Miguel Costa Posted June 21, 2012 Report Share Posted June 21, 2012 Need a bit of help here understanding the log. Here's the issue. We have a 3rd party reporting tool, that unfortunately stopped logging inbound calls on a per extension basis (we track agent call times, inbound is one of them). Here's an example test call i made to our trunk, to ext 118. Our vendor says they only report what the pbx sends to them - so basically something is broken at the pbx level or our sip provider?? pbx ver 4.2.0.3981 (Win32) Here's a log of the call (intentionally hid my number for privacy reasons): >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [5] 2012/06/21 10:43:51: SIP Rx udp:64.183.104.146:56808: BYE sip:118@74.208.164.11:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 192.168.5.158:56808;branch=z9hG4bK56311c524dffbe90 From: <sip:888976925X@192.168.101.100:5060;user=phone>;tag=94ff923159b02097 To: <sip:480287499X@voicemail.pbxbox.com:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6;user=phone>;tag=35002 Supported: path Call-ID: 4b738cab@pbx CSeq: 3609 BYE User-Agent: Grandstream GXP2000 1.2.5.3 Max-Forwards: 70 Allow: INVITE,ACK,CANCEL,BYE,NOTIFY,REFER,OPTIONS,INFO,SUBSCRIBE,UPDATE,PRACK,MESSAGE Reason: SIP ;text="Onhook event" Content-Length: 0 [5] 2012/06/21 10:43:51: SIP Tx udp:64.183.104.146:56808: SIP/2.0 200 Ok Via: SIP/2.0/UDP 192.168.5.158:56808;branch=z9hG4bK56311c524dffbe90;rport=56808;received=64.183.104.146 From: <sip:888976925X@192.168.101.100:5060;user=phone>;tag=94ff923159b02097 To: <sip:480287499X@voicemail.pbxbox.com:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6;user=phone>;tag=35002 Call-ID: 4b738cab@pbx CSeq: 3609 BYE Contact: <sip:118@74.208.164.11:5060;transport=udp> User-Agent: pbxnsip-PBX/4.2.0.3981 Content-Length: 0 [7] 2012/06/21 10:43:51: pcst13403006162216331037110@192.168.201.116: Media-aware pass-through mode [8] 2012/06/21 10:43:51: Hangup: Call 231 not found [5] 2012/06/21 10:43:51: SIP Tx udp:208.73.146.95:5060: BYE sip:480287499X@208.73.146.95:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 74.208.164.11:5060;branch=z9hG4bK-7a54b99c9571542ed9c348d7c080459a;rport From: <sip:888976925X@192.168.101.100:5060>;tag=f52d3141a3 To: <sip:480287499X@192.168.101.116:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6>;tag=SD77r9901-gK0a6461c0 Call-ID: pcst13403006162216331037110@192.168.201.116 CSeq: 27473 BYE Max-Forwards: 70 Contact: <sip:442095058@74.208.164.11:5060;transport=udp> Content-Length: 0 [8] 2012/06/21 10:43:51: HTTP client: Connect to 127.0.0.1:8162 [8] 2012/06/21 10:43:51: Hangup: Call 231 not found [5] 2012/06/21 10:43:51: SIP Rx udp:208.73.146.95:5060: SIP/2.0 200 OK Via: SIP/2.0/UDP 74.208.164.11:5060;received=74.208.164.11;branch=z9hG4bK-7a54b99c9571542ed9c348d7c080459a;rport=5060 From: <sip:888976925X@192.168.101.100:5060>;tag=f52d3141a3 To: <sip:480287499X@192.168.101.116:5060;next6662pt01=-Next6662Pt01-i3l4psa6sctb6>;tag=SD77r9901-gK0a6461c0 Call-ID: pcst13403006162216331037110@192.168.201.116 CSeq: 27473 BYE Content-Length: 0 Quote Link to comment Share on other sites More sharing options...
snomuk Posted June 21, 2012 Report Share Posted June 21, 2012 Hi Miguel You don't explain how you have been exporting the inbound calls, however from the log i am going to assume they are sent to the application via xml as i can see a HTTP client connect after the call to HTTP client: Connect to 127.0.0.1:8162. Without knowing with accuracy which exporting method you are using i wont be able to point you in the right direction for troubleshooting. Quote Link to comment Share on other sites More sharing options...
Miguel Costa Posted June 21, 2012 Author Report Share Posted June 21, 2012 That is correct - its posting to the application on the same server...via the following setting in pbxnsip: http://localhost:8162/pbxbroker/PBXCdrEndpoint Hi Miguel You don't explain how you have been exporting the inbound calls, however from the log i am going to assume they are sent to the application via xml as i can see a HTTP client connect after the call to HTTP client: Connect to 127.0.0.1:8162. Without knowing with accuracy which exporting method you are using i wont be able to point you in the right direction for troubleshooting. Quote Link to comment Share on other sites More sharing options...
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