Agent Group Setup

182 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 452 views
   • 
   • Scott1234
   • March 7, 2019

2. Queues will sometimes skip ringing agents

   By RichardDCG, November 3, 2022
   • 1 reply
   • 64 views
   • 
   • Vodia PBX
   • November 7, 2022

3. Call Queues - ringing all extensions

   By Brett Morey, September 21, 2022
   • 1 reply
   • 102 views
   • 
   • Vodia PBX
   • September 22, 2022

4. How to Manage Call Queues?

   By Technigogo, September 13, 2022
   • 4 replies
   • 74 views
   • 
   • RichardDCG
   • September 15, 2022

5. Callback

   By Henrikt, August 26, 2022
   • 0 replies
   • 191 views
   • 
   • Henrikt
   • August 26, 2022

6. Call transfer to Call Queue

   By WaveVoIP, August 4, 2022
   • 0 replies
   • 56 views
   • 
   • WaveVoIP
   • August 4, 2022

7. Outgoing call stat for agents with multiple group not consistent

   By syukri, May 11, 2022
   • 2 replies
   • 117 views
   • 
   • syukri
   • May 30, 2022

8. Waiting time for each call

   By Henrikt, April 28, 2022
   • 4 replies
   • 102 views
   • 
   • Henrikt
   • May 10, 2022

9. Agent Group call state - Yealink T48+ BLF

   By Vernon, May 17, 2021
   • 11 replies
   • 377 views
   • 
   • execcomm
   • March 23, 2022

10. HTTP GET send Text messaging

    By gokhan, March 18, 2022
    • 8 replies
    • 211 views
    • 
    • gokhan
    • March 22, 2022

11. Queues and Service Flags

    By RichardDCG, January 11, 2022
    • 2 replies
    • 115 views
    • 
    • RichardDCG
    • March 21, 2022

12. Queue report day/week

    By RichardDCG, February 21, 2022
    • 4 replies
    • 144 views
    • 
    • RichardDCG
    • February 25, 2022

13. Queue metrics

    By RichardDCG, February 4, 2022
    • 2 replies
    • 140 views
    • 
    • RichardDCG
    • February 7, 2022

14. Queue statistics

    By RichardDCG, January 12, 2022
    • 4 replies
    • 1.1k views
    • 
    • Support
    • January 18, 2022

15. Agent Groups (Call Queues) -

    By LotharCar, September 9, 2021
    • 1 reply
    • 247 views
    • 
    • Vodia PBX
    • September 23, 2021

16. Bug: when signed in to an agent group and calling from personal mobil, call is stuck in queue

    By fred.bloggs, August 1, 2021
    • 4 replies
    • 292 views
    • 
    • Vodia PBX
    • August 18, 2021

17. Collecting calls from Agent group using BLF

    By GregV, August 3, 2021
    • 4 replies
    • 191 views
    • 
    • GregV
    • August 11, 2021

18. Missed calls are blank in portal

    By execcomm, June 22, 2021
    • 3 replies
    • 168 views
    • 
    • Vodia PBX
    • June 22, 2021

19. Planned Maximum Calls in ACD change by ServiceFlag

    By Henrikt, June 2, 2021
    • 10 replies
    • 165 views
    • 
    • Henrikt
    • June 10, 2021

20. Agent Group Missed Cal

    By Guest Geo, March 18, 2021
    • 2 replies
    • 292 views
    • 
    • Guest
    • March 19, 2021

21. ACD Wallboard Queue - Agents Status in JSON

    By execcomm, March 9, 2021
    • 2 replies
    • 242 views
    • 
    • execcomm
    • March 12, 2021

22. Enable call pickup from extension BLF

    By fred.bloggs, February 13, 2021
    • 3 replies
    • 462 views
    • 
    • Vodia PBX
    • February 18, 2021

23. Bug : Logging an agent in and out adds duplicates to the Primary agents

    By chrispopp, February 4, 2021
    • 3 replies
    • 143 views
    • 
    • Vodia PBX
    • February 13, 2021

24. Agent Group Call Back Feature

    By Rameshkumar, January 25, 2021
    • 1 reply
    • 264 views
    • 
    • Vodia PBX
    • January 25, 2021

25. ACD "Wall board"

    By Henrikt, September 12, 2020
    • 17 replies
    • 548 views
    • 
    • Henrikt
    • October 21, 2020