Technigogo

Three questions in one! Is there a way to change what is shown on the Home page of the WAC? I know we can add columns on the left but what about moving the current calls to the middle section or adding in Queues to the Home so it's not just one or the other? While monitoring queues, I can't see the calls in domain. When I am on the Home page, I can't see the queues. Can we show more information in the calls in domain? I only see two widget things of then inbound and the extension. How about time on call, CNAM, etc.? I am using the Windows "store" app, and it lags behind what is actually happening. I have to use the reload to see real-time status. I have tried the browser portal and it was worse. Thank you.

Richard, this may be what you found too - I discovered that the Service Flags are followed as expected and normal when using them in the AA. In the Call Queues, even if you assume reverse logic, it is very unstable and will work sometimes, not others, and worse, it will disconnect inbound callers. I recommend staying away from service flags in the queues until that is fixed.

What do I need to do to get this working on my Support Queue?

I agree

Hi Travis, A "peer" sip trunk is a "SIP Gateway" in Vodia. Who is the SIP provider you are trying to add?

UPDATE Richard, I got it now. Thank you. I had not clicked the Group Scope dropdown to see the options. Once I did that, it all made sense.

Richard, thank you for your reply. I went to do that, but it is not available to select in the group. I even manually typed in 7200 and saved but it removed it (after saving, I refreshed the browser and went back into the group and it is not there). Perhaps I misunderstood what you meant for me to do?

New to Vodia, and I can't figure out how for a manager to manage the call queues. If I add the manager extension (me) to the queue, I can monitor it on the PBX Portal app, but I cannot log other agents in or out. I can do so for myself but no one else. I have a Group created with the permissions to Manage call queues.

I have a call queue with a redirection to an after-hours Auto Attendant if the Office Hours service flag is NOT active. It doesn't work. I tried using a different setup where it would redirect if an After Hours service flag IS active. It doesn't work. I switched the redirection to "Always," and it works. I tried switching the logic to redirect if the service flag IS active for Office Hours (it is not), and the redirection works.