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About lakelandnetworks

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  1. Deleting the re-adding the phone within the snomONE Plus administration interface resolved the issue. But unfortunately, I believe this also erase the existing messages for the extension. How would we do this without losing an extensions messages? One of our client has 50+ messages (thankfully this didn't happen to hers), and I would hate to have this done with hers.
  2. Also... I can't remove the folder under "/usr/local/snomONE/generated/hvcoc.company.com" for the extension because it's owned by root: [superadmin@snomONE hvcoc.company.com]$ ls -la total 64 drwxr-xr-t 16 root root 4096 Jun 10 22:06 . drwxrwxrwx 3 root root 4096 Apr 16 2013 .. drwxr-xr-t 2 root root 4096 Mar 23 06:36 21 drwxr-xr-t 2 root root 4096 Mar 22 19:02 22 drwxr-xr-t 2 root root 4096 Jan 6 17:19 23 drwxr-xr-t 2 root root 4096 Nov 18 2013 28 drwxr-xr-t 2 root root 4096 Jun 11 2014 30 drwxr-xr-t 2 root root 4096 Jun 11 2014 31 drwxr-xr-t 2 root root 4096 Mar 23 02:40 32 drwxr-xr-t 2 root root 4096 Feb 21 18:54 33 drwxr-xr-t 2 root root 4096 Feb 21 18:55 34 drwxr-xr-t 2 root root 4096 Feb 21 19:26 35 drwxr-xr-t 2 root root 4096 Apr 14 19:31 36 drwxr-xr-t 2 root root 4096 Jun 10 22:43 38 drwxr-xr-t 2 root root 4096 Jun 10 22:06 39 drwxr-xr-t 2 root root 4096 Apr 16 2013 40 Since the root password is secret, sudoers isn't setup to allow "rm", how else would I remove it?
  3. Should I delete the extension in the snomOne Interface? Here is the generated xml file: [superadmin@snomONE hvcoc.company.com]$ cat 30/snom_720_phone-0004137036C0.xml <?xml version="1.0" encoding="utf-8"?> <phone-settings> <user_active idx="1" perm="RW">on</user_active> <using_server_managed_dnd idx="1" perm="RW">on</using_server_managed_dnd> <user_realname idx="1" perm="RW">Jennifer Monpetit</user_realname> <user_idle_text idx="1" perm="RW">30: Jennifer Monpetit</user_idle_text> <user_name idx="1" perm="RW">30</user_name> <user_pname idx="1" perm="RW">30</user_pname> <user_host idx="1" perm="RW">hvcoc.company.com</user_host> <user_pass idx="1" perm="RW">123456</user_pass> <user_mailbox idx="1" perm="RW">30</user_mailbox> <user_srtp idx="1" perm="RW">on</user_srtp> <user_auth_tag idx="1" perm="RW">on</user_auth_tag> <user_symmetrical_rtp idx="1" perm="R">off</user_symmetrical_rtp> <user_auto_connect idx="1" perm="RW">off</user_auto_connect> <user_descr_contact idx="1" perm="RW">off</user_descr_contact> <user_xml_screen_url idx="1" perm="RW"></user_xml_screen_url> <user_proxy_require idx="1" perm="RW">buttons-snom720</user_proxy_require> <user_outbound idx="1" perm="RW">sip:;transport=tls</user_outbound> <user_dp_str idx="1" perm="RW"></user_dp_str> <codec1_name idx="1" perm="RW">9</codec1_name> <codec2_name idx="1" perm="RW">0</codec2_name> <codec3_name idx="1" perm="RW">8</codec3_name> <codec4_name idx="1" perm="RW">2</codec4_name> <codec5_name idx="1" perm="RW">3</codec5_name> <codec6_name idx="1" perm="RW">18</codec6_name> <codec7_name idx="1" perm="RW">4</codec7_name> <codec_size idx="1" perm="RW">20</codec_size> <stun_server idx="1" perm="R"></stun_server> <user_dtmf_info idx="1" perm="R">off</user_dtmf_info> <user_server_type idx="1" perm="R">pbxnsip</user_server_type> <user_subscription_expiry idx="1" perm="R">3600</user_subscription_expiry> <stun_binding_interval idx="1" perm="R"></stun_binding_interval> <user_dynamic_payload idx="1" perm="R">off</user_dynamic_payload> <record_missed_calls idx="1" perm="RW">on</record_missed_calls> <timezone perm="RW">USA</timezone> <dnd_on_code perm="RW">*78</dnd_on_code> <dnd_off_code perm="RW">*79</dnd_off_code> <utc_offset perm="RW">-18000</utc_offset> <dst perm="RW">3600 3.2.7 2:0:0 11.1.7 2:0:0</dst> <http_user perm="RW">admin</http_user> <http_pass perm="RW">KdRI8no%)fuTCcqM</http_pass> <http_client_user perm="RW">30@hvcoc.company.com</http_client_user> <http_client_pass perm="RW">1234</http_client_pass> <with_flash perm="RW">off</with_flash> <language perm="RW">English</language> <web_language perm="RW">English</web_language> <tone_scheme perm="RW">USA</tone_scheme> <time_24_format perm="RW">off</time_24_format> <date_us_format perm="RW">on</date_us_format> <multicast_listen perm="RW">on</multicast_listen> <mc_address idx="1" perm="RW"></mc_address> <mc_address idx="2" perm="RW"></mc_address> <mc_address idx="3" perm="RW"></mc_address> <mc_address idx="4" perm="RW"></mc_address> <mc_address idx="5" perm="RW"></mc_address> <mc_address idx="6" perm="RW"></mc_address> <mc_address idx="7" perm="RW"></mc_address> <mc_address idx="8" perm="RW"></mc_address> <mc_address idx="9" perm="RW"></mc_address> <mc_address idx="10" perm="RW"></mc_address> <codec_tos perm="RW">184</codec_tos> <register_http_contact>on</register_http_contact> <update_policy perm="RW">auto_update</update_policy> <challenge_response perm="RW">off</challenge_response> <ntp_server perm="RW"></ntp_server> <block_url_dialing perm="RW">on</block_url_dialing> <transfer_on_hangup perm="RW">off</transfer_on_hangup> <ignore_security_warning perm="RW">on</ignore_security_warning> <answer_after_policy perm="RW">idle</answer_after_policy> <aoc_amount_display perm="RW">charged</aoc_amount_display> <admin_mode_password>7870650279</admin_mode_password> <admin_mode_password_confirm>7870650279</admin_mode_password_confirm> <cancel_desktop>on</cancel_desktop> <dfks>on</dfks> <rtcp_xr>voip-metrics stat-summary=loss,dup,jitt</rtcp_xr> <auto_connect_indication_tone>off</auto_connect_indication_tone> <ldap_lookup_ringing>off</ldap_lookup_ringing> <ldap_sort_results>on</ldap_sort_results> <ldap_search_filter>(|(sn=%)(gn=%))</ldap_search_filter> <ldap_number_filter>(|(telephoneNumber=%)(mobile=%))</ldap_number_filter> <ldap_name_attributes>cn sn givenName</ldap_name_attributes> <ldap_number_attributes>telephoneNumber mobileTelephoneNumber</ldap_number_attributes> <ldap_display_name>%cn</ldap_display_name> <ldap_predict_text>off</ldap_predict_text> <perform_initial_query_in_ldap_state>on</perform_initial_query_in_ldap_state> <ldap_server></ldap_server> <ldap_port>389</ldap_port> <ldap_base>ou=people</ldap_base> <ldap_username>hvcoc.company.com\30</ldap_username> <ldap_password>1234</ldap_password> <ldap_max_hits>50</ldap_max_hits> <xml_notify>on</xml_notify> <allow_rtp_on_mute>on</allow_rtp_on_mute> <phone_name>30@hvcoc.company.com</phone_name> <admin_mode perm="">off</admin_mode> <attended_transfer_on_ringing>on</attended_transfer_on_ringing> <prioritise_pbx_number_lookup>off</prioritise_pbx_number_lookup> <dkey_directory perm="RW">keyevent F_DIRECTORY_SEARCH</dkey_directory> <dkey_menu perm="RW">url</dkey_menu> <gui_fkey4>keyevent F_SETTINGS</gui_fkey4> <cw_dialtone perm="RW">off</cw_dialtone>
  4. Thanks, just to confirm, you mean to remove the directory here? [superadmin@snomONE hvcoc.company.com]$ pwd /usr/local/snomONE/generated/hvcoc.company.com [superadmin@snomONE hvcoc.company.com]$ ls 21 22 23 28 30 31 32 33 34 35 36 38 39 40 [superadmin@snomONE hvcoc.company.com]$ And to confirm the update url, is under "Advanced" --> "Update" tab?
  5. Hello, We are having major difficulties getting a phone to provision and register with the Snom One Plus. We have gone into the snomONE Plus Administration interface and cleared all registration and MACs for a specific extension. We then set the extension (under the Extension List --> Check box for specific extension --> MORE ACTIONS --> Open Accounts for MAC-based provisioning) to allow MAC based provisioning, this sets the MAC field to "*". Then we reset the phone to factory defaults. After a lengthy reboot and provisioning feature, the phone will appear with the correct MAC address in the Extension list and phone is accessable, looks configured (has the Extension's name on the display with correct number, going into the phone's interface shows all the correct information), but does not register. When I check the phone, it looks like the snomONE Plus is grabbing the phone and configuring it correctly, but the Identity does not register. Clicking "Re-Register" does not work, and when I checked the "SIP Trace" log file on the PHONE, I see it try to register but the PBX returns an error "SIP/2.0 403 Forbidden". This is the SIP Trace Log from the snom 720: Sent to udp: at 1/1/1970 00:00:39:265 (460 bytes): SUBSCRIBE sip:MAC%3a0004137036C0@localhost SIP/2.0 Via: SIP/2.0/UDP;rport From: <sip:MAC%3a0004137036C0@localhost>;tag=190493043 To: <sip:MAC%3a0004137036C0@localhost> Call-ID: 162237950@ CSeq: 1 SUBSCRIBE Event: ua-profile;profile-type="device";vendor="snom";model="snom720";version="" Expires: 0 Accept: application/url Contact: <sip:> User-Agent: snom720/ Content-Length: 0 Received from udp: at 1/1/1970 00:00:39:272 (304 bytes): SIP/2.0 202 Accepted Via: SIP/2.0/UDP;rport=54490 From: <sip:MAC%3a0004137036C0@localhost>;tag=190493043 To: <sip:MAC%3a0004137036C0@localhost> Call-ID: 162237950@ CSeq: 1 SUBSCRIBE Contact: <sip:> Event: ua-profile Expires: 30 Content-Length: 0 Received from udp: at 1/1/1970 00:00:39:275 (512 bytes): NOTIFY sip: SIP/2.0 Via: SIP/2.0/UDP;branch=z9hG4bK-7a54deb17ab4a1ea4f1f0ea4c26a860e;rport From: <sip:MAC%3a0004137036C0@localhost> To: <sip:MAC%3a0004137036C0@localhost>;tag=190493043 Call-ID: 162237950@ CSeq: 431885632 NOTIFY Max-Forwards: 70 Contact: <sip:> Subscription-State: active Event: ua-profile User-Agent: Vodia-PBX/5.2.2 Content-Type: application/url Content-Length: 53 Sent to udp: at 1/1/1970 00:00:39:721 (283 bytes): SIP/2.0 200 Ok Via: SIP/2.0/UDP;branch=z9hG4bK-7a54deb17ab4a1ea4f1f0ea4c26a860e;rport=5060 From: <sip:MAC%3a0004137036C0@localhost> To: <sip:MAC%3a0004137036C0@localhost>;tag=190493043 Call-ID: 162237950@ CSeq: 431885632 NOTIFY Content-Length: 0 Sent to tls: at 11/6/2014 18:48:59:006 (660 bytes): REGISTER sip:hvcoc.company.com SIP/2.0 Via: SIP/2.0/TLS;branch=z9hG4bK-5qeoi1jdm871;rport From: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=vav84icdop To: "Jennifer Monpetit" <sip:30@hvcoc.company.com> Call-ID: 2c00000097a6-hcy83vblpuey CSeq: 1 REGISTER Max-Forwards: 70 Contact: <sip:30@;transport=tls;line=05psuu82>;q=1.0;reg-id=1;+sip.instance="<urn:uuid:9643b309-4b63-457d-8ca8-0004137036C0>" User-Agent: snom720/ Allow-Events: dialog X-Real-IP: Supported: path, gruu Proxy-Require: buttons-snom720 WWW-Contact: <> Expires: 3600 Content-Length: 0 Received from tls: at 11/6/2014 18:49:00:328 (492 bytes): SIP/2.0 401 Authentication Required Via: SIP/2.0/TLS;branch=z9hG4bK-5qeoi1jdm871;rport=59686 From: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=vav84icdop To: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=7b4c36a096 Call-ID: 2c00000097a6-hcy83vblpuey CSeq: 1 REGISTER User-Agent: Vodia-PBX/5.2.2 WWW-Authenticate: Digest realm="hvcoc.company.com",nonce="b6bb9d448f0739cbdc6ad0192147158c",domain="sip:hvcoc.company.com",algorithm=MD5 Content-Length: 0 Sent to tls: at 11/6/2014 18:49:00:341 (850 bytes): REGISTER sip:hvcoc.company.com SIP/2.0 Via: SIP/2.0/TLS;branch=z9hG4bK-398dqlumzele;rport From: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=vav84icdop To: "Jennifer Monpetit" <sip:30@hvcoc.company.com> Call-ID: 2c00000097a6-hcy83vblpuey CSeq: 2 REGISTER Max-Forwards: 70 Contact: <sip:30@;transport=tls;line=05psuu82>;q=1.0;reg-id=1;+sip.instance="<urn:uuid:9643b309-4b63-457d-8ca8-0004137036C0>" User-Agent: snom720/ Allow-Events: dialog X-Real-IP: Supported: path, gruu Authorization: Digest username="30",realm="hvcoc.company.com",nonce="b6bb9d448f0739cbdc6ad0192147158c",uri="sip:hvcoc.company.com",response="72fdec6ff15f13d8282fb96ff123f874",algorithm=MD5 Proxy-Require: buttons-snom720 WWW-Contact: <> Expires: 3600 Content-Length: 0 Received from tls: at 11/6/2014 18:49:00:348 (330 bytes): SIP/2.0 403 Forbidden Via: SIP/2.0/TLS;branch=z9hG4bK-398dqlumzele;rport=59686 From: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=vav84icdop To: "Jennifer Monpetit" <sip:30@hvcoc.company.com>;tag=7b4c36a096 Call-ID: 2c00000097a6-hcy83vblpuey CSeq: 2 REGISTER Retry-After: 3600 Content-Length: 0 Any ideas as to why it would provision, but fail to register?
  6. I can't even try installing VLC RPM since I have no idea what the root password is (I could go into Single-User mode, but would need to be onsite to do that.) We currently have an audio file, but the customer would really like a local radio station playing (we are a snom VAR by the way). Since none of the local stations provide a pure RTP stream, I can't add them into the system. The ones they would prefer are: Hunter's Bay Radio - (Stream: Moose FM - (Stream: http://s1.hotdogradio.com/CFBK) I've tried putting both these into the snom One, but perhaps I'm putting in the wrong URL?? If you are familar with the syntax, could you tell me if it's possible with either of these stations? Thanks!
  7. Thanks for your response, but this seems like an essential feature. It's the simplest and most efficient method of getting on-hold music, why would you not support it? Setting up a secondary PC to stream VLC audio to the phone system, seems extremely unnecessary and ridculous. Is it possible to install VLC onto the snomOne Plus and do this onboard? I'm not sure of the root password for the system, just the "admin" and "superadmin". I noticed SUDO is setup to allow certain commands, but gaining root is not one of them.
  8. Oh and in case anyone is wonder, here is our system info: Please use the information shown on this web page when you request help from the support team. Software-Version: 5.1.2 (CentOS32) Build Date: Sep 19 2013 15:24:48 License Status: snom ONE twenty ##################################################### License Duration: Permanent Additional license information: Domains: 1/1, Calls: 2/10, G729A: 10, Extensions: 12/20, Attendants: 1/4, Callingcards: 1/2, Hunt Groups: 1/4, Paging Groups: 0/0, Service Flags: 5/20, IVR Nodes: 0/20, Agent Groups: 1/1, Conference Rooms: 1/2, CO Lines: 7/20, Adhoc Recording, Barge, Listen, Whisper, Trunk Accounting, Prepaid, Fax2Email Working Directory: /usr/local/snomONE MAC Addresses: ################### DNS Servers: ######################### IPv4 Addresses: ################## CDR Records: Duration(7d): trunk = 254, extension = 217, ivr = 418 Calls: Total 9359/1719, Active 2/3 Calls SIP packet statistics: Tx: 15085369 Rx: 15089236 Emails: Successful sent: 524 Unsuccessful attempts: 0 Available file system space: 85% Uptime: 2014/5/12 17:24:58 (uptime: 174 days 19:35:01) (117097 119528-0) WAV cache: 3 Number of HTTP sessions: Sessions: 1; Threads: SIP=10, HTTP=3 Domain Statistics: Total Domains: 1, Total Accounts: 33
  9. To add to this, I found the Music on Hold configuration files in: /usr/local/snomONE/moh I also found backups for the system in: /var/backup In the above folder, I found a few system backups, one of which when I downloaded had an xml file from a previous version of the "/usr/local/snomONE/moh" directory. The file name was simply "2.xml" and it had this content: <?xml version="1.0" encoding="utf-8"?> <row><domain/><file/><name>Wave Input</name><string>wavein</string><type>wavein</type></row> So it looks like my memory was correct as there was a third option, but I'm not sure this is the choice I'd want for LINE IN from the sound card. Does anyone know for sure? I restored the "2.xml" file to appropriate directory, but the system doesn't see it when I browse too: System Administration --> Settings --> General --> Music on Hold But possibly a reboot of the system will have it rebuild it's MoH sources? Anyways, still digging....
  10. Hello, I'm trying to setup Music on Hold to play in our snomOne Plus system from the LINE IN port on the device. This is the snomOne Plus for those who may not know: There is a Line in port on the device, but when we go into the System Administration --> Settings --> General --> Music on Hold and try to create a new source, in the "TYPE" dropdown field, the only options are "FILE" and "RTP STREAM". At one point, I'm 95% sure there was an option to stream from the Line In port, but I think I accidentally deleted it. Having a radio attached to the port, and rebooting the system, didn't auto-magically make it re-appear. :-( As I'm unable to get the RTP streaming to work with a local radio station, it is very important to get this working. So I'm curious, does anyone know how to re-enable this feature? The snomOne Plus is a linux based version of the system, and I'm quite familar with Linux, but I'm not familiar with how and where Vodia/snomOne stores its configuration files and where to possibly look to edit a configuration file... Any guidance on this would be greatly appreciated. Thx, Lakeland
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