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katerina

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Posts posted by katerina

  2. White Noise on pressing Line Button

    in Extension Setup

    Posted

    Hello Martyn,

     

    I am not sure but I think I know what you mean. snom ONE plays some conform noise on external outgoing calls using the file noise.wav, you can see it in the snom ONE log:

     

    [8] 2012/09/21 18:16:00:Play audio_moh/noise.wav, caching true

     

    I could remove the noise by deleting - or renaming - the file noise.wav from the audio_moh directory (which you can find in the snom ONE working directory (http://wiki.snomone.com/index.php?title=Where_is_the_snomONE_working_directory%3F ) . Make sure you restart snom ONE after you do this, and after this the noise should be gone.

  4. White Noise on pressing Line Button

    in Extension Setup

    Posted

    Try also to change from user mode to admin mode in the template provisioning file from Web Page Control (Phone Pnp -> snom_3xx_phone.xml) by changing line:

     

    <admin_mode perm="">off</admin_mode>

    to

    <admin_mode perm="">on</admin_mode

     

    And then reboot the phone.

     

    After you do this, if the phone is still in admin mode then there must be something wrong with your provisioning because the phone is not taking the settings correctly from snom ONE.

  6. White Noise on pressing Line Button

    in Extension Setup

    Posted

    But does the password work? (does it get you in the advanced menu?)

    It is normal to be presented with the box because the phone is provisioned in user mode for security reasons. To access advanced settings you must first enter the password. You can however change from user mode to admin mode in the template provisioning file from Web Page Control (Phone Pnp -> snom_3xx_phone.xml) by changing line:

    <admin_mode perm="">off</admin_mode>

    to

    <admin_mode perm="">on</admin_mode>

  8. No CallerID update on attended transfer

    in Call Treatment

    Posted

    Afaik there was one more case that needed to be fixed on the phone firmware: bug ID SCPP-4186: "If <prioritise_pbx_number_lookup> is off and the initial caller ID is found in LDAP, the phone no longer updates caller ID as in rfc4916". This was fixed and the fix will be included in the next firmware release for the snom phones (planned this month). Until then, please also change the line in the PnP template:

    <prioritise_pbx_number_lookup>off</prioritise_pbx_number_lookup>

    to

    <prioritise_pbx_number_lookup>on</prioritise_pbx_number_lookup>

  15. trunk redirection / assume that call comes from user

    in Trunk Setup

    Posted

    Vance, what I could reproduce was also with a call that comes in on a trunk and gets sent out to another trunk, as I read your trace I really think we are talking about the same issue. In your trace the PBX is also trying to play "Press 1 to dial a number" (aa_call_number.wav) but you just have an older version of the audio files and the wav file is missing that's why you don't hear anything:

     

    [8] 2012/07/12 23:29:56: Play audio_en/aa_call_number.wav, caching false

    [8] 2012/07/12 23:29:56: call port 2: state code from 200 to 200

    [6] 2012/07/12 23:29:56: Could not read file audio_en\aa_call_number.wav (error code ERROR_FILE_NOT_FOUND)

  21. Erweiterte Einstellungen für PnP z.B. Klingeltöne

    in German

    Posted

    Für internal und external, bitte versuchen Sie in ringtones.xml die "tone name="internal"" und "tone name="external"" editieren damit die wie folgendes aussehen:

     

    <tone name="internal" type="internal">

    <vendor><http://127.0.0.1/Ringer1></vendor>

    </tone>

    <tone name="external" type="external">

    <vendor><http://127.0.0.1/Ringer2></vendor>

    </tone>

     

    Ich verstehe noch nicht genau wann Sie Klingel 3 benutzen möchten .

  23. 870 with 8.7.3.7 display info

    in General Setup

    Posted

    Hi Nathan,

     

    This text appears on the display so that you are informed that a secure call is made (SRTP => secure voice, TLS => secure SIP) . I understand that this text is annoying to you and thus I added a request to change it (internal ID SCPP-3335, will appaer in release notes when fixed). You could disable TLS but this would make your calls insecure: http://wiki.snomone.com/index.php?title=How_to_deactivate_TLS . If your phones are within LAN this is not such a bug problem though.

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