RichardDCG Posted March 13 Report Share Posted March 13 the reports for queue metrics is a simple static html email, is there an option to select a csv style file to be able to manipulate filters etc? And an option to download live reports from the queue .. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 14 Author Report Share Posted March 14 the emailed report is useful, but would like to be able to download the raw data used for these reports to be able to set up filters etc for call review. Is this possible? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 20 Author Report Share Posted March 20 What is the best way to setup call reporting for a call centre using Vodia? Is there any software and examples that are known to work? I am after the ability to extract as much data as possible to report on call and agent metrics - agent login/logout, calls taken/made, call times, wait times etc .. potentially live data that can be manipulated to create specific reports. Currently running V68.0.24 Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 21 Author Report Share Posted March 21 How do I do this? "After logging into the PBX and getting the session Id (either admin or domain admin)" Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 21 Author Report Share Posted March 21 After a bit of trial and error I am making a bit of progress. I can use curl or Postman to create GET requests. What do the following mean in the CDR data? "start": "1679376738.110", "connect": "1679376741.068", "end": "1679376751.098", What is the best way to format or collate the CDR data? Quote Link to comment Share on other sites More sharing options...
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