voipguy Posted March 14, 2010 Report Share Posted March 14, 2010 Hi, I'm using version 4.0.1.3438 centos. I created a service flag account called 800. I set the hours Monday to Sunday from 09:00 - 17:00 (tried using am/pm time like manual states but it doesn't work) and looked and the service flag was in the clear state. In my Agent Group account 600 (sales queue) under the Night Service: section I set the Service Flag Account to 800 and the Night Service number: to 250 #L (that was entered like 250 space #L) account 250 is just a general voicemail box. During normal business hours 9am to 5pm the #L option should send calls to the 250 account if there are no agents logged in...it doesn't work. When no agents are logged in and someone enters the sales queue they just sit there forever. Is this a bug in version 4.0.1.3438? Thanks Quote Link to comment Share on other sites More sharing options...
voipguy Posted March 17, 2010 Author Report Share Posted March 17, 2010 bump Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 17, 2010 Report Share Posted March 17, 2010 bump You have to set 800 #L in the service flag account, 250 251 in the night service number. (Note: #L is primary agents logged out, #e for all agents logged out) Take a look at http://kiwi.pbxnsip.com/index.php/Agent_Group#Night_Service Quote Link to comment Share on other sites More sharing options...
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