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pbxuser25

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Posts posted by pbxuser25

  3. Strangest problem ever

    in General Setup

    Posted

    Hi All and Happy New Year!

     

    Since today, the pbx started to experience a very strange problem /only for outgoing calls!/ - each call which is made drops at exact same time for all agents - 1:02 /minutes/.

     

    I dont have a clue and I am pissed already. Any help would be appreciated ...A LOT!

     

    Thanks in advance!

     

    Tim

  4. No output audio

    in General Setup

    Posted

    The problem is solved.

    What I did ? ...

     

    Well, since the server is using dual NIC, I decided to bind the IP address of the main one. Then I did a restart of the system /not the server/ and now everything is back to normal.

     

    Any ideas why was that ? I did some changes during the weekend, but if that was the problem, I think that all agents had to be affected because of that ? ...Anyway, it is something which might be helpful for someone in the future.

     

    Best,

    Tim

  5. No output audio

    in General Setup

    Posted

    Right now, one of the agents is connected directly to the provider /skipped the pbx/ and of course everything is fine, except the fact that that agent is not in the loop that, of course is not good / acceptable.

     

    The provided log is my case - my desktop phone /Yealink Tiptel IP 284/ which I used so far without problems.

    When I setup an x-lite client with same settings - everything works... so the problem it is not the settings I believe...

     

    Any help would be appreciated!

    Thanks !

     

    Tim

  7. No output audio

    in General Setup

    Posted

    [7] 2015/12/22 14:34:29: Port 315: Set packet length to 20


    [6] 2015/12/22 14:34:29: Port 315: Sending RTP to 192.168.2.88:11782, codec not set yet


    [5] 2015/12/22 14:34:29: Port 315: Incoming call in domain varnamed on port 315 extension 131


    [5] 2015/12/22 14:34:29: Port 315: New call created with number 602


    [7] 2015/12/22 14:34:29: Port 315: Set codec preference count 5


    [7] 2015/12/22 14:34:29: Port 316: Set codecs to 9 0 8 2 18 3 preference count 6


    [6] 2015/12/22 14:34:30: Port 315: Choose codec PCMA/8000


    [5] 2015/12/22 14:34:30: set codec: codec PCMA/8000 is set to call-leg 315


    [7] 2015/12/22 14:34:31: Port 316: Clear last INVITE


    [6] 2015/12/22 14:34:31: Port 316: Choose codec PCMA/8000 in answer


    [6] 2015/12/22 14:34:31: Port 316: Sending RTP to 192.168.2.8:63572, codec PCMA/8000


    [7] 2015/12/22 14:34:31: Port 316: Determine pass-through mode after receiving response


    [5] 2015/12/22 14:34:31: set codec: codec PCMA/8000 is set to call-leg 316


    [7] 2015/12/22 14:34:31: Port 315: RTP pass-through mode


    [7] 2015/12/22 14:34:31: Port 316: RTP pass-through mode


    [6] 2015/12/22 14:34:31: Port 315: Different packet size (20 and 10), falling back to transcoding

  8. No output audio

    in General Setup

    Posted

    Hi all,

     

    I am experiencing very unusual problem from yesterday.

    When /two/ specific agents are calling, no matter internally or not, other side cannot hear the, at all. However, the agents hear the opposite side.

     

    It is only with with them /and it is not a microphone thing, as I can hear everything on the records/

     

    It is more like a transport problem, but I cant resolve it.

     

    Anyone could help, please ? It is urgent.

     

    Thanks!

  9. Can I get updates for a certain occasion?

    in CDR

    Posted

    I think you didnt get the idea correct. This has nothing to do with the daily reports, of which I am aware.

    My idea is to get an updates /or reports/ on a specific occasion. And to be more exact - I'd like to know when all /specific/ agents are on the line same time. How many times per days does this occur ..and to get more further, I also like to know when that happened, were there any incoming calls? I am more than sure this is not possible, but I just had to try my luck :D ... On the other hand, this might be an idea you can think of, if you like to extend your services, btw.

     

    Thanks again! I am looking forward for your response!

     

    Tim.

  10. Can I get updates for a certain occasion?

    in CDR

    Posted

    Hi there!

    My boss asked me to prepare a statistics, when all agents from a specific team are busy /speaking on the phone/ same time.

    I don't know how to achieve that automatically. Of course, I am not that crazy to observe active calls and note those moments.

     

    Any ideas ? Is there a way to make it as reports or ...email notifications... whatever ... ?

     

    Thanks a lot!!!

     

    Tim

  12. Redirecting to an agent

    in Trunk Setup

    Posted

    Hi,

     

    I am curious if there is a way to extend the time which it takes for an agent to transfer a call to another.

     

    Now if someone tries to redirect a specific call it takes less then a second and the call drops. Which is unacceptable. Was looking over the settings but was unable to find a solution how to extend it.

     

    Any help would be highly appreciated!

     

    Tim

  17. can't send daily/receive CDRs

    in CDR

    Posted

    I was forced to change the email server. Here is what the log says:

     

    [8] 16:14:45.494 EMAI: SMTP: Connect to 194.153.145.37:465 [8] 16:14:45.824 EMAI: SMTP: Received 220 smtp.xxxxxx.xxx ESMTP [8] 16:14:45.824 EMAI: SMTP: Send EHLO localhost [8] 16:14:45.840 EMAI: SMTP: Received 250-smtp.xxxxxx.xxx Hi xxxxxxxxxxxxxxxxxxxxxxxx
    250-PIPELINING
    250-8BITMIME
    250-SIZE 36971520
    250 AUTH PLAIN LOGIN [8] 16:14:45.840 EMAI: SMTP: Send AUTH PLAIN AGtpbGxhcnVuYUBhYnYuYmcAbHVuYXRpeA== [8] 16:14:46.084 EMAI: SMTP: Received 235 Authentication successful for xxx@xxxxxx.xxx - authsql/plain [8] 16:14:46.084 EMAI: SMTP: Send MAIL FROM:<PBX Reporting System> [8] 16:14:46.098 EMAI: SMTP: Received 501 could not parse your mail from command [5] 16:14:46.098 EMAI: SMTP Server returned 501

     

    Any help would be appreciated !!!

  19. can't send daily/receive CDRs

    in CDR

    Posted

    [5] 2015/11/02 18:15:06: Certificate for smtp.gmail.com could not be verified against

    [5] 2015/11/02 18:15:06: SMTP: Connection to 74.125.136.109:465 failed

    [5] 2015/11/02 18:15:11: Certificate for smtp.gmail.com could not be verified against

    [5] 2015/11/02 18:15:11: SMTP: Connection to 74.125.136.109:465 failed

    [5] 2015/11/02 18:15:16: Certificate for smtp.gmail.com could not be verified against

    [5] 2015/11/02 18:15:16: SMTP: Connection to 74.125.136.109:465 failed


    This is what I get from the log. I also updated the certificates to be more sure, but nothing ....

  20. can't send daily/receive CDRs

    in CDR

    Posted

    The issue remains. I had it before and it was fixed itself. Now seems like the SMTP is not working at all.

     

    Tried to fill different email - again without any improvement.

    However, the system is working fine, but the emails ...

     

    Please, it is urgent, for my daily reports!

     

    Regards,

    Tim

  24. A call goes to a wrong agent

    in Trunk Setup

    Posted

    I am using only one domain. And I've set up that domain. not the system level log. I guess it is okay that i left all settings on level 1 ? I mean, 1 is the most important one.... oh, here I answered my quesiton.

    I just set all events as 9 ... Any advise is it too much ? Is it better to leave it on level 6 or 7 .. ?

     

    Thanks!

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