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OND

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  1. Sorry, just realized I never came back to this topic. After the server update to 65.0.10, the app works great. Thank you for your help!
  2. Ok, I will try that today after hours and let you know what happens. Thanks again for your help!
  3. Yes, we are using version 1.4 of the app, and are on version 65.0 of the PBX. Is 65.0.10 a more recent version? should I upgrade to that version?
  4. Ok, so from the app I am able to see the other extensions and their status, so it can definitely talk to the PBX. I can also call out with no issue. The only issue is when the iPhone has been idle for a minute or so (screen off in the users pocket for example) and a call comes in. The iPhone will ring, and you can answer the call and talk for about 10-15 seconds and everything seems fine, but then the call drops. If you have the Vodia app open already and a call comes in, you can pickup the call and it works fine. It will not drop. Also, every time the iPhone is idle and receives a call through the Vodia app, I get an email from the server saying this: "Source address for sip:2715@max-solutions has changed from tls:72.19.182.161:62865 to tls:72.19.182.161:62869" Any idea what may be happening? Is anybody else having this same issue? I'm only having issues with the iPhone version of the app which unfortunately is what most of my customers have. Users with Android phones are not having issues with the app.
  5. Thank you for your help. I got everything work well now! I just wanted to come back and post what I found in case anybody else should run into a similar issue. My customer wanted for calls to not only show the company name that the caller called, but also ring on specific buttons on the phones which is why I decided to go with the multiple identity setup. I found that the way the identities line up on a particular phone is based on the extension numbers, and not necessarily what I feel is its "Default" identity. The lowest extension number is identity 1, the next lowest extension number is identity 2 and so on. I also found that i had to set the maximum number of concurrent registrations to the number of phones that were registering to the company's extension, otherwise the system wasn't allowing more than 5 registrations, even if the value was left blank. Thanks again!
  6. Thank you for the reply! Hmm, ok. My PBX is in the cloud and has a direct public IP. Does that mean it should work?
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