Call Q service flag logic is inverted to Auto Attendant

[Scott1234]

Hey, this one has all ways thrown me, I think it's been around for a while and needs addressing. There is a difference between Call Queue service flag logic and Auto Attendant service flag logic. (Manual flag testing) 

In a Call Queue when you set "When service flag is active" and your flag is clear it will trigger the redirection flow. 

In a Auto Attendant when you set "When service flag is active" and your flag is clear it does not process the redirection flow. 

Based on the language the Auto Attendant is doing it correctly and the Call Queue is not. 

v68.0.32 confirmed.

 

 

[RichardDCG]

I've given up on SF in queues and have a 0 second AA to manage them on the inbound.

[Vodia PBX]

On 11/30/2023 at 4:31 AM, Scott1234 said:

In a Call Queue when you set "When service flag is active" and your flag is clear it will trigger the redirection flow. 

In the "redirection" area or in the "condition/parameter" area?!

[Scott1234]

In the redirection area of both is where I am comparing, only. They work differently to each other. 

 

 

[Vodia PBX]

It's actually different from what we have in 69, and in 68 it's labeled the wrong way (at least inconsistent with all the other places). We'll fix this in the next 68 build.