OND Posted March 1, 2023 Report Share Posted March 1, 2023 Hello all! A customer pointed out to me that the Vodia PBX doesn't seem to support emojis coming in through SMS on any of the apps. For example, if you try sending a thumbs-up emoji, it comes through as: í½±. Are there any plans to support emojis? Apparently this customer has several patients who text her with emojis. Vodia PBX Multi-Tenant hosted on Google Cloud, version 68.0.26 Quote Link to comment Share on other sites More sharing options...
OND Posted March 1, 2023 Author Report Share Posted March 1, 2023 I have noticed outbound emojis seem to work. It's inbound emojis that come through as a bunch of random letters, numbers and other characters. Thanks again! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 7, 2023 Report Share Posted March 7, 2023 For the PBX, emojis are just UTF-8 characters. This works (surprisingly) beautifully between the apps, and as far as I can tell the SMS gateway should take care about conversions if necessary. Quote Link to comment Share on other sites More sharing options...
OND Posted March 7, 2023 Author Report Share Posted March 7, 2023 Hello. Thank you for your response! I tried going Vodia app to Vodia app and the emojis still don't come through. The thumbs up emoji comes through as "í½±". But going out from the Vodia app to a regular cell phone (iPhone or Android), the emojis go through fine. They just can't come into the Vodia app (smart phone app or softphone). We are using QuestBlue as our carrier. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 8, 2023 Report Share Posted March 8, 2023 We have a great relationship with QuestBlue (even a few drinks). if it's really them let's collect the logs and talk to them, I am sure they would see if there is something that can be done on their end. Or maybe we just need to indicate that we are using UTF-8, and not something like ISO-4565. Quote Link to comment Share on other sites More sharing options...
OND Posted March 15, 2023 Author Report Share Posted March 15, 2023 Looks like it was an issue on QuestBlue's end. We're good to go now Quote Link to comment Share on other sites More sharing options...
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