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rtl

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About rtl

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    Yorkshire, UK
  1. rtl

    User password

    As my customers are corporate none of them use google email nor do they use facebook to login. If I choose to use email to distribute QR and/or passwords it entails additional work our end to extract these, compose emails and send them. We always use encrypted email with customers when sending any account credentials anyway
  2. rtl

    User password

    Given that almost all my customers use hosted services asking them to distribute passwords and/or QR codes via paper, or another non email method is a non starter. If I suggested it to them, which I haven't I'd simply be laughed at especially as I have over 600 3CX hosted PBX systems I was looking to migrate to Vodia over the next 12 months or so
  3. rtl

    User password

    I'm at version 64.0.3 (Debian64) and the welcome email doesn't include the password. All I see is the domain and a message asking me to change the password and PIN
  4. rtl

    User password

    And if I haven't provisioned a handset what is it? It should be in the welcome email where it used to be
  5. rtl

    User password

    Where can I find the password for the user to log in to the user portal. It's not in the welcome email anymore
  6. rtl

    MOH not heard

    Trying to get MOH working on my hosted vodia. If I upload a file to the domain MOH I can see and play the file. I set the extension MOH source to the file. If I call the extension then put the call on hold I'd expect to hear the MOH and the caller end but don't
  7. rtl

    AuthID

    Returning to the question of registering a softphone, how do I get the authID for an extension. The softphone asks me for a username and authid to register. If I use the extension number or <extno>@<domain> as authid registration fails with username or password not found
  8. rtl

    Zoiper email

    Trying to send a zoiper provisioning file to a new extension and see this in the logfile Email isn't sent. I know I can send emails from that domain as welcome and test emails work
  9. rtl

    AuthID

    Yes I have but I need a handset to make a call from the user portal. Unless I'm missing something obvious and there's a way to make a call without a handset registered
  10. rtl

    AuthID

    That doesn't address the issue of registering a handset that doesn't have a vodia template where I need an authid to register the handset
  11. rtl

    AuthID

    Yes it will work with the authid as the acount name but I can't get the authid thats the whole point. The 3CX softphone works with asterisk, the Grandstream UCM series but we need the authid as a username which isn't necessarily the same as the account name/number. A second point that leads from this is how can I register a handset that doesn't have a template. An example right now is the grandstream WP820. Again I need an authid to register
  12. rtl

    AuthID

    I know there's an android app but that doesn't work on windows. I'm trying to migrate users from 3CX to Vodia. To make it easier for them I'd prefer to use the softphone they have now which works on Android, iOS, Windows and Mac. It just seems odd that we can't find and use the authID for these purposes when every other pbx I've come across I can do that. It seems restrictive to me and frankly is a real deal breaker. I'm going to have to rethink using Vodia now
  13. rtl

    AuthID

    Thats no good as I'd lose all the functionality in the current version! Is there no way I can get the authid of an extension then for a softphone??
  14. rtl

    AuthID

    The softphone is able to register to any SIP server. However I need the account number and AuthID plus password to register. The account number is the extension, the password I can generate myself but Vodia generates the authid and I can't find it. If I use the account number as the authid it fails with wrong username (authid) or password. If I regsiter one of our grandstream handsets for example, the account number is the extension number but the authid is the handset's MAC So the question remains, how do I retrieve, or set, the authid on an extension so I can register a softphone to my Vodia server
  15. rtl

    AuthID

    I want to use the 3CX softphone (V6) with Vodia but I need the authid to register. How can I either set the authID of find it if its autogenerated
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