[Service Flag Holidays Syntax]

Awesome, thanks for the clarification.

[Service Flag Holidays Syntax]

Thanks but I just wanted someone to confirm whether the system ignores the incorrect dates or whether these may have caused problems with routing calls?

[Service Flag Holidays Syntax]

Hi,

 

Can someone confirm whether entering the holidays in the wrong syntax in the "Holidays" section in a Service flag will cause any problems with routing calls. Essentially, some holidays have been entered as Day/Month and there are reports of calls not hitting the number that this service flag is connected to and so I wanted to know whether this could have been the cause?

 

What they have set - 1/1 3/25 3/28 2/5 30/05 10/6 5/7 29/8 25/12 26/12 27/12
What it should be - 1/1 3/25 3/28 5/2 5/30 6/10 7/5 8/29 12/25 12/26 12/27

 

Much appreciated

 

Martin