Agent Group Setup

187 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 533 views
   • 
   • Scott1234
   • March 7, 2019

2. Call Q, needs.

   By Scott1234, April 13
   • 4 replies
   • 83 views
   • 
   • Scott1234
   • April 20

3. Call reporting/metrics - queues

   By RichardDCG, March 13
   • 11 replies
   • 77 views
   • 
   • RichardDCG
   • April 17

4. No agent has phone registered, agent group with app use.

   By Scott1234, March 28
   • 5 replies
   • 50 views
   • 
   • RichardDCG
   • March 31

5. Call Queues - ringing all extensions

   By Brett Morey, September 21, 2022
   • 3 replies
   • 157 views
   • 
   • Desert Dweller
   • March 22

6. Queue uses default dial plan regardless of what is set in the queue settings

   By RichardDCG, March 14
   • 3 replies
   • 29 views
   • 
   • RichardDCG
   • March 15

7. How do I set the number of rings per agent in Call Queues?

   By OND, February 20
   • 3 replies
   • 53 views
   • 
   • OND
   • February 22

8. Queues will sometimes skip ringing agents

   By RichardDCG, November 3, 2022
   • 1 reply
   • 95 views
   • 
   • Vodia PBX
   • November 7, 2022

9. How to Manage Call Queues?

   By Technigogo, September 13, 2022
   • 4 replies
   • 125 views
   • 
   • RichardDCG
   • September 15, 2022

10. Callback

    By Henrikt, August 26, 2022
    • 0 replies
    • 219 views
    • 
    • Henrikt
    • August 26, 2022

11. Call transfer to Call Queue

    By WaveVoIP, August 4, 2022
    • 0 replies
    • 84 views
    • 
    • WaveVoIP
    • August 4, 2022

12. Outgoing call stat for agents with multiple group not consistent

    By syukri, May 11, 2022
    • 2 replies
    • 158 views
    • 
    • syukri
    • May 30, 2022

13. Waiting time for each call

    By Henrikt, April 28, 2022
    • 4 replies
    • 193 views
    • 
    • Henrikt
    • May 10, 2022

14. Agent Group call state - Yealink T48+ BLF

    By Vernon, May 17, 2021
    • 11 replies
    • 441 views
    • 
    • execcomm
    • March 23, 2022

15. HTTP GET send Text messaging

    By gokhan, March 18, 2022
    • 8 replies
    • 240 views
    • 
    • gokhan
    • March 22, 2022

16. Queues and Service Flags

    By RichardDCG, January 11, 2022
    • 2 replies
    • 144 views
    • 
    • RichardDCG
    • March 21, 2022

17. Queue report day/week

    By RichardDCG, February 21, 2022
    • 4 replies
    • 238 views
    • 
    • RichardDCG
    • February 25, 2022

18. Queue metrics

    By RichardDCG, February 4, 2022
    • 2 replies
    • 208 views
    • 
    • RichardDCG
    • February 7, 2022

19. Queue statistics

    By RichardDCG, January 12, 2022
    • 4 replies
    • 1.2k views
    • 
    • Support
    • January 18, 2022

20. Agent Groups (Call Queues) -

    By LotharCar, September 9, 2021
    • 1 reply
    • 385 views
    • 
    • Vodia PBX
    • September 23, 2021

21. Bug: when signed in to an agent group and calling from personal mobil, call is stuck in queue

    By fred.bloggs, August 1, 2021
    • 4 replies
    • 428 views
    • 
    • Vodia PBX
    • August 18, 2021

22. Collecting calls from Agent group using BLF

    By GregV, August 3, 2021
    • 4 replies
    • 287 views
    • 
    • GregV
    • August 11, 2021

23. Missed calls are blank in portal

    By execcomm, June 22, 2021
    • 3 replies
    • 203 views
    • 
    • Vodia PBX
    • June 22, 2021

24. Planned Maximum Calls in ACD change by ServiceFlag

    By Henrikt, June 2, 2021
    • 10 replies
    • 200 views
    • 
    • Henrikt
    • June 10, 2021

25. Agent Group Missed Cal

    By Guest Geo, March 18, 2021
    • 2 replies
    • 329 views
    • 
    • Guest
    • March 19, 2021