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mybusinessvoice

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Posts posted by mybusinessvoice

  1. auto service flag

    in Service Flags

    Posted

    Thanks but I think you misunderstood, what the customer would like is

     

     

    1. during the weekdays monday-friday 9:00am-5:00pm hit a hunt group

    2. monday-friday 5:00pm-8:59am hit an AA

     

    Saturday-Sunday 9:00-5:00P New hunt group

    Saturday-Sunday 5:00pm-8:59am hit an AA

     

    This needs to happen automatically every week

     

    thanks

  2. auto service flag

    in Service Flags

    Posted

    Hi,

     

    I have a customer that would like a automatic service flag setup as the following

     

     

    monday-friday 9.00am-5.00pm call the hunt group after hours forward to a AA (Easy i can do that)

     

    Saturday-sunday only, forward to a differnet hunt group then finish to a voicemail box

     

    please help

  7. Incoming CDR

    in CDR

    Posted

    Hi

     

    I have a problem with the CDR output to my 3 party accounting software

     

     

    The main problem is that there are a lot of duplicate records for all calls (from SIP_FROM and SIP_TO numbers).

     

    For example: for outgoing calls there will be 2 records reported, 1) the outgoing call 2) the incoming record. Why is the second record in the data?.

     

    However the problem also occurs for incoming calls. Call Reporting software cannot combine the incoming calls to report each call as one, we see multiple records for incoming calls and throws out the totals. The reason for this is that there is no unique identifier for the calls, therefore linking the records, sometimes they get reported as incoming sometimes as outgoing even though the numbers report clearly indicate that it should be incoming. One thing we have noticed is that the number 6129683xxxx is the clients main number, so calls where there SIP_TO number is this number and the SIP_FROM number is not an extension should be an incoming call.

     

    The PBX CDR String $10i,$v,$m,$f,$t,$3F,$3T,$x,$y,$R,$r,$4C,$4A,$4E,$4W,$4w,$3e,$o,$10c,$4d,$4s,$6M

  9. CMC

    in CDR

    Posted

    I know it is possible to setup CMC codes in the address book but thats not my question can you please answer my question

     

    1. setting up a CMC table for outgoing calls

    2. setting up a CMC button on the handset to capture a incoming call

     

    Thanks

    Leigh

  11. CMC

    in CDR

    Posted

    Hi,

     

    I have setup my Snomone with CMC codes which records the outgoing CMC codes no problem but how do I record a CMC codes to a incoming call I have 720 handsets and i tried to setup a CMC button but i dont get that option in the handset please help

     

    Also my customer has asked if there is a way of setting up a table off CMC codes in the system and if a staff member enters the wrong CMC codes (outside the table) the system will reject the call? as they are worried about staff entering wrong CMC codes

     

     

    Thanks

  12. SoHo Upgrade

    in Linux-related Topics

    Posted

    The update button on the soho doesnt work, i see you have explained it to someone on the forum how to update the soho but i dont understand can you please explain it step by step

     

     

    It would be much easier if we can simply update the soho as we update the snom phones

     

    thanks

     

    this is my error

     

    Ign http://security.debian.org lenny/updates Release.gpg

    Ign http://security.debian.org lenny/updates Release

    Ign http://security.debian.org lenny/updates/main Packages/DiffIndex

    Ign http://security.debian.org lenny/updates/contrib Packages/DiffIndex

    Ign http://security.debian.org lenny/updates/non-free Packages/DiffIndex

    Ign http://security.debian.org lenny/updates/main Packages

    Ign http://security.debian.org lenny/updates/contrib Packages

    Ign http://security.debian.org lenny/updates/non-free Packages

    Err http://security.debian.org lenny/updates/main Packages

    404 Not Found [iP: 150.203.164.38 80]

    Get:1 http://provisioning.snomone.com snomone Release.gpg [197B]

    Err http://security.debian.org lenny/updates/contrib Packages

    404 Not Found [iP: 150.203.164.38 80]

    Err http://security.debian.org lenny/updates/non-free Packages

    404 Not Found [iP: 150.203.164.38 80]

    Hit http://provisioning.snomone.com snomone Release

    Err http://provisioning.snomone.com snomone Release

     

    Get:2 http://provisioning.snomone.com snomone Release [2006B]

    Ign http://provisioning.snomone.com snomone Release

    Ign http://provisioning.snomone.com snomone/soho Packages/DiffIndex

    Hit http://provisioning.snomone.com snomone/soho Packages

    Ign http://ftp.us.debian.org lenny Release.gpg

    Ign http://ftp.us.debian.org lenny Release

    Ign http://ftp.us.debian.org lenny/main Packages/DiffIndex

    Ign http://ftp.us.debian.org lenny/contrib Packages/DiffIndex

    Ign http://ftp.us.debian.org lenny/non-free Packages/DiffIndex

    Ign http://ftp.us.debian.org lenny/main Packages

    Ign http://ftp.us.debian.org lenny/contrib Packages

    Ign http://ftp.us.debian.org lenny/non-free Packages

    Err http://ftp.us.debian.org lenny/main Packages

    404 Not Found [iP: 199.6.12.70 80]

    Err http://ftp.us.debian.org lenny/contrib Packages

    404 Not Found [iP: 199.6.12.70 80]

    Err http://ftp.us.debian.org lenny/non-free Packages

    404 Not Found [iP: 199.6.12.70 80]

    Hit http://http.us.debian.org stable Release.gpg

    Hit http://http.us.debian.org stable Release

    Ign http://http.us.debian.org stable/main Packages/DiffIndex

    Ign http://http.us.debian.org stable/contrib Packages/DiffIndex

    Ign http://http.us.debian.org stable/non-free Packages/DiffIndex

    Hit http://http.us.debian.org stable/main Packages

    Hit http://http.us.debian.org stable/contrib Packages

    Hit http://http.us.debian.org stable/non-free Packages

    Fetched 2203B in 16s (135B/s)

    W: GPG error: http://provisioning.snomone.com snomone Release: The following signatures were invalid: KEYEXPIRED 1321749827 KEYEXPIRED 1321749827 KEYEXPIRED 1321749827

    W: Failed to fetch http://security.debian.org/dists/lenny/updates/main/binary-armel/Packages 404 Not Found [iP: 150.203.164.38 80]

     

    W: Failed to fetch http://security.debian.org/dists/lenny/updates/contrib/binary-armel/Packages 404 Not Found [iP: 150.203.164.38 80]

     

    W: Failed to fetch http://security.debian.org/dists/lenny/updates/non-free/binary-armel/Packages 404 Not Found [iP: 150.203.164.38 80]

     

    W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/main/binary-armel/Packages 404 Not Found [iP: 199.6.12.70 80]

     

    W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/contrib/binary-armel/Packages 404 Not Found [iP: 199.6.12.70 80]

     

    W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/non-free/binary-armel/Packages 404 Not Found [iP: 199.6.12.70 80]

     

    E: Some index files failed to download, they have been ignored, or old ones used instead.

     

    Upgrading Packages:

    Reading package lists...

    Building dependency tree...

    Reading state information...

    The following extra packages will be installed:

    snomone-sh-audio-en snomone-sh-audio-it snomone-sh-main

    The following packages will be upgraded:

    snomone-sh-audio-en snomone-sh-audio-it snomone-sh-core snomone-sh-main

    4 upgraded, 0 newly installed, 0 to remove and 260 not upgraded.

    Need to get 22.0MB/32.4MB of archives.

    After this operation, 0B of additional disk space will be used.

    WARNING: The following packages cannot be authenticated!

    snomone-sh-main snomone-sh-audio-en snomone-sh-audio-it snomone-sh-core

    Get:1 http://provisioning.snomone.com snomone/soho snomone-sh-main 1.1.42-2011-4.5.0.1030 [6377kB]

    Get:2 http://provisioning.snomone.com snomone/soho snomone-sh-audio-it 1.2 [15.7MB]

    Get:3 http://provisioning.snomone.com snomone/soho snomone-sh-core 2.6.17 [870B]

    Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-main_1.1.42-2011-4.5.0.1030_armel.deb Size mismatch

    Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-audio-it_1.2_armel.deb Size mismatch

    Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-core_2.6.17_armel.deb Size mismatch

    Fetched 878B in 2s (341B/s)

    E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?

  13. Intercom on Speaker

    in Extension Setup

    Posted

    there is no drop down on the button profile on the Snomone pbx only on the snom phone

     

    I still need BLF monitoring if i change the snom phone to intercom i will loose this feature

     

     

    a perfect solution would be if i could dial the exetenion number allow the extension to ring then dial *90 to engage the speaker function

     

     

    thanks

  14. 30 day licence

    in Product/Site Comments

    Posted

    Hi

     

    Can snom offer a 30 day blue licence has one of my customers old nec system broke down and I was unable to install a system that day to replace the nec so I lost the job

     

    Also this will help with cashflow in a small business

     

    Thanks

    Leigh

  17. Intercom on Speaker

    in Extension Setup

    Posted

    I have removed a NEC system and replaced it with a Snomone system and the nec had a feature that the customer needs

     

    if reception intercoms an internal extension the phone will ring (default), the customer would like the phone to page the one internal extension but also have two way audio with the internal extension because the staff are not always at their desks and its easier to shout out to them

     

    Thanks

  18. SnomOne Blue problems

    in General Setup

    Posted

    Hi

     

    I have installed Snomone Blue (firmware 2011-4.5.0.1050 Coma Berenicids) (Win32) on a pc in my customers office and I have a few problems

     

    1. When a call is transferred to a internal extension and someone pages at the same time the transferred call is connected to the person making the internal page

    2. Sometimes not all the time the extensions are experiencing one way audio on external calls (I have the router in DMZ mode)

     

    all the phone are 720's on firmware 8.7.3.7

     

    thanks

  19. Hosted Setup

    in General Setup

    Posted

    This is probably a problem with certain firmware versions of the phones. The TLS implementation is not all the same for the various models because of the different memory size, maybe you see a pattern with the models. I guess you have them all on 8.4 firmware versions?

     

    That could be another problem, although I know that there are installations with more than 30 connections on Windows:

     

     

    I have window 7 pro not windows Server 2008 Foundation which is limited to 30 connections, all of my snom phones are using firmware version 8.4.32 because i had problems with transfering on verison 8.4.35 (extensions were droping the call on transfer)

     

    Also the transport layer i'm using is UDP

     

    thanks

    Leigh

  20. Hosted Setup

    in General Setup

    Posted

    Hi,

     

    i have a hosted setup Snomone is on a windows 7 machine with all the necessary ports open and i have PNP the snom phones, all works good except through out the day exetensions lose registation and come back after 10-15mins(only a few on each domain lose registation not all of them)

     

    what would be causing this problem?

     

    Thanks

    leigh

  21. Anonymous Calls Drop out

    in Call Treatment

    Posted

    Hi

     

    I have a problem only with anonymous calls calling into the system e.g. when a anonymous call enters the system we can answer no problem but when i try and hold park or transfer the call it drops out disconnects the call

     

    If the caller has their number displayed i have not problem with any funtion

     

    please help

     

    Thanks

    leigh

  22. String

    in CDR

    Posted

    Hi,

     

    Can someone please help with a CDR string, what do i need to capsure the following details

     

    called number by extension and what time the call was made

    incoming calls and what extension answered

    capsure CMC

    missed calls

     

     

    Thanks

    leigh

  25. SPA3012

    in Gateways

    Posted

    Hi,

     

    I'm trying to connect a linksys Spa3102 as a PSTN gateway for incoming and outgoing calls on snomone, i found a post on this and i followed it step by step with no luck.

     

    Does anybody have some screen shots for me to follow, this is the error message in the PBX (501 Not Implemented (Registration failed, retry after 60 seconds)

     

    Thanks

    leigh

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