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Extension Name


Friedom-Tech
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Hi;

 

when the receptionist forwards or transfers calls to one of 100 employee she would like to see the name of the user at the extension she entered once she dials the 3 digit extesion.

 

is this possible?

 

pls advise.

 

 

What type of phones are you using?

 

We had the same situation and resolved it by using the Directory feature in our Aastra telephones.

 

At that time, about a year ago, PNXNSIP did not provide the Called Party info to the receptionist.

 

Maybe it has changed since then.

 

So, look in your phone and see if it has any type of local directory that can be programmed with your extension numbers.

 

 

Bill H

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What type of phones are you using?

 

We had the same situation and resolved it by using the Directory feature in our Aastra telephones.

 

At that time, about a year ago, PNXNSIP did not provide the Called Party info to the receptionist.

 

Maybe it has changed since then.

 

So, look in your phone and see if it has any type of local directory that can be programmed with your extension numbers.

 

 

Bill H

 

HI;

 

i am using Polycom phones, IP650, IP501 and IP320's.

 

it wont be fun to have to enter every extension into three or more phones address books....is there no way PBXnSIP can resolve the name once the extension number is entered?

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HI;

 

i am using Polycom phones, IP650, IP501 and IP320's.

 

it wont be fun to have to enter every extension into three or more phones address books....is there no way PBXnSIP can resolve the name once the extension number is entered?

 

The name of the person you are calling is sent back to your phone in the Session Descrition Message where it says "To:"

 

Here you can see where I (From:Bill H) called 204.

 

SIP/2.0 183 Ringing

Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5060;branch=z9hG4bK529adcf0b4a33dd7f.6dce497b54b3b09a0

From: "Bill H" <sip:205@xxx.xxx.xxx.xxx:5060>;tag=23bf47af02

To: "204" <sip:204@xxx.xxx.xxx.xxx:5060>;tag=7450add047

Call-ID: a97b2bcc6cd8a1a9

CSeq: 14255 INVITE

Contact: <sip:205@xxx.xxx.xxx.xxx:5060>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: pbxnsip-PBX/3.0.0.2998

Require: 100rel

RSeq: 1

Content-Type: application/sdp

Content-Length: 277

 

v=0

o=- 61201 61201 IN IP4 xxx.xxx.xxx.xxx

s=-

c=IN IP4 xxx.xxx.xxx.xxx

t=0 0

m=audio 60172 RTP/AVP 0 8 18 101

a=rtpmap:0 pcmu/8000

a=rtpmap:8 pcma/8000

a=rtpmap:18 g729/8000

a=fmtp:18 annexb=no

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=sendrecv

 

That being said I believe that PBXNSIP is sending the Name to the telephone (in the SDP), but the telephone lacks the ability to extract and display it.

 

Aastra has a common Directory configuration file that all our phones pick up by TFTP when they boot up.

 

Does Polycom have such a method as well?

 

Bill H

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