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Cld007

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Posts posted by Cld007

  4. Ad Hoc Change of Outbound ANI

    in Trunk Setup

    Posted

    Thank you for your reply.

     

    The customer's system has multiple ACD's (1 ACD for each business so the users can answer calls accordingly). This particular extension is part of all of the ACD's so they can receive calls from any of them.

     

    My understanding is that the extension needs to be logged in to the ACD to receive calls.

     

    My questions are:

    1. If the extension is part of Multiple ACD's, which ANI is used?

    2. If the use is loggin in and out of ACD's will they only receive calls once logged in?

     

    Many thanks

  5. Ad Hoc Change of Outbound ANI

    in Trunk Setup

    Posted

    Hello,

     

    We have a new customer who previously used to select a different 'line' on their handset to call out from for different calls. The purpose of this is to display a different phone number when calling out as they make calls on behalf of different businesses within the same office from the same phone.

     

    I cannot find a way to do this with Vodia.

     

    Is it possible to map a button to change the outbound ANI on the fly as they did previously?

     

    Or any other suggestions you may have.

     

    Many thanks for your help in advance.

  6. Multiple Core CPU Usage

    in General Setup

    Posted

    Thank you. We do need to setup the PBX in this way as we are currently wasting PBX resources and the almost maxing our CPU on the single core.

     

    We are using CentOS and the PBX is in a hosted environment with multiple domains.

     

    We can make the changes ourselves but will need some guidance please.

     

    - Do you have experience setting up multiple PBX instances that are bound to separate cores before?

    - Are there any issues that can arise by doing this?

    - How do you bind the PBX software to a certain IP address?

    - What changes need to be made in the startup script? And how do you do this please?

     

    Thank you very much.

  7. Call Recording Storage

    in Call Recording

    Posted

    Hello,

     

    We are using the PBX in a Hosted environment and have some questions on call recordings.

     

    1. Currently we have the setting "Delete the call recording files along with the CDRs:" turned ON. We would like to extend the time the recordings are stored to 60 or 90 days (or possibly longer).

    - Are there any negative impacts on the PBX for storing large amounts of recordings on the server?

    - - How about storing large amounts of CDRs on the server?

    - Is there are way to automatically delete the recordings after this time?

    - - If not what would be the best way to manage the recordings so they're not stored forever?

     

    2. Currently we have the setting "Compress Recordings:" turned OFF.

    - How much does compressing reduce file size by?

    - Does compressing have any negative impacts on usability? (eg. cannot playback through browser)

     

     

    Appreciate your help in advance.

     

    Thank you,

     

  11. CPU Limit

    in Call Treatment

    Posted

    Thank you for the information.

     

    When you say group calls, are you referring to conference calls? We recently have a user that is performing conference calls more often now.

     

    Ideally we would like to keep as many domains and extensions on a single system as possible. We can easily allocate more CPU resources to this server if required.

     

    Do you recommend a limit to the number of domains & users on a single PBX instance in a hosted environment? Or does it not matter as long as there is enough CPU resources?

  13. CPU Limit

    in Call Treatment

    Posted

    Sorry this might not be the right section for this topic.

     

    Today (and a few other times recently) we have received an email alert from the PBX saying: "CPU meter shows 55, which is over the threshold of 50. Therefore, a new call has been rejected".

     

    We're running a Hosted environment, running CentOS64, version 5.3.2.

     

    Our server has plenty of processing power and the graphs in the PBX say we're only using 25-30% at max. (image attached)

     

    1. Is the PBX generating false alerts?

    2. Is it possible to increase the threshold? (why is it set to only 50%?)

    3. What tasks within the PBX use the most CPU load?

     

    Many thanks

     

     

    post-62271-0-28595100-1461236390_thumb.png

  19. Snom Redirection/Provisioning Problem

    in General Setup

    Posted

    Getting this error when adding MAC ID's to extensions.

     

    Is the Redirection server down?

     

     

     

    [9] 2016/04/01 14:02:48: https:provisioning.snom.com:8083: Send request

    POST /xmlrpc HTTP/1.1
    Host: provisioning.snom.com:8083
    Content-Length: 274
    Authorization: Basic Y2x6dWRaZWglY29tOmdTa0ddRwCB
    Content-Type: text/xml
    Accept-Language: en-us
    User-Agent: Mozilla/4.0 (compatible; PBX)

    <?xml version='1.0'?>
    <methodCall>
    <methodName>redirect.registerPhone</methodName>
    <params>
    <param>
    <value><string>000413785xxx</string></value>
    </param>
    <param>
    <value><string>http://xxxxxxxxx..com</string></value>
    </param>
    </params>
    </methodCall>

    [7] 2016/04/01 14:02:48: https:provisioning.snom.com:8083: Return code 500

    [5] 2016/04/01 14:02:48: Prov response:

    [9] 2016/04/01 14:02:49: Received 1915 bytes

    HTTP/1.1 500 Internal Server Error
    Date: Fri, 01 Apr 2016 03:07:31 GMT
    Content-Length: 1652
    Content-Type: text/html
    Server: CherryPy/3.1.0beta3
    Set-Cookie: session_id=ab0a5e01963b9904df2f349a02da86a33955a11e; expires=Fri, 01 Apr 2016 04:07:31 GMT; Path=/

     

    [7] 2016/04/01 14:02:49: https:provisioning.snom.com:8083: Return code 500

    [5] 2016/04/01 14:02:49: Prov response: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
    "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html>
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8"></meta>
    <title>500 Internal Server Error</title>
    <style type="text/css">
    #powered_by {
    margin-top: 20px;
    border-top: 2px solid black;
    font-style: italic;
    }
    #traceback {
    color: red;
    }
    </style>
    </head>
    <body>
    <h2>500 Internal Server Error</h2>
    <p>The server encountered an unexpected condition which prevented it from fulfilling the request.</p>
    <pre id="traceback">Traceback (most recent call last):
    File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cprequest.py", line 585, in respond
    self.hooks.run('before_handler')
    File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cprequest.py", line 106, in run
    cherrypy.log(traceback=True)
    File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/__init__.py", line 382, in __call__
    return log.error(*args, **kwargs)
    File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cplogging.py", line 50, in error
    msg += _cperror.format_exc(traceback)
    File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cperror.py", line 343, in format_exc
    return "".join(traceback.format_exception(*exc))
    TypeError: format_exception() argument after * must be a sequence, not bool
    </pre>
    <div id="powered_by">
    <span>Powered by <a href="http://www.cherrypy.org">CherryPy 3.1.0beta3</a></span>
    </div>
    </body>
    </html>

  21. Snom D765 Provisioning Not Working

    in snom Phones

    Posted

    Hello,

     

    We are using Vodia 5.3.2 on a hosted platform.

     

    Having trouble provisioning a Snom D765.

     

    This is part of the log file from the phone- (replaced actual domain with pbxuserdomain.com for privacy)

     

    Jan 1 00:02:05 [NOTICE] PHN: Fetching URL: http://pbxuserdomain.com:80/snomD765.htm

    Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Send TCP none

    Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 dns_resolving

    Jan 1 00:02:05 [DEBUG2] PHN: TMR: setting up 'gui_state.cpp (811): [static void gui_object::DisplayStateCbAtNextLoop(void*, void*)]' 0x408d42fc to fire periodically every 500 ms

    Jan 1 00:02:05 [DEBUG0] DNS: AddrInfo for 'pbxuserdomain.com' invalid, error: Name or service not known (-2)

    Jan 1 00:02:05 [WARN ] PHN: Could not resolve host >pbxuserdomain.com<

    Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 dns_resolve_cache_lookup_has_failed

    Jan 1 00:02:05 [WARN ] WEBCLIENT: Could not resolve host pbxuserdomain.com

    Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 disconnected

    Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 deleted

    Jan 1 00:02:05 [iNFO ] PHN: Config setup: code: 400, uri: http://pbxuserdomain.com:80/snomD765.htm

    Jan 1 00:02:05 [NOTICE] PHN: SetProvisioningDone

    Jan 1 00:02:05 [NOTICE] PHN: Config setup: return code 400; giving up on >http://pbxuserdomain.com:80/snomD765.htm<

    Jan 1 00:02:05 [NOTICE] PHN: SetProvisioningDone

    Do you have any ideas as to why the phone won't provision?

     

    Many thanks for your help.

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