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New Version ACD Questions...


Bill H
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In the Agent Group there are two new areas.

 

Extensions that may jump in or out (* for all):

 

I suspect this will allow an Agent to remove themself from the Group.

What is the proceedure for the agent to do this?

What if the agent is a member to multiple groups?

 

Event for connecting the call:

What exactly does this do?

 

Thanks,

Bill H

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