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Polycom start-to-finish install


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Hi guys,


I thought I'd post up the installation procedures for our generic polycom installs to help people starting out for the first time, but also so anyone comment on good/bad practice and what they think?


Obviously this is for the UK and biased towards our way of doing things, but any criticism is appreciated!

  • On DNS server, setup A record for PBX
  • On DHCP server, set option 66 to IP of PBX
  • Download and install latest PBXnSIP build and UK prompts (unzip to audio_en folder and overwrite)
  • Delete noise.wav and create a 0k file called noise.wav
  • Login and under admin settings, change:
    • System name
    • Timezone to London
    • Admin password
    • Process Affinity mask to 1 (I know you don't need to, but I like to)

    [*]Set license

    [*]Under logging, set:

    • Log level to 7
    • Log length to 500
    • SIP Logging: other messages Yes

    [*]Edit domain settings and set primary name to DNS name, aliases to localhost and IP

    [*]Enter domain admin and setup trunks (in our case a SIP Registration for SIP and a SIP Gateway for the ISDN gateway)

    [*]Setup dialplan to route operator and emergency calls to ISDN, all other calls to SIP

    [*]Create extensions/hunt groups etc. as customer requires. Make sure extensions are set to permanent assignment

    [*]Edit domain settings and set default dialplan to the one you created

    [*]Download latest polycom firmware and bootloader and place in TFTP folder (along with associated files)

    [*]Place polycom config files in html folder (these are our customised ones - you can skip this if you want standard pbxnsip/polycom ones)

    [*]Plug a phone in, set the provisioning mode to TFTP and sit back and make sure it updates and registers correctly

    [*]Test outbound calls route correctly and inbound ones present caller ID / called ID correctly

    [*]Job done!

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What experience created thr practice of both IP and LocalHost?


The snoms used to drop registrations when watching other extensions if it didn't use the hostname. Localhost from memory just means the PBX will accept all connections, and the IP just in case the DNS isn't setup or available.

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