DID

[towns]

We have a CS410 using the 4 FXO ports. Each FXO port has a different DID number. These DID numbers also match aliases on four accounts. We have discovered that when the main number is called by two different phones simultaneously, one call is answered by the auto-attendant (this is the correct behavior) but the second call goes right to an account that matches the DID number on the second FXO port (not the correct behavior). If three calls are placed simultaneously, then the same behavior occurs for calls one and two and the third call goes to the DID number on the third FXO port. This does not seem like the correct behavior but we have not been able to find a way to correct this. Have we missed something

[russelln]

We have a CS410 using the 4 FXO ports. Each FXO port has a different DID number. These DID numbers also match aliases on four accounts. We have discovered that when the main number is called by two different phones simultaneously, one call is answered by the auto-attendant (this is the correct behavior) but the second call goes right to an account that matches the DID number on the second FXO port (not the correct behavior). If three calls are placed simultaneously, then the same behavior occurs for calls one and two and the third call goes to the DID number on the third FXO port. This does not seem like the correct behavior but we have not been able to find a way to correct this. Have we missed something

 

well it seem to me that the phone company is rotating your lines in front of the CS410, the second line has the DID of the line it comes in on even thought they called a different number, if you want certian lines to be answered by certian ports then you cannot have the phone co hunt your other lines...this will mean that you get a busy signal when calling that number, if you have 2 lines rotating at the co for one number then the DID should be the same on each port to show they are calling the same published number, or have the DID of that line assigned to the same account, but I may be wrong...I am also courious to know that you may need additional auto attendents to catch the other lines..