AG1 Posted April 17, 2013 Report Share Posted April 17, 2013 When I dial out to our office in ND their auto attendant comes on saying "if you know your parties extension you can dial at anytime" but I cant dial any extension. I have a Snom One Plus that I installed this past weekend. The auto attendant works when I use my cell phone. Any ideas? Quote Link to comment Share on other sites More sharing options...
Pablo Posted April 17, 2013 Report Share Posted April 17, 2013 When I dial out to our office in ND their auto attendant comes on saying "if you know your parties extension you can dial at anytime" but I cant dial any extension. I have a Snom One Plus that I installed this past weekend. The auto attendant works when I use my cell phone. Any ideas? Might be a DTMF problem on the trunk or phone. In the trunk, try toggling "Trunk requires out of band-DTMF tones" if the carrier doesn't state the specific setting you should use. Quote Link to comment Share on other sites More sharing options...
AG1 Posted April 17, 2013 Author Report Share Posted April 17, 2013 Pablo, I am assuming you mean the trunk would be the pipe on the Snom One or by phone you mean the Sangoma card? Sorry if thats a stupid question but I am pretty new to this. Thanks for the reply Quote Link to comment Share on other sites More sharing options...
Pablo Posted April 17, 2013 Report Share Posted April 17, 2013 Pablo, I am assuming you mean the trunk would be the pipe on the Snom One or by phone you mean the Sangoma card? Sorry if thats a stupid question but I am pretty new to this. Thanks for the reply In snom ONE, the path (via the web interface) is something like Admin>Domains>{Domain xyz.com}>Trunks: Trunk 1; Trunk 2, etc. Select the trunk that the pbx uses when you call your office in ND. In there, you'll find an option for "Trunk requires out of band-DTMF tones." There's more info. on the snom ONE wiki, here: Trunk Settings Quote Link to comment Share on other sites More sharing options...
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