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Agent Queue Call Details


ap_6200
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Is there any way to determine which Agent picked up which active call in the Queue?

 

I am using 2.1.3 -

 

I know under the Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken - but in the call details, it does not say which Agent took which call.

 

Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ?

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Is there any way to determine which Agent picked up which active call in the Queue?

 

At the moment only indirectly. You can for example monitor the extension status for that agent.

 

Also - Is there a way to reset the "Accounts - Agent Group - Agents section - you are able to see how many calls each agent has taken" VALUE back to 0 ?

 

That should happen every night at 12 PM. We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day.

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At the moment only indirectly. You can for example monitor the extension status for that agent.

That should happen every night at 12 PM. We are thinking about adding a "moderator" account to the queue, which will receive an email about the call statistics of the day.

 

 

I like the idea of the moderator- Please let me know when that feature is rolled in.

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