Rameshkumar

We know about this "explicitly specify pick up preference" and "XX secs". Actually the environment is this, there are many agents and each group is being supervised by a manager. Now manager want he should have capability to transfer any waiting call in agent group to any extension. Actually their patient calls and manager see there is a call into the queue which is most important and can taken care ASAP so they transfer that call to any extension.

Hi I think you did not get my point. Our objective is to transfer the call while it's in agent group waiting queue but has not landed to any extension yet. Suppose there are three calls Caller A,B and C. One extension 200 is logged in as agent. Now caller A is talking to agent while Caller B and C are waiting for next available agent. Now we want if queue manager wants to transfer caller B to any extension so he should be able to transfer that caller to any extension.

Okay I'm at version 61.0.2. How can I drag the call as queue manager?

Which version you are talking about?

One of our big client need this feature. Is there a way we can achieve this by any way?

Hi Everyone, is there a way we can transfer a waiting call into the agent group to any extension? Suppose there are there is one agent logged in ACD and he is on call with some one. There are three more calls waiting into agent group. Is there a way Queue Manager can transfer that waiting call to any other extension?

Hi Taner, our client requirement is not 60 seconds it's 10 seconds so we can not putt it on 60 seconds. Thanks

Really sorry but can you please advise on it ASAP if it's doable or not? We need to tell the client. Thanks

I tested but still not working. It keeps ringing on prior agents. We can not set the ring stage duration to 60 seconds. Maximum we can is 10 seconds. This is our client requirement. By the way I'm at version 63.0.5.

Hi Tanerul, I think this is not good option to go via Hunt Group or Rotate agent groups. Anyone else please advise.

Anyone please?

Hi Guys, Just one query, what is the purpose of "Number of agents added per ring stage" under Agent Group. Actually right now suppose there are three agents A, B and C are logged into the ACD and sitting idle. Call came in and it will ring for 10 seconds on agent who is sitting idle first (Suppose it's agent A). After 10 seconds system will include agent B into the call as well and now it's ringing on both Agent A and B. Again after 10 seconds system will include agent C and now it's ringing on A,B and C. Can we only have to ring on one agent at a time. Like call should ring on Agent A and after 10 seconds it should go to Agent B but should not keep ringing on A and so on. Please advise. Thanks

Okay I see these setting are under /reg_pnp_settings.htm, what about Vodia version 60.0.3? I do not see those settings on that version.

Hi Guys, I've Vodia version 63.0.5 . I need to change the buttons by default settings. For example if I create button template for Yealink T46G, it gives by default label "account+display name", how can I change to just show label display name? I know If I manually put display name it will get it but I need it to set by default. Thank You