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Agent Group Setup

Any setup questions related to Agent Group setup should be posted within this forum.

191 topics in this forum

  1. Agent Queue Settings and Email in new version (2.1.6.2450)

    By ap_6200,
    • 4 replies
    • 2.5k views

  2. Agent Group Report Enhancement Request

    By Phone User,
    • 0 replies
    • 1.2k views

  3. Agent Logon Status Display on Phone

    By Wim van Ommen,
    • 1 reply
    • 1.9k views

  4. Agent group: Redirection doesn't work

    By maslym,
    • 3 replies
    • 2.2k views

  5. New Version ACD Questions...

    By Bill H,
    • 1 reply
    • 2k views

  6. Agent Queue Call Details

    By ap_6200,
    • 3 replies
    • 2.2k views

  7. ACD Distribution Method

    By Bill H,
    • 15 replies
    • 6k views

  8. Calls in agent group cause high CPU load

    By maslym,
    • 4 replies
    • 2.2k views

  9. Agent Group setup.

    By THDT5,
    • 2 replies
    • 2.1k views

  10. Remote Agent Log In / Out

    By Bill H,
    • 6 replies
    • 2.8k views

  11. Bad function of Agent group and hunt group

    By Juan Acevedo,
    • 1 reply
    • 1.9k views

  12. Delay in audio for agent group

    By Kasper Hansen,
    • 2 replies
    • 3.1k views

  13. Multiple Agent groups

    By Karsten Schmidt,
    • 1 reply
    • 2.7k views

  14. problem recording greeting for Agent group

    By AAL,
    • 4 replies
    • 7.8k views

  15. Agent Group Redirection target - Extension - Call Forward All

    By Kasper Hansen,
    • 1 reply
    • 2.3k views

  16. "Ring All" group

    By CarlH,
    • 2 replies
    • 3k views


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