Henrikt Posted April 28, 2022 Report Share Posted April 28, 2022 In the old version e.g. .57 the customer see the waitingtime for each call (under ACD->Calls) but in the new version this info missing. the customer login as Domain admin and see the calls under the ACD Group. are there a way in the new version to see the waiting calls in ACD and how long each call have waiting in the queue? Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.