a pbxnsip-training I got informed that this isn't possible, although this is a must-have feature. Either manual mode or automatic mode with no possibility for exceptions... sorry.
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PBX uses port is 69 as the default TFTP port. But if you have changed it 65, then you need to restart the PBX service.
Thanks for the fast reply. Sorry, this was a type-mismatch. I didn't changed the port 69, but have restarted the PBX service several times, but still no answer on telnet 69.
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Customer's Requirement:
If one of the Member of a Hunt Group is busy, the Hunt Group should be busy.
Situation:
Small company. Only one staff at the moment available, walking around the business area. On external calls, some extensions should ring (office, warehouse ...). This is done with setting up an agent group forwarding the call to a hunt group (not all extensions are ringing immediately, but in different stages). If a call is answered and a second call comes in, hunt group should be busy until the first call is finished and (this) next call is forwarded out of the agent group queue to the hunt group. If the hunt group wouldn't get busy in this situation, 2nd caller would ring on all the other remaining phones and could get the impression no one is available, because no one answers the ringing phone. Even if I set "caller gets MOH until call is answered" the staff gets crazy if all the other phones are ringing while talking.
Insufficient solutions:
Registering all these phones on the same extension. Problem: All extensions would ring immediately at the same time (warehouse phones should ring delayed, so in normal situation office staff pics the call first before they begin to ring).
Best regards,
Lucas Hummig
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Dear Members,
if I want to check if some service is running, I usually run telnet on the appropriate port (e. g. Webservice = 80, SMTP = 25 ...). I wonder, if TFTP is active on our server, because there is no response on Port 65 on the Server PBXnSIP is installed. Of course, the Port for TFTP is set to 65 in the setup.
Question: Should I get any response, e. g. blank screen, when running "telnet localhost 65" (on the local machine, pbxnsip is installed) or what else does mean TFTP runs on port 65?
Remark: I also get no response, on "telnet IP-of-the-Server 65"...
Regards,
Lucas Hummig
Call record using snom phones
in Mailbox
Posted
Where to find this option (treat recordings as voicemail-messages -> send them also as eMail-Attachment). Reording works -> They are available at the Extensions User-Webinterface, but not sended as eMail. Every other eMails are sent by the PBX so the issue isn't a problem sending eMails at all.
Did you mean the "General Setup / eMail / Sending eMails / Notification about new recordings"-Option. This is set, but still no Mails with recordings are sent.
Regards,
Lucas