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How to Manage Call Queues?


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New to Vodia, and I can't figure out how for a manager to manage the call queues. If I add the manager extension (me) to the queue, I can monitor it on the PBX Portal app, but I cannot log other agents in or out. I can do so for myself but no one else. I have a Group created with the permissions to Manage call queues.




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Richard, thank you for your reply. I went to do that, but it is not available to select in the group. I even manually typed in 7200 and saved but it removed it (after saving, I refreshed the browser and went back into the group and it is not there).

Perhaps I misunderstood what you meant for me to do?

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