davidav

I set it up again same as your example and same result, ie. does not divert to voicemail. I have attached a screenshot of the Hunt Group setup. Following is logfile extract. [1] 2010/07/28 08:01:09: UDP: TOS could not be set [1] 2010/07/28 08:01:09: Last message repeated 2 times [5] 2010/07/28 08:01:09: Identify trunk (line match) 2 [7] 2010/07/28 08:01:09: Set packet length to 20 [6] 2010/07/28 08:01:09: Sending RTP for call-F18C78FA-507C-2D10-0D14-1B352@58.96.1.1#88b1ff4703 to 58.96.1.2:55110 [5] 2010/07/28 08:01:09: Domain trunk Silvereye VOIP@server.silvereye.local sends call to 72 in domain server.silvereye.local [7] 2010/07/28 08:01:09: Hunt Group 72: Moving to next stage [7] 2010/07/28 08:01:09: Set packet length to 20 [6] 2010/07/28 08:01:09: Send codec pcmu/8000 [7] 2010/07/28 08:01:09: Hunt group 72 started 3 calls [1] 2010/07/28 08:01:09: UDP: TOS could not be set [1] 2010/07/28 08:01:39: Last message repeated 6 times [7] 2010/07/28 08:01:39: Hunt Group 72: Moving to next stage [7] 2010/07/28 08:01:39: Hunt group 72 started 0 calls [7] 2010/07/28 08:01:39: Hunt Group 72: Moving to next stage [7] 2010/07/28 08:01:39: Hunt group 72 started 0 calls [7] 2010/07/28 08:01:39: Hunt Group 72: Moving to next stage [1] 2010/07/28 08:01:39: UDP: TOS could not be set [1] 2010/07/28 08:01:39: Last message repeated 2 times [7] 2010/07/28 08:01:39: Call b6c25adb@pbx#1373951105: Clear last INVITE [5] 2010/07/28 08:01:39: INVITE Response 487 Request Terminated: Terminate b6c25adb@pbx [7] 2010/07/28 08:01:39: Call a81a50fd@pbx#1854196564: Clear last INVITE [5] 2010/07/28 08:01:39: INVITE Response 487 Request Terminated: Terminate a81a50fd@pbx [7] 2010/07/28 08:01:39: Call 8a818820@pbx#905683506: Clear last INVITE [5] 2010/07/28 08:01:39: INVITE Response 487 Request Terminated: Terminate 8a818820@pbx [6] 2010/07/28 08:01:39: Send codec pcmu/8000 [7] 2010/07/28 08:01:39: Call b94e448a@pbx#1776389491: Clear last INVITE [5] 2010/07/28 08:01:39: INVITE Response 487 Request Terminated: Terminate b94e448a@pbx [5] 2010/07/28 08:01:42: SMTP mail.silvereye.com.au: Alert(1, 0)

version - 4.0.1.3499 (Darwin), running on Mac OS X Server v10.6.4 current settings of Hunt Group attached. I have also tried quite a few other combinations, including: - Duration set to 30 (same as global default for time to voicemail) - Final Stage set to 20 which was an extension I tried setting up purely to receive voicemail, with its Time until mailbox picks up set to 1 or 2 secs (I don't want customer to have to wait another 30 secs before getting to voicemail) - Final Stage set to 10 - preferred option was it going to voicemail on one of the extensions in the Hunt Group but the Admin Guide does say it will only ring an extension once in Hunt Group sequence so I guess this won't work - same as previous 2 but using Stage 2 Extensions instead of Final Stage I have also attached screen snap of the settings for the Trunk which the incoming calls come in on.

The manual says that you have a hunt group which ends up going to voicemail but I cannot get this to work. All we want is to have 3 extensions ring together and then if none of them are answered within 30 seconds, for the call to go to voicemail. I have tried setting the call to go to the voicemail of one of the extensions in the Hunt Group and I've also tried creating an extra extension with voicemail for the sole purpose of acting as the shared mailbox. But whatever I try, the phone rings for 30 seconds, then the call drops out. If I set the trunk back to calling straight through to one of the extensions - no problems - rings for 30 seconds, then goes to voicemail. What am I doing wrong? BTW, the only reason I'm doing this is because you can't set office hours up for an individual extension - otherwise I could simply set all three phones to ring on the same extension.