Agent Group Setup

177 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 403 views
   • 
   • Scott1234
   • March 7, 2019

2. Outgoing call stat for agents with multiple group not consistent

   By syukri, May 11
   • 1 reply
   • 44 views
   • 
   • Vodia PBX
   • May 12

3. Waiting time for each call

   By Henrikt, April 28
   • 4 replies
   • 30 views
   • 
   • Henrikt
   • May 10

4. Agent Group call state - Yealink T48+ BLF

   By Vernon, May 17, 2021
   • 11 replies
   • 313 views
   • 
   • execcomm
   • March 23

5. HTTP GET send Text messaging

   By gokhan, March 18
   • 8 replies
   • 164 views
   • 
   • gokhan
   • March 22

6. Queues and Service Flags

   By RichardDCG, January 11
   • 2 replies
   • 57 views
   • 
   • RichardDCG
   • March 21

7. Queue report day/week

   By RichardDCG, February 21
   • 4 replies
   • 72 views
   • 
   • RichardDCG
   • February 25

8. Queue metrics

   By RichardDCG, February 4
   • 2 replies
   • 58 views
   • 
   • RichardDCG
   • February 7

9. Queue statistics

   By RichardDCG, January 12
   • 4 replies
   • 1k views
   • 
   • Support
   • January 18

10. Agent Groups (Call Queues) -

    By LotharCar, September 9, 2021
    • 1 reply
    • 148 views
    • 
    • Vodia PBX
    • September 23, 2021

11. Bug: when signed in to an agent group and calling from personal mobil, call is stuck in queue

    By fred.bloggs, August 1, 2021
    • 4 replies
    • 180 views
    • 
    • Vodia PBX
    • August 18, 2021

12. Collecting calls from Agent group using BLF

    By GregV, August 3, 2021
    • 4 replies
    • 143 views
    • 
    • GregV
    • August 11, 2021

13. Missed calls are blank in portal

    By execcomm, June 22, 2021
    • 3 replies
    • 127 views
    • 
    • Vodia PBX
    • June 22, 2021

14. Planned Maximum Calls in ACD change by ServiceFlag

    By Henrikt, June 2, 2021
    • 10 replies
    • 125 views
    • 
    • Henrikt
    • June 10, 2021

15. Agent Group Missed Cal

    By Guest Geo, March 18, 2021
    • 2 replies
    • 144 views
    • 
    • Guest
    • March 19, 2021

16. ACD Wallboard Queue - Agents Status in JSON

    By execcomm, March 9, 2021
    • 2 replies
    • 165 views
    • 
    • execcomm
    • March 12, 2021

17. Enable call pickup from extension BLF

    By fred.bloggs, February 13, 2021
    • 3 replies
    • 348 views
    • 
    • Vodia PBX
    • February 18, 2021

18. Bug : Logging an agent in and out adds duplicates to the Primary agents

    By chrispopp, February 4, 2021
    • 3 replies
    • 107 views
    • 
    • Vodia PBX
    • February 13, 2021

19. Agent Group Call Back Feature

    By Rameshkumar, January 25, 2021
    • 1 reply
    • 173 views
    • 
    • Vodia PBX
    • January 25, 2021

20. ACD "Wall board"

    By Henrikt, September 12, 2020
    • 17 replies
    • 484 views
    • 
    • Henrikt
    • October 21, 2020

21. Agent Group Call Back Feature

    By Rameshkumar, July 6, 2020
    • 2 replies
    • 246 views
    • 
    • Rameshkumar
    • July 6, 2020

22. Ad-Hoc outgoing calls from agents

    By Byron Paul, May 1, 2020
    • 2 replies
    • 254 views
    • 
    • Byron Paul
    • May 3, 2020

23. Agent Group Send daily CDR report

    By Rameshkumar, August 29, 2019
    • 9 replies
    • 398 views
    • 
    • Vodia PBX
    • May 1, 2020

24. ACD Admin

    By telefind, January 28, 2020
    • 1 reply
    • 300 views
    • 
    • Vodia PBX
    • January 28, 2020

25. Agent Group - Call Redirect

    By dtasia, January 6, 2020
    • 3 replies
    • 231 views
    • 
    • Vodia PBX
    • January 11, 2020