[snomONE UC Client]

Sure. Once all the functionality is there for the AC (and installs on all kinds of Windows OS), we can start stripping it down e.g. into a call center agent edition. The last build for the AC that I saw was quite promising; you can see the status of extensions and also ACD. Not sure how far we are with hte display of the queue details, but that step is not that difficult any more.

 

Excellent. Essentially they have office managers for each department, with each department having at least one agent queue. They want the manager to be able to watch their respective queue(s) and be able to keep track of their call flow in real time from their desktop.

 

Any idea of a timeline for that additional functionality? No pressure.

[snomONE UC Client]

Are there any plans to add the Agent Queues? This one client of ours has five snom one Plus PBXs and is not really interested in workarounds. They point to other PBXs, even 3CX that have client/soft phones standard.

[snomONE UC Client]

Our client wants a much more simplistic way to view calls. Their users are "technologically limited" and giving them access to all of their user settings is not a good idea.

[snomONE UC Client]

How long until you add Agent Groups? We have a client that is in desperate need since the old web browser console view isn't available any more.