Bill H Posted September 6, 2007 Report Share Posted September 6, 2007 My question: If I have 20 extensions in an ACD Group and I use 2/10 for the Call Rate Limitation in what order or method does the PBX distribute the calls? Does it select random extensions from the group? Does it review past activity on an extension to set its order? Thanks, Bill Hayhurst Quote Link to comment Share on other sites More sharing options...
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