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rtl

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About rtl

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    Yorkshire, UK
  1. Does that mean the vodia app needs android 10?
  2. I uninstalled the older app and tried to install this on my motorola g(8) power lite with android. Play store tells me the app is incompatible with my device? Yet I was able to install the previous app??
  3. It seems that the app wouldn't accept certificate I added, a Letsencrypt cert. If I deleted that and wait for the pbx to generate one then it works. Having done that I can see that the text in Add contact, edit contact & Settings is in German. How can I get this text in English
  4. Trying to provision the Vodia Android app with the QR code. Start the app and I can see a button to scan QR. Press this and scan the QR Code in the welcome email. It takes me back to the proginal screen. I've tried the QR in the admin console...same result. What am I missing here
  5. rtl

    User password

    As my customers are corporate none of them use google email nor do they use facebook to login. If I choose to use email to distribute QR and/or passwords it entails additional work our end to extract these, compose emails and send them. We always use encrypted email with customers when sending any account credentials anyway
  6. rtl

    User password

    Given that almost all my customers use hosted services asking them to distribute passwords and/or QR codes via paper, or another non email method is a non starter. If I suggested it to them, which I haven't I'd simply be laughed at especially as I have over 600 3CX hosted PBX systems I was looking to migrate to Vodia over the next 12 months or so
  7. rtl

    User password

    I'm at version 64.0.3 (Debian64) and the welcome email doesn't include the password. All I see is the domain and a message asking me to change the password and PIN
  8. rtl

    User password

    And if I haven't provisioned a handset what is it? It should be in the welcome email where it used to be
  9. rtl

    User password

    Where can I find the password for the user to log in to the user portal. It's not in the welcome email anymore
  10. Trying to get MOH working on my hosted vodia. If I upload a file to the domain MOH I can see and play the file. I set the extension MOH source to the file. If I call the extension then put the call on hold I'd expect to hear the MOH and the caller end but don't
  11. rtl

    AuthID

    Returning to the question of registering a softphone, how do I get the authID for an extension. The softphone asks me for a username and authid to register. If I use the extension number or <extno>@<domain> as authid registration fails with username or password not found
  12. Trying to send a zoiper provisioning file to a new extension and see this in the logfile Email isn't sent. I know I can send emails from that domain as welcome and test emails work
  13. rtl

    AuthID

    Yes I have but I need a handset to make a call from the user portal. Unless I'm missing something obvious and there's a way to make a call without a handset registered
  14. rtl

    AuthID

    That doesn't address the issue of registering a handset that doesn't have a vodia template where I need an authid to register the handset
  15. rtl

    AuthID

    Yes it will work with the authid as the acount name but I can't get the authid thats the whole point. The 3CX softphone works with asterisk, the Grandstream UCM series but we need the authid as a username which isn't necessarily the same as the account name/number. A second point that leads from this is how can I register a handset that doesn't have a template. An example right now is the grandstream WP820. Again I need an authid to register
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