Issues with CDR

[Miguel Costa]

Need a bit of help here understanding the log.

 

Here's the issue. We have a 3rd party reporting tool, that unfortunately stopped logging inbound calls on a per extension basis (we track agent call times, inbound is one of them). Here's an example test call i made to our trunk, to ext 118. Our vendor says they only report what the pbx sends to them - so basically something is broken at the pbx level or our sip provider??

 

pbx ver 4.2.0.3981 (Win32)

 

 

Here's a log of the call (intentionally hid my number for privacy reasons):

 

 

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

 

 

[5] 2012/06/21 10:43:51: SIP Rx udp:64.183.104.146:56808:

BYE sip:118@74.208.164.11:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP 192.168.5.158:56808;branch=z9hG4bK56311c524dffbe90

From: <sip:888976925X@192.168.101.100:5060;user=phone>;tag=94ff923159b02097

To: <sip:480287499X@voicemail.pbxbox.com:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6;user=phone>;tag=35002

Supported: path

Call-ID: 4b738cab@pbx

CSeq: 3609 BYE

User-Agent: Grandstream GXP2000 1.2.5.3

Max-Forwards: 70

Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE

Reason: SIP ;text="Onhook event"

Content-Length: 0

 

[5] 2012/06/21 10:43:51: SIP Tx udp:64.183.104.146:56808:

SIP/2.0 200 Ok

Via: SIP/2.0/UDP 192.168.5.158:56808;branch=z9hG4bK56311c524dffbe90;rport=56808;received=64.183.104.146

From: <sip:888976925X@192.168.101.100:5060;user=phone>;tag=94ff923159b02097

To: <sip:480287499X@voicemail.pbxbox.com:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6;user=phone>;tag=35002

Call-ID: 4b738cab@pbx

CSeq: 3609 BYE

Contact: <sip:118@74.208.164.11:5060;transport=udp>

User-Agent: pbxnsip-PBX/4.2.0.3981

Content-Length: 0

 

[7] 2012/06/21 10:43:51: pcst13403006162216331037110@192.168.201.116: Media-aware pass-through mode

[8] 2012/06/21 10:43:51: Hangup: Call 231 not found

[5] 2012/06/21 10:43:51: SIP Tx udp:208.73.146.95:5060:

BYE sip:480287499X@208.73.146.95:5060;transport=udp SIP/2.0

Via: SIP/2.0/UDP 74.208.164.11:5060;branch=z9hG4bK-7a54b99c9571542ed9c348d7c080459a;rport

From: <sip:888976925X@192.168.101.100:5060>;tag=f52d3141a3

To: <sip:480287499X@192.168.101.116:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6>;tag=SD77r9901-gK0a6461c0

Call-ID: pcst13403006162216331037110@192.168.201.116

CSeq: 27473 BYE

Max-Forwards: 70

Contact: <sip:442095058@74.208.164.11:5060;transport=udp>

Content-Length: 0

 

[8] 2012/06/21 10:43:51: HTTP client: Connect to 127.0.0.1:8162

[8] 2012/06/21 10:43:51: Hangup: Call 231 not found

[5] 2012/06/21 10:43:51: SIP Rx udp:208.73.146.95:5060:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 74.208.164.11:5060;received=74.208.164.11;branch=z9hG4bK-7a54b99c9571542ed9c348d7c080459a;rport=5060

From: <sip:888976925X@192.168.101.100:5060>;tag=f52d3141a3

To: <sip:480287499X@192.168.101.116:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6>;tag=SD77r9901-gK0a6461c0

Call-ID: pcst13403006162216331037110@192.168.201.116

CSeq: 27473 BYE

Content-Length: 0

[snomuk]

Hi Miguel

 

You don't explain how you have been exporting the inbound calls, however from the log i am going to assume they are sent to the application via xml as i can see a HTTP client connect after the call to HTTP client: Connect to 127.0.0.1:8162. Without knowing with accuracy which exporting method you are using i wont be able to point you in the right direction for troubleshooting.

[Miguel Costa]

That is correct - its posting to the application on the same server...via the following setting in pbxnsip:

 

http://localhost:8162/pbxbroker/PBXCdrEndpoint

 

 

 

 

 

 

Hi Miguel

 

You don't explain how you have been exporting the inbound calls, however from the log i am going to assume they are sent to the application via xml as i can see a HTTP client connect after the call to HTTP client: Connect to 127.0.0.1:8162. Without knowing with accuracy which exporting method you are using i wont be able to point you in the right direction for troubleshooting.