Agent Group Setup

181 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 423 views
   • 
   • Scott1234
   • March 7, 2019

2. Call Queues - ringing all extensions

   By Brett Morey, September 21
   • 1 reply
   • 34 views
   • 
   • Vodia PBX
   • September 22

3. How to Manage Call Queues?

   By Technigogo, September 13
   • 4 replies
   • 48 views
   • 
   • RichardDCG
   • September 15

4. Callback

   By Henrikt, August 26
   • 0 replies
   • 166 views
   • 
   • Henrikt
   • August 26

5. Call transfer to Call Queue

   By WaveVoIP, August 4
   • 0 replies
   • 35 views
   • 
   • WaveVoIP
   • August 4

6. Outgoing call stat for agents with multiple group not consistent

   By syukri, May 11
   • 2 replies
   • 90 views
   • 
   • syukri
   • May 30

7. Waiting time for each call

   By Henrikt, April 28
   • 4 replies
   • 76 views
   • 
   • Henrikt
   • May 10

8. Agent Group call state - Yealink T48+ BLF

   By Vernon, May 17, 2021
   • 11 replies
   • 339 views
   • 
   • execcomm
   • March 23

9. HTTP GET send Text messaging

   By gokhan, March 18
   • 8 replies
   • 186 views
   • 
   • gokhan
   • March 22

10. Queues and Service Flags

    By RichardDCG, January 11
    • 2 replies
    • 83 views
    • 
    • RichardDCG
    • March 21

11. Queue report day/week

    By RichardDCG, February 21
    • 4 replies
    • 99 views
    • 
    • RichardDCG
    • February 25

12. Queue metrics

    By RichardDCG, February 4
    • 2 replies
    • 90 views
    • 
    • RichardDCG
    • February 7

13. Queue statistics

    By RichardDCG, January 12
    • 4 replies
    • 1.1k views
    • 
    • Support
    • January 18

14. Agent Groups (Call Queues) -

    By LotharCar, September 9, 2021
    • 1 reply
    • 168 views
    • 
    • Vodia PBX
    • September 23, 2021

15. Bug: when signed in to an agent group and calling from personal mobil, call is stuck in queue

    By fred.bloggs, August 1, 2021
    • 4 replies
    • 210 views
    • 
    • Vodia PBX
    • August 18, 2021

16. Collecting calls from Agent group using BLF

    By GregV, August 3, 2021
    • 4 replies
    • 157 views
    • 
    • GregV
    • August 11, 2021

17. Missed calls are blank in portal

    By execcomm, June 22, 2021
    • 3 replies
    • 143 views
    • 
    • Vodia PBX
    • June 22, 2021

18. Planned Maximum Calls in ACD change by ServiceFlag

    By Henrikt, June 2, 2021
    • 10 replies
    • 138 views
    • 
    • Henrikt
    • June 10, 2021

19. Agent Group Missed Cal

    By Guest Geo, March 18, 2021
    • 2 replies
    • 223 views
    • 
    • Guest
    • March 19, 2021

20. ACD Wallboard Queue - Agents Status in JSON

    By execcomm, March 9, 2021
    • 2 replies
    • 187 views
    • 
    • execcomm
    • March 12, 2021

21. Enable call pickup from extension BLF

    By fred.bloggs, February 13, 2021
    • 3 replies
    • 416 views
    • 
    • Vodia PBX
    • February 18, 2021

22. Bug : Logging an agent in and out adds duplicates to the Primary agents

    By chrispopp, February 4, 2021
    • 3 replies
    • 121 views
    • 
    • Vodia PBX
    • February 13, 2021

23. Agent Group Call Back Feature

    By Rameshkumar, January 25, 2021
    • 1 reply
    • 202 views
    • 
    • Vodia PBX
    • January 25, 2021

24. ACD "Wall board"

    By Henrikt, September 12, 2020
    • 17 replies
    • 514 views
    • 
    • Henrikt
    • October 21, 2020

25. Agent Group Call Back Feature

    By Rameshkumar, July 6, 2020
    • 2 replies
    • 265 views
    • 
    • Rameshkumar
    • July 6, 2020