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sgwestrip

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Posts posted by sgwestrip

  2. Incoming calls being rejected by PBX

    in General Setup

    Posted

    Hi,

     

    After plenty of issues with the SnomONE PBX after we upgraded to 5.3.2 and the system rebooted we are finally able to make outgoing calls. I have had Sangoma support working on this for the past few days. They are now telling me that incoming calls are being rejected by the PBX with a 403 response. It is worth saying that this PBX was working faultlessly until it rebooted.

     

    Any and all help gratefully received.

     

    Thanks,

    Stephen Westrip

  4. Activation attempts hang

    in General Setup

    Posted

    Hi,

     

    Trying to activate a Snom ONE v5 installation for the first time via the browser and it hangs. I enter my activation code (starts with a 5), click on Submit and seems to do nothing. I have verified that I have internet access from the server and that both iptables and ip6tables are stopped. Interestingly, in Firefox and Chrome the button is Submit but in IE it is Submit Query. I get further with IE than I do with Chrome or Firefox!!

     

    I am stuck right now as I cannot progress any further.

     

    Thanks,

    Stephen Westrip

  7. After reboot phones not registering

    in snomONE Plus

    Posted

    It actually seems that netborder express grabbed port 5060 on the system. This seems to be a (rare) race condition during bootup; we are checking if there is a way to make 100 % sure that the gateway does not grab port 5060.

     

    While you are looking at Netborder Express could you find out why the gateway manager is not running. I believe it is something to do with a version conflict. We have 4.2.2 running and I restored a backup on Monday which was from version 4.1.6. It was at that point that the gateway manager failed to start on reboot.

  8. After reboot phones not registering

    in snomONE Plus

    Posted

    I would first check if the hardware is still okay: Does the box reach to ping? Can you log in to the web interface? In the web interface, can you check the access (maybe your phones just have been blacklisted for a day or two).

     

    Thanks for the reply.

     

    Yes, I can ping the box; Yes, I can log into the interface; I can never remember where I can see whether a phone is blacklisted or not but I thought I whitelisted our LAN.

  9. After reboot phones not registering

    in snomONE Plus

    Posted

    We had to power off our snomONE plus at the weekend and the restart on Monday morning has caused no end of problems. They are:

    • Phones not registering
    • System hangs whilst trying to do an update
    • Config lost for Sangoma A500 card
    • Netborder Gateway backup does not work as it is from an earlier version (4.1.6 - current 4.2.2)
    • Netborder Gateway Manager will not start

     

    Sangoma support are looking into the A500 issues but I need to resolve the phone registration problems. It seems to me that on every reboot something else is not working.

     

    Can anyone point me in the direction of why phones that had been working for 8 months now will not register?

     

    Thanks,

    Stephen Westrip

  11. snomONE Plus update device webpage

    in snomONE Plus

    Posted

    Is there any way to check the status if an update/upgrade is still running in the background or has become stuck? The past couple of times I've tried to update the system, the webpage sits at the update page for an excessive amount of time and doesn't update. (last time I left it for about 3 hours)

     

    When we rebooted the system from the console, the PBX had upgraded, but the Sangoma drivers hadn't compiled/installed.

     

    Are there instructions for updating manually?

     

    Thanks!

     

    I have the exact same issue. When you go to the webpage and click on 'Check and Update' the SnomONE Plus reboots but nothing is updated. Is there a manual way to update the box from the CLI?

     

    Thanks,

    Stephen Westrip

  13. No conference rooms for users

    in Conference Room Setup

    Posted

    Hi,

     

    I must be missing something very obvious but I cannot see what it is. I have created an ad-hoc conference room (the only one on created so far) but it does not appear as a conference room for the users when they want to schedule a conference. I must have missed something blindingly obvious but I am not sure what.

     

    Many thanks,

    Stephen Westrip

  15. Where to add IP/network addresses to whitelist

    in Security

    Posted

    Hi,

     

    Where do I add IP and/or network addresses to a whitelist?

     

    Also, since a recent Snom One update I now have no menus that have the firewall, DHCP server etc. The username/password combination of Superadmin/password on the web interface does not work any more although it does if I am just SSH'ing to the box. As I still have no root access, despite emailing Snom support and getting no response, I will only be able to make any changes via the web interface.

     

    Thanks,

    Stephen Westrip

  16. Missing Leading Zero on inbound caller ID

    in Trunk Setup

    Posted

    Hi Pond Group,

     

    We opened a request to Sangoma for the same problem (our Sangoma ticket number for reference: ). First they said to use the routing rules, like this:

    <condition param="pstn.in.isdn.setup.ie.0x0.0x6c" expr="1.*"/>

    Then they explained that this solution will not work because, unfortunately, the pstn.in.isdn.setup.ie.0xZZ.0xYY fields are not populated correctly. This is a bug in their software and they said they are planning a Jan27th release of NBE 4.2.1 which will expose this variable directly instead of using the setup.ie method of retreiving this information. Let's keep our fingers crossed and hope it will work.

     

    Are we still waiting for NBE 4.2.1 to be released? I see that my Snom One Plus PBX says it is up to date with 4.1.6-1

  18. Incoming calls: no caller ID and calling party does not hear ring tone

    in Trunk Setup

    Posted

    I have changed the Ringback (Support Early Media) to Message 180. I can check the phone settings when I am back in the office tomorrow. I am currently doing all this remotely as it is almost 11.30pm!

     

    Force Local Ringback was already set to Yes. Not being able to hear the ring tone is very disconcerting!! Once the call is answered then the call proceeds as normal.

     

    This is still not working. Am I best to email Snom support?

  19. Incoming calls: no caller ID and calling party does not hear ring tone

    in Trunk Setup

    Posted

    I am sure the NBE is not receiving the ANI. As to how to fix it is a different matter! I have restarted the NBE recently (out of hours in the UK) and now it does not display the error message but the behaviour is still the same. The error message, as I remember it, did mentioning no ANI being present.

     

    I have attached the log file for a call I just made from home back into the office. After 5 seconds of silence it then went to voicemail, as expected as no-one was there to answer.

    1329773760-29831-1637929825-112.zip

  22. Outbound calls cannot be heard by receiver

    in snomONE Plus

    Posted

    There is one solution that I know to fix some audio problems with the snom ONE plus.

     

    In the snom ONE Web interface, click on Admin -> Server Console -> Sangoma -> NetBorder Express Gateway -> Configuration -> Advanced -> look for the "netborder.net.primaryIPAddress" parameter.

    - if it is set to 127.0.0.1, set it to 192.168.168.1

    - if it is set to 192.168.168.1, set it to 127.0.0.1

    - if it is set to another value, change it either to 127.0.0.1 or to 192.168.168.1 (try one, if that doesn't work try the other)

     

    After this change click on "Apply" and then on "Status and Controls" -> "Restart Gateway"

     

    Let us know if this helps.

     

    This seems to have done the trick. I changed the IP address from the local IP address to 127.0.0.1. That makes sense with a previous comment about a networking-type issue.

     

    Many thanks for your help,

    Stephen

  23. Outbound calls cannot be heard by receiver

    in snomONE Plus

    Posted

    Ops! Are internal calls from those certain extensions working okay (that would mean we have a problem with the PSTN termination)? Is this a snom ONE plus? Or what gateway is being used?

     

     

    All internal calls are OK. Yes, it is a Snom One Plus (bought 10 days ago).

     

    If it is the PSTN termination then where do I look for this and what value am I looking for (we are based in the UK).

  25. Outbound calls cannot be heard by receiver

    in snomONE Plus

    Posted

    Hi,

     

    OK, not quite sure where to start with explaining this.

     

    Newly installed Snom One Plus yellow and I can now make outgoing calls successfully with CallerID. What is weird is that when calls are made by certain extensions the receiving party cannot hear them. If I reboot the PBX then different extensions suffer the same problem. So, in a nutshell when I reboot the PBX not all calls can be heard by the receiving party but the extensions that have this behaviour change from reboot to reboot.

     

    Anyone have any ideas?

     

    Thanks,

    Stephen Westrip

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