Kristan Posted December 5, 2007 Report Share Posted December 5, 2007 Below is a mail we got from our snom supplier - just thought I would share it in case you guys haven't seen it Start of forwarded message: IMPORTANT TECHNICAL INFORMATION This FAQ concerns: • Firmware V7.1.27 / 7.1.28 • snom3x0 Problem: Telephones running the above mentioned FW versions may, in rare cases, exhibit an error which will then render the phone inoperable. Symptom: The phone reboots after a firmware update, but the process is not complete and the phone will hang as a result. Cause: The phone reboots automatically and prematurely during the Erasing / Writing Flash process which is triggered by a firmware update. Prevention: 1. Before the next firmware update, the Watchdog setting must be changed to OFF: 1. Web-Interface Main Menu: Select Advanced, Behavior, scroll down to Watchdog, select OFF. Scroll down and click on Save. 2. Confirm the: Apply Settings changes? Alert by clicking on Reboot, and confirming with Yes. 2. Now unplug the phone from the power source – either Power Adaptor or PoE. 3. Firmware Updates may now be performed as per normal. How to recover a telephone that has been rendered inoperable by the above issue: • A manual TFTP update must be performed. Quote Link to comment Share on other sites More sharing options...
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