Bill H Posted December 21, 2007 Report Share Posted December 21, 2007 In the Agent Group there are two new areas. Extensions that may jump in or out (* for all): I suspect this will allow an Agent to remove themself from the Group. What is the proceedure for the agent to do this? What if the agent is a member to multiple groups? Event for connecting the call: What exactly does this do? Thanks, Bill H Quote Link to comment Share on other sites More sharing options...
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