RichardDCG

I can replicate it with Teams and Call Queue Agent licenses in either a Queue or a Ring Group. Regular licenses are ok.

yep thanks!

It seems to be if you have the extension set as Call queue agent the notification sticks. If you have a regular extension it seems fine.

this seems to be intermittently occurring - V69.3.2. Putting a call on hold and resume and the caller cannot hear us, I put on hold and resume again and they can hear. In some instances, making a call there is no outbound audio until I put the call on hold and resume.

found it. Just agent. Where is all the documentation rather than trial and error?

I had to create a new post since this was getting away from the original.

How do I fix the queue management link and what do the symbols mean? (this was a direct upgrade from V68.0.37 to V69.3.2). Our LAB PBX looks ok, but this gets upgraded and downgraded continually... When I logout of the app I get below? It used to have clear queue and browser cache (or similar)

That's what I did, but could not work out what I needed to enter in the type. I tried to use teams as a test and that didn't work (but now does, I assume my error) what do I enter for call queue? That would work, however seems to change it... but...

Where can I get a listing of the specific commands to bulk update extensions? I have had to manually update 50+ ext. because I couldn't find what to enter for the Extension feature set. I had to setup Call queue agents. The only thing I could find was " Similarly, make all the extensions, giving them the extension numbers to be mapped to the Teams Office 365 users with the same numbers. You can also use the bulk action for multiple extensions for the extension feature set (euse) and set it to "teams". " ... but I couldn't get them to change to teams either. There seem to be a number of options but very little information on usage.

odd things happening. The notifications did seem to start working properly for no apparent reason. ..... then started banking up again. But for individual users not all users as was before. Nothing changed on PC's or PBX. The same PC that has calls banking up can login as another extension and the notifications clear on an answered call, then when they log back in as their ext. the notifications start banking again! It seems to be some sort of caching, but nothing seems to clear it. We also get the 1,2,3 point above. Have they resolved for you?

In the Windows app I need to dial using the area code each time for the call to work. The number below is a local Australia NSW format 91234567 - the IOS app and IP phones can dial it fine. The Windows app adds a leading 0 and then formats it as +6191234567. For me to call it properly I need to dial 0291234567

Anyone else having issues with dialing numbers on the Windows app? I need to dial using the area code each time for the call to work. The number below is a local format Australia NSW 91234567 - the IOS app and IP phones can dial it fine. The Windows app adds a leading 0 and then formats it as +6191234567. For me to call it properly I need to dial 0291234567

any tricks? When I try to add another tenant to their HubSpot using the OAuth token button all I can see is our Hubspot account.. no option to add another. It seems it was because I was logged into our account. ...... it is now prompting me for login details for a new account, this will mean I will get access to our clients HubSpot data? If they change login details will that mean I need to reinstate the OAuth?

update: Changing the GS SRTP mode to 'Optional' and if in a queue log out and back in seems to cure the GS external calling issue. The notification on the Windows app now seems to do what it is suposed to .. except if it is paired with another phone. If it is in a queue or ring group then when another caller answers the call the notification dissapears, but if you answer it on another phone (same ext.) the notification remains.

update: Changing the GS SRTP mode to 'Optional' and if in a queue log out and back in seems to cure the GS external calling issue. The notification on the Windows app now seems to do what it is suposed to .. except if it is paired with another phone. If it is in a queue or ring group then when another caller answers the call the notification dissapears, but if you answer it on another phone (same ext.) the notification remains.