Adam - Quilogy
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Posts posted by Adam - Quilogy
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When I hear dropped calls in a conference three things come to my mind:
1. Does the moderator press *9? That would actually be a feature.
2. Are those who are disconected speaking from time to time? Or could the PBX think that they are dropped out already.
3. What about the CPU load? Could it be that the system is running out of juice?
1. I attached the section of log at the time of the drop - does this information indicate a *9 command?
2. Yes, and we seem to have no trouble with long calls with have muted users
3. CPU was the first thing we checked
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We have a number of conference extensions that are used frequently without issue. But we have issues with some callers being dropped unexpectedly during a session. I have a level 9 log file encompassing the times of the latest reported issue, but it is 24MB. How much of the log would you need to see?
Here is the participant breakdown:
--2 participants called in via mobile phone-2008/08/05 11:04:29 16506939171@207.138.151.33 2741@localhost 15:06-2008/08/05 11:05:50 17708232424@207.138.151.33 2741@localhost 13:45--1 participants called in desk phone-2008/08/05 11:04:24 16506934373@207.138.151.33 2741@localhost -NOT DROPPED--1 participant in house ext to ext call-2008/08/05 10:57:32 2116@localhost 2741@localhost 22:03Thanks
Callers Dropped During Conference Session
in Conference Room Setup
Posted
Version: 2.1.6.2450 (Win32)
Windows 2003