Jump to content

Calls go to VM after only 2 rings with notifications on


Recommended Posts

Hello all. I've run into an issue that when customers install the Vodia app for Windows on their PCs, if the app Notifications are turned on, calls to the extension got to VM after 2 rings. If we turn Notifications off, the calls follow the usual no answer timer for VM which is 20 seconds on our system. I've tested this on serveral PCs, Windows 10 and Windows 11, and it does the same thing either way. For now, the customer has turned notifications off, but they need to make sure they are listening for the audible ringing from the app because they don't receive the pop-up. This is an issue for them because they use USB headsets, and they don't always have their headsets on, so they end up missing calls, but the 2 rings is not enough time for them to answer calls when the Notifications are turned on. Has anyone else run into this issue?

We are running Vodia Multi-Tenant 68.0.32, hosted on Google.

Thanks everybody!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...