tanerultanir
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Posts posted by tanerultanir
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Hi Ramesh,
there's no option for that.
You can use Hunt groups OR use different agent groups for every agent and forward the call between groups for similar effect.
take care,
Taner -
Hi Henrikt,
are you looking for a product or consultancy?
We developed a full functional contact center solution over vodia including wallboards...
Regards,
Taner
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We have developed an application for this feature with added value, and its not only for agent groups...
It checks all the incoming calls, compare phone number with the cdr records and find the latest extension (with talk time>0 of course), and routes the call to that extension. If the extension busy or not available, routes to designated agent group or AA, thanks to extension redirection feature.
Thanks,
Taner
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its almost a month guys! Any news...?
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Guys, come on...
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still testing?
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guys! have you tested yet?
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That feature is in agent group settings for years. Please dont tell me its not working.
Any comment?
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Hi there,
any good news?
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Hi Andrew,
we are a software company that develop solutions on top of snomone, and we have a reporting app that calculates idle times, even average idle times between calls
If interested please drop me a messeage.
Regards,
Taner
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Guys?
Any thoughts?
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Yes i set that option too, for 2years.
I think the problem is;
Addressbook entries in filesystem doesnt have the agent extension.
What do you think?
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- Caller priority is set to "Try to pull out callers when their last agent becomes available"
- I see the callers in AddressBook with their CMC.
But the entries doesnt have the agent info in them, i've checked in file system.
This is the text in adressbook entry;
TLVB cmc 385033 display_number 05336833337 domain 1 expires 20130309 number 05336833337
i've tested the recommended scenario but no luck.
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thank you for an answer. Please point me to right direction.
- set 6 digits CMC in ACD
- set "try to connect to last agent" for caller priority in ACD
should I need more settings to make it work?
test environment;
- 1 ACD
- 2 agents
scenario;
- i called in, and talked one of the agents
- hangup
- called in again, but it doesnt ring the the same agent.
please comment...
Thanks,
Taner
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anyone there?
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hi guys,
The option "try to connect to last agent" is the for years but i am unable to make it work.
Can you please help me about prerequisites (if any) and a walkthrough?
Thanks,
Taner
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Hi Bill,
have you manage to make it work?
Thanks,
Taner
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There are 10 agents logged in everytime and setting is to add 2 agents in every 10 secs.
So remaining 8 agents are free to talk.
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Hi there,
It looks like Queues are working serial for the waiting list. Pulling callers one by one, and not pulling another without connecting to an agent.
Is it possible to pull 3-4 callers from the wait list and ring agents accordingly.
Thanks.
Taner
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Hi copperz,
please check our utility for streaming CDR records to SQL server. http://www.regextr.com/starter/
We can easily give you a 30 days trial.
Also we have developed a reporting system on top of it if you're interested.
Regards,
Taner
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Hi there,
let me be the announce the first add-on for snom ONE/pbxnsip.
I give you regex.Starter for HTTP and CDR to Microsoft SQL reporting.
Features;
- Works both in cdr mode or http-xml mode
- Records agent group queue status info as well (must be in http-xml mode)
- Requires .Net4.0 and SQL 2008 (works in express edition)
- Date and time info in different colums for easy reporting
- Works as a windows service
- Tested in environments has more than 15000 lines of data per day
please contact us for the trial edition.
Happy new year to all!
Taner Ultanir
Number of agents added per ring stage
in Agent Group Setup
Posted
You can edit web page codes and set 60 seconds.
Take care,
Taner