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Parks

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Posts posted by Parks

  1. PNP Provisioning

    in Plug and Play

    Posted

    Would it be possible for you to write up the best practices method for provisioning snom phones using pbxnsip?

     

    I have a box of brand new snom phones and a cs410 and am getting a little frustrated with the amount of time its taking to run simple software upgrades. snom is advising logging into each phone and pasting a URL into the phone. This upgrades but it's silly and very time consuming to have to do each one by hand - and it sticks at the end and requires a manual re-boot of the phone!

     

    I would *love it* if you had an article which told me:

     

    - WHERE on the PBX to drop the snom software and default settings file; and

    - WHAT settings I need to change on the PBX

     

    So that all I have to do is know the MAC address of a new phone. (It's printed on the box and on a sticker. )

     

    I put that in a PBXnSIP account record, plug in the phone, it boots, upgrades to the latest firmware, loads its settings and I'm done.

     

    A cheat sheet with the basic steps to make this happen would be gold - especially if you continually updated it as the steps change. We would always know where to look.

     

    Can this be done or am I blind and you will point me to a page I have missed?

     

    Thanks,

     

    Alex

     

    pbxnsip can do this with the snom phones but they need to be running firmware version 7.x first before any auto provisioning works. You also have to put the right bin file in the directory so when the snom phone looks for it, it sees that their is a newer version and downloads, installs and reboots if needed. I'm running pbxnsip version 3.1.2.3120 so if you have a newer release it might be different.

  2. 911 source caller ID manipulation

    in Trunk Setup

    Posted

    What I have done is setup a global dialplan that routes all 911 calls to a specific trunk. You can then fill in the ANI field with a format like 1111111111 E911trunk:2222222222 What this does is sends the ani of 1111111111 if the call goes out any trunk, except if the dialplan sends it out the trunk named E911trunk, then it will send an ANI of 2222222222

    Before setting the dialplans up I tested setting the trunk ANI and my personal caller ID still comes up.

  5. Getting 404 even though I shouldn't

    in Extension Names

    Posted

    You are probably hitting the problem that the number that you register with is a telephone number. Then the PBX compares 9254185059 to +19254185059 and finds no match. Try registering +19254185059, that might solve the problem.

     

    This is a kind of a bug; we probably have to change this behavior. Workaround is to use the + format for right now.

    Yes adding +1 worked and will be fine for using but would they still 11 digits and be able to get their voicemails sense we registered with the +?

  6. Getting 404 even though I shouldn't

    in Extension Names

    Posted

    We are starting to test for residential service and setup some test accounts. I couldn't get any of the ATAs to register so I thought I'd try to register my x-lite to confirm and couldn't. Here is the log file and everything should be fine. We're using 10 digit btn as their account/extension under 1 domain called residential.vonvox.net. Current system running 3.1.2.3120

     

    [7] 2009/06/24 19:33:02: SIP Rx udp:75.149.48.107:8800:

    REGISTER sip:residential.vonvox.net SIP/2.0

    Via: SIP/2.0/UDP 192.168.5.230:8800;branch=z9hG4bK-d8754z-4a3a8e79161c7f1e-1---d8754z-;rport

    Max-Forwards: 70

    Contact: <sip:9254185059@192.168.5.230:8800;rinstance=a2889ba708bc4675>

    To: "Test User2"<sip:9254185059@residential.vonvox.net>

    From: "Test User2"<sip:9254185059@residential.vonvox.net>;tag=2219607b

    Call-ID: Yzk0YmFjZGJiOWQxODZhOWUxZDMyMmEwODdkMmZlMGE.

    CSeq: 1 REGISTER

    Expires: 300

    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, MESSAGE, SUBSCRIBE, INFO

    User-Agent: X-Lite release 1100l stamp 47546

    Content-Length: 0

     

    [7] 2009/06/24 19:33:02: SIP Tx udp:75.149.48.107:8800:

    SIP/2.0 404 Not Found

    Via: SIP/2.0/UDP 192.168.5.230:8800;branch=z9hG4bK-d8754z-4a3a8e79161c7f1e-1---d8754z-;rport=8800;received=75.149.48.107

    From: "Test User2" <sip:9254185059@residential.vonvox.net>;tag=2219607b

    To: "Test User2" <sip:9254185059@residential.vonvox.net>;tag=07d93e67c8

    Call-ID: Yzk0YmFjZGJiOWQxODZhOWUxZDMyMmEwODdkMmZlMGE.

    CSeq: 1 REGISTER

    Content-Length: 0

     

    Thanks for the help!

  7. MWI not always working

    in General Setup

    Posted

    I would always recommend to send an email as well (additionally to the MWI) for a shared mailbox. It does not hurt. Even if she reads emails only once per day - this will be still faster.

     

    MWI on shared mailboxes are a pain. We will change this shared MWI into a true copying of the messages. That will make life a lot easier.

    When will this change? Also we haven't made upgrades sense December because when ever there is one fixing something there is something else that gets messed up. Secondly pbxnsip changes so much on how they process info it makes it difficult to make a change and very nerve racking. We normally would have to do all the quality assurance because it doesn't get done.

     

    I guess we can setup another lab to test with.

  8. MWI not always working

    in General Setup

    Posted

    Does she or they have multiple registration (with different phone types)?

    This is a general voicemail extension therefore there aren't any registrations on it. We have the receptionists two phones and to allow access and send MWI to their extensions. Hope this is more clear.

  9. MWI not always working

    in General Setup

    Posted

    We have a client that is finding old message days after they have been left. Just today she went to lunch and came back to find message waiting via the MWI and checked them. They were from Friday but MWI didn't let her know until today randomly. This is also happening to one other client as well.

  14. NEED HELP - Service running but phones cannot register & website doesn't load

    in General Setup

    Posted

    First you need to see if anything is set under "Log filename" field under "General Logging" Section (If PBX is running). Then check out the wiki line that says "The setting "log-$.txt" will create a log file under the pbx working directory with the name "log-yyyy-mm-dd.txt", where 'yyyy' is the year, 'mm' is the month and 'dd' is the date". Then check "log_filename" under the pbx.xml and clear the entry.

    Doesn't work again after reboot. Here is what in the pbx.xml

     

    <log_level>7</log_level>

    <log_filename />

    <log_length>500</log_length>

    <log_keep>3</log_keep>

    <log_sip_register>true</log_sip_register>

    <log_sip_subnot>false</log_sip_subnot>

    <log_sip_options>true</log_sip_options>

    <log_sip_dialog>true</log_sip_dialog>

    <log_sip_watchlist />

    <log_sip_level>7</log_sip_level>

    <log_sip_routing>false</log_sip_routing>

    <log_event_general>true</log_event_general>

    <log_event_sip>true</log_event_sip>

    <log_event_media>true</log_event_media>

    <log_event_app>true</log_event_app>

    <log_event_email>false</log_event_email>

    <log_event_web>true</log_event_web>

    <log_event_register>true</log_event_register>

    <log_event_snmp>true</log_event_snmp>

    <log_event_trunk>true</log_event_trunk>

    <log_event_soap>true</log_event_soap>

    <log_event_tftp>true</log_event_tftp>

    <log_event_pstn>false</log_event_pstn>

    <log_event_sql>true</log_event_sql>

  15. NEED HELP - Service running but phones cannot register & website doesn't load

    in General Setup

    Posted

    First you need to see if anything is set under "Log filename" field under "General Logging" Section (If PBX is running). Then check out the wiki line that says "The setting "log-$.txt" will create a log file under the pbx working directory with the name "log-yyyy-mm-dd.txt", where 'yyyy' is the year, 'mm' is the month and 'dd' is the date". Then check "log_filename" under the pbx.xml and clear the entry.

    Finally got it working. I'll now be able to login and check the log details and will open the pbx.xml and find that line and confirm that we have a $. However we don't have any logs under the PBX directory. c:\program files\pbx

  16. NEED HELP - Service running but phones cannot register & website doesn't load

    in General Setup

    Posted

    Just check whether you have the logging going on to the log file. If the file name setting does not have $ in it, file can grow really big and can cause the system not start properly. Check out http://wiki.pbxnsip.com/index.php/Log_Setup

    Don't know where you want me to look for this? I read the wiki link you sent me but cannot find where that log file would be located in the directory. Can I provide you a download link in a private message for the zipped up directory?

  17. NEED HELP - Service running but phones cannot register & website doesn't load

    in General Setup

    Posted

    Found out this am that servie wasn't running so I restarted. This has happen a couple of times where it just stops running for no apparent reason. After restarting the service this am I'm still unable to get to the web page via localhost on machine or from www.

     

    Please help with what ever you can.

    Can the service be started using "Log On As" the system admin rather than Local System. I don't get the time out issue but the website and phones still don't work.

  19. 2 PBX servers for Redundancy

    in General Setup

    Posted

    I had spoke with Kevin onsite about having a failover setup. One PBX would be the primary and somehow keep insync with the second. So if the first server goes down the secondary server would failover automatically. Can you tell me if this has been achieved and how?

     

    Tom

    I have been asking for this for months. Don't think it's possible nor something they're focusing on. But I'm curious to see what they say.

  20. MoH conversion

    in Music on Hold

    Posted

    You need to convert it into 8 kHz/s sampling rate, WAV file, mono, linear (16 bit/s) equal to 128 kbit/s music. Then you can use it as a file for MoH.

     

    There are a lot of good audio tools available that can do that. In the Linux world I believe sox does the job; in Windows I know about GoldWave as a nice tool for editing audio files.

    What about someone who we can pay as we don't have any experience on doing this type of conversion. Thanks

  21. MoH conversion

    in Music on Hold

    Posted

    We have purchased from royaltyfreemusic.com but now need it converted to be compatible in PBXnSIP. Can someone point me in the right direction for getting this done. I have no problem paying a little for getting it done quickly either. Thanks for the help.

  23. Issues calling Comcast subscribers

    in ITSP's

    Posted

    Any chance to get a Wireshark trace on the Comcast IP addresses?

     

    Or maybe Comcast is just on its way of disconvering the beautiy of VoIP!

    You can download pcap here www.trivosoitsolutions.com/Downloads/TrivosoIT.pcap

     

    I can let you know the good and bad calls in a private message.

  24. Issues calling Comcast subscribers

    in ITSP's

    Posted

    We're a small hosting company and some clients when making calls don't hear their calling party but the called party can hear them. If the called party calls our clients back nothing is wrong. This is ONLY with Comcast subscribers which makes this difficult to resolve if we even can.

     

    The worse part is that our clients never know if or when it happens because they never know when someone is going to have the service.

  25. Duplicate Missed Call Emails

    in General Setup

    Posted

    I assume that there is only one email address in the settings, so I am not touching that topic.

     

    The problem is probably redirection. Can you check what redirection settings are associated with the extension? Maybe there is a redirection to an assistant which is triggering the double emails.

    I know for my scenario I don't have any redirection involved.

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