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andrewgroup

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Posts posted by andrewgroup

  1. Service Flag (day/night) Should I be able to manual toggle from extension?

    in Auto Attendant Setup

    Posted

    Over 3,900 views hit the Dynamic Service Flag post in Best Practices Forum since first Posted a year ago. There has been a very clear discussion and understanding of the need to have the ability to flip a scheduled flag. It's been 20+ years since I actually used Boolean and State Machine Logic, but isn't this a simple equation.

     

    Manual Flag A (MFA)

    Manual Flag B (MFB)

    Scheduled Flag A (SFA)

    AutoAttendant A (AAA) day

    Autoattendant B (AAB) night

     

    If MFA=0 and SFA=0 then AAA processes calls

    If MFA=0 and SFA=1 then AAB processes calls

    If MFA=0 and MFB=1 and SFA=1 then AAA processes calls

    If MFA=1 and SFA=0 then AAB processes calls

    If MFA=1 and SFA=1 then AAB Processes calls

     

    Just kidding..... The key is allowing designated extensions to simply flip a FLAG and allow the prescheduled timings to resume processing as occur..........

  2. Default Dial Plans needed

    in Embedded

    Posted

    Here is an old telecom trick. Instead of dialling *67 dial 1167 it may work for you.

    1167 is the Dial Pulse equivelent to DTMF *67.

    It was used for those that did not have Touch Tone (DTMF) dials long long long ago.

    Bill H

     

    We are primarily using connections from ITSP that install a Local IAD Either a Cisco 2431FX8 or an ADTRAN Total Access 908..These have a 66 Block and the analog ports from these IAD's don't support the older centrex codes.The carriers in question will soon be offering true SIP trunks and will covert these clients to SIP. We have an 8 year history with NUVOX - the Old Gabriel Communications.

     

    They officially endorse SHORTEL, AVAYA, and a TRIXBOX install and we are pushing them as HARD as possible to allow us to ship them a PBXnSIP box for internal testing and approval on their list.......

     

    We got a paid support call and will gladly share the results....

     

    Cheers,

  3. Default Dial Plans needed

    in Embedded

    Posted

    I generally let customers know up fron in my sales discovery.

     

    "Life is a continuous humiliation of our pretensions." As you are well aware - if you told a client everything something doesn't do, we'd never make a sale, and I'm 90% sure whatever they would buy in our place, would have more limitations. I see more hours in or future..... Cheers

  4. Service Flag (day/night) Should I be able to manual toggle from extension?

    in Auto Attendant Setup

    Posted

    http://forum.pbxnsip.com/index.php?showtopic=665

     

    been asking for this for over 1 year. Every small office PBX for the last 20+ years had a NIGHT button GREEN/RED for this fuction.

     

    I see several posts with dual service flags manual preceeding the auto....

     

    Everythings a work-around....

     

    Keep asking and perhaps V4.0 might have a direct solution to a old issue...

     

    Cheers,

  6. Default Dial Plans needed

    in Embedded

    Posted

    After several posts and 10 man hours, we have yet to get a dial plan that can send *67 (Cancel Caller ID" to the analog lines attached to the CS410... What would be better if you could assign a DIAL plan to the FEATURE CODE *67 so that the WIKI manuals match the capabilities.

     

    With these smaller installations, we are finding that we are once again becoming an engineering company vs. being a sales - support organization. Having proven dial plan solutions for the typical U.S. installation will go a long why towards moving more products and benefiting all users.

     

    For the Turnkey small business soutions, CS410's should come with a whole set of common Dial Plans. Wouldn't it be great if a ";" or something could be at the front of the dialplans to disable them allowing them to be commented out but still available..

     

    Cheers, and still struggling to get *67 out the gateway..

  7. Changing all those Global Parameters made Easy

    in General Setup

    Posted

    I've attached a WORD document that contains a listing of what I think are the current set of Global parameters within the PBX.XML file....

     

    Keep this file handy as a reference guide and a quick cut and paste when you need to flip a setting.....

     

    The plan is to break this file up and a denote on what setup page the setting may be accessible from also, but I'm not there yet.

     

    Enjoy

  10. 6 Minute Sample margins of error

    in General Setup

    Posted

    This call log comes from a CS410 with 4 ANALOG lines and two active users. Also attached is the performance call graph. It's not possible that this system could make 6 calls. Is this a sampling error? No big Deal as we don't use or promote this as a useful graph, but knowing this exist might lead in subtle improvements..

     

    2/12/2009 15:52 USER1 (41) 13175321615 0:51

    2/12/2009 16:02 Conf Room (43) 555533677 0:52

    2/12/2009 16:03 PROP (3456743640) USER1 (41) 00:07 M

    2/12/2009 16:05 BOISE,O (7676778887) USER2 (42) 2:55

    2/12/2009 16:16 Conf Room (43) 66666676105 12:44

    2/12/2009 16:35 COMPANY1 (1234566200) USER1 (41) 00:07 M

    2/12/2009 16:35 COMPANY1 (1234566200) USER2 (42) 00:04 M

    2/12/2009 17:05 CITY,OH (6565431783) USER1 (41) 00:15 M

  12. *67 caller ID blocking on POTS lines

    in Dial Plan Setup

    Posted

    Setting BLOCK CALLER ID only works on SIP trunks. When Using an ANALOG gateway we need to dial *67 pause and then the dialed number to BLOCK the caller ID on this outbound call.

     

    What Methods have been created to Block POTS line Caller_ID on am FSO gateway?

     

    Would this be best to craft as a dial plan?

     

    Based on http://wiki.pbxnsip.com/index.php/Dial_Plan

     

    would the following suffice?

     

    \*([0-9]*) replacement is *\1

  13. CS410 unresponsive

    in Embedded

    Posted

    I've seen many posts with similar symptoms reported on CS410's and we have deployed more than a few over the last year or so and have never experienced any of these issues. Lucky perhaps, but here is how we have avoided these troubles.

     

    1. We exclusively use SMART MANAGED SWITCHES and we take full advantage of all 802.1PQ tools and weighted Queues, and SNMP remote management.

    2. We NEVER.. (Seldom) .....use a NATTED FIREWALL ahead of a CS410 or any PBX. When forced to do so for one REASON only.. The client has a SINGLE IP address. We specifically use an Intertex IX series router with SIP detection. We are presently reviewing an alternative for 1 reason only. Intertex does not support SNMP access or TRAPS.

    3. ROUTERS FIREWALL ETC that have PNP autoconfigs enabled like residential LINKSYS, DLINK ETC gave a previous poster 3 weeks of really crappy performance.

    4. DON'T Log anything unless it's in the act of diagnosing or Tweaking a feature.

    5. USE SNMP wherever possible to gauge performance.

    6. USE PBXnSIP PNP with all deployments

    7. Know (Don't Assume) anything about the configuration of the analog lines by the telco provider and have the tools to verify the POTS lines are you hope they are. We see more and more POTS coming from IAD's and the config options for disconnect detections, ring volts and tones are many. REMEMBER the CS410 has a seperate 4 PORT ANALOG gateway in much the same way you would use an audiocode mp114 or other gateway.

  14. Cell Phone Schedule

    in Service Flags

    Posted

    First thought is, 24 extensions 10 thru 34 with service flags 50 thru 74 1 for each hour of the day, calls are redirected to cells based on the assigned call flags. Sounds like a maintenance nightmare after the installation to manage cell phone entrys. Perhaps a simple ACCESS web page that can SOAP update the cell phone numbers... Just a first thought...

  15. Visio type org ACD page

    in Product/Site Comments

    Posted

    MichaelW,

    A visio style overview would be great best would be drag-n-drop visual call flow programming. -Isaac

     

    We use "Clear Process" to create Call Flow Diagrams. Clients can review and sign off on the overall design and making changes is a SNAP via Drag-n-drop or text Scripting.. Once Approved - Changes cost $$

  20. SRTP

    in General Setup

    Posted

    If you are using TLS (which is the default) then you automatically get SRTP. Check if you see a "crypto" header in the INVITE/SDP.

     

    To further strengthen security only use switch technology supporting port security and the SRTP topic parallels one of the 10 rules of IT system security, "Your system is only secure as the people you trust."

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