Jump to content

Voicemail outage


Mike Wayne
 Share

Recommended Posts

Serious problem with voicemail on 3.2.0.3143 Debian 4.0:

 

User calls in, gets transferred through the autoattendant to a hunt group which properly rings the extensions in this group. If, however, the call is not answered, it gets delivered to a final stage extension. The caller hears the prompt and leaves a message and the call shows up in the status, viewing it from the web page. Email gets generated on all voicemail & dropped calls. No attachment is to be sent in the email, it is notification only. The message is to be left in the mailbox.

 

BUT, the email claims that the message is 0 seconds long, even with 60+ second test messages. The caller-id is correct. One thing that seemed to help was changing the mailbox settings:

---Disable, Save, Enable, Save

---Change to send attachments, Save, Do not send attachments, Save

 

After trying this on one extension and seeing it work, we tried a second. The second then worked, the first stopped.

 

We are about to upgrade to 3.3.0.3152 to see if there is an improvement but wanted to note the issue in the forums as well.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...