[For any one thats AU]

On 9/1/2023 at 7:57 AM, Vodia PBX said:

Looking at https://en.wikipedia.org/wiki/Telephone_numbers_in_Australia would it be safe to say that the PBX should return '+61' + number for anything that starts with "1" as long as the number is more than 5 digits?

is it not possible to just return what the dial plan tells you to return. 

After all the dial plan is meant to manage number manipulation. 

If I write a dial plan that converts a users 1300xxxxxx to 611300xxxxxx then that is what you should return 

This is actually a show-stopper for us because we need to bill call to 1300 numbers and this bug conflicts with issues in the rate table. 
When adding a prefix in the rate table - it always adds a + so we cant match on 1300, we can only match on +611300 which the pabx will never send. 

 

[Trouble with Call Rates or Dial Plans]

I am just trialling vodia right now to see how it will work for us. 

We need to charge for all calls and i have setup call rates as per below

They mostly work but Im stuck on calls to 1300xxxxxx numbers. 

In Australia we have 1300xxxxxx and 1800xxxxxx and 13xxxx numbers. 
And I have all these calls working through to our trunks. 

I created the following caqll rates
 

Mobile,+614,0.14,60,0.14
Local,+612,0.09
National,+61,0.09
Freecall,1800,0.00
OneThree,13,0.24

and it automatically changes it to the following 

Mobile,+614,0.14,60,0.14
Local,+612,0.09
National,+61,0.09
Freecall,+61800,0.00
OneThree,+613,0.24

The mobile, local and national calls match fine but the freecall and OneThree numbers dont match 

I then tried to alter the dialling plan to format the outbound number to be in the format 

+613xxxx
+61300xxxxxx
+61800xxxxxx

But i have had no lock trying to get that to work. 

Background 
In Australia everyone dials 02xxx or 1300xxx 

These are normally translated to +612 - by removing the leading 0 and adding the 61 or +61 
In the case of the 1300 - we either add 6 or +6  or we remove the 1 and add +61 (Same outcome) 

But i m really struggling to get the dial plan to do this 
I am not clear on how you remove a prefix 
I am not clear on what else is being done in the system 

When I dial 04xxxxxxxx from the app - the call is sent out the truck as +614xxxxxxxx

But my dial plan is  10;Global;;04xxxxxxxx;*;;false

But if i dial 1300xxxxxx  the call is presented just as that 1300xxxxxx@registrar.etc

and the dial plan for the 1300 is the same logic   20;Global;;1300xxxxxx;*;;false