Technigogo Posted September 13, 2022 Report Share Posted September 13, 2022 New to Vodia, and I can't figure out how for a manager to manage the call queues. If I add the manager extension (me) to the queue, I can monitor it on the PBX Portal app, but I cannot log other agents in or out. I can do so for myself but no one else. I have a Group created with the permissions to Manage call queues. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 13, 2022 Report Share Posted September 13, 2022 change the scope, you haven't included the queue. Quote Link to comment Share on other sites More sharing options...
Technigogo Posted September 14, 2022 Author Report Share Posted September 14, 2022 Richard, thank you for your reply. I went to do that, but it is not available to select in the group. I even manually typed in 7200 and saved but it removed it (after saving, I refreshed the browser and went back into the group and it is not there). Perhaps I misunderstood what you meant for me to do? Quote Link to comment Share on other sites More sharing options...
Technigogo Posted September 14, 2022 Author Report Share Posted September 14, 2022 UPDATE Richard, I got it now. Thank you. I had not clicked the Group Scope dropdown to see the options. Once I did that, it all made sense. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 15, 2022 Report Share Posted September 15, 2022 Quote Link to comment Share on other sites More sharing options...
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