ap_6200 Posted December 14, 2007 Report Share Posted December 14, 2007 Is there any way to determine which Agent picked up which active call in the Queue? I am using 2.1.3 - I know under the Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken - but in the call details, it does not say which Agent took which call. Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 15, 2007 Report Share Posted December 15, 2007 Is there any way to determine which Agent picked up which active call in the Queue? At the moment only indirectly. You can for example monitor the extension status for that agent. Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ? That should happen every night at 12 PM. We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted December 17, 2007 Author Report Share Posted December 17, 2007 At the moment only indirectly. You can for example monitor the extension status for that agent.That should happen every night at 12 PM. We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day. I like the idea of the moderator- Please let me know when that feature is rolled in. Quote Link to comment Share on other sites More sharing options...
hosted Posted December 19, 2007 Report Share Posted December 19, 2007 We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day. These call statistics are available with SOAP ya? will it give ACD statistics? abandoned calls etc. Quote Link to comment Share on other sites More sharing options...
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